Daughter recently purchased a new Mustang E and I went with her to pick it up. A mess, they had add ons she never agreed to, forgoet her down payment, then a company discount. The paperwork had to be done 3 times due to the idiots behind the desk, not the sales person. Unfortunately only the sales person gets reviewed. She gave him a 3.5 and he actually called and stated that if he knew she was not going to give him 5 stars he would not have sold her the car!!!! I wrote a letter to ford and the manager explaining that it was not the sales person's direct fault but otheres in the chain of the transaction, including the manager who insists on add ons not agreed to. Sorry, but someone has to take the hit if the process is bad. A lot to be said going factory direct and eliminating all the middlemen. They had several days to get the paperwork correct but waited and still had it wrong 3 times, then the financial person who wants to sell her an extended warranty that she purchased from Ford (online ford dealer selling warranties at a volume and discount) for 1000 less than the dealer wanted.