Around 8-10 years ago (when everyone knew it was coming but before it all fell apart) I was in the Sears tool department in Florence, KY to buy some small thing. There were two HS or college aged guys behind the counter. There was a bucket full of ratchets and a box of new parts. They told me that when they weren’t waiting on customers they were expected to refurbish all the broken ratchets customers brought in, and to hand out the rebuilt ones as exchanges.