Hi folks,
So I have the lifetime alignment from Firestone for the CX5 but it seems like their specs, machine, or something is off in their system. The last alignment I got from them was right before Christmas but real-world resulted the steering wheel cocked over to the left by a good amount. I've had 5 alignments from 2 different firestones and they all ended up with the same issue despite the printout showing it "good". I got fedup and went to the dealer 2 weeks ago for them to check for any bent suspension components and they said the only thing wrong was the front alignment, by a huge amount. It actually drove straight after the dealership was done fixing the alignment and I'm enjoying driving it again. It's nice not having to fight the car and do micro-adjustments.
How do I bring it up to Firestone that their specs are wrong without sounding like a know-it-all?
So I have the lifetime alignment from Firestone for the CX5 but it seems like their specs, machine, or something is off in their system. The last alignment I got from them was right before Christmas but real-world resulted the steering wheel cocked over to the left by a good amount. I've had 5 alignments from 2 different firestones and they all ended up with the same issue despite the printout showing it "good". I got fedup and went to the dealer 2 weeks ago for them to check for any bent suspension components and they said the only thing wrong was the front alignment, by a huge amount. It actually drove straight after the dealership was done fixing the alignment and I'm enjoying driving it again. It's nice not having to fight the car and do micro-adjustments.
How do I bring it up to Firestone that their specs are wrong without sounding like a know-it-all?