After school let out I ordered a new Orion amplifier for my car. After I placed the order they called me informing that the amp I ordered was out of stock and they did not know when it would be back in stock due to "communication issues with Orion" or something stupid like that.
They offered to send me a similarly performing amp for no extra cost (also a higher build quality one, American Bass brand which would match my subs) so I agreed and thought it would be fine after that. They said it would take a week to ship out which was fine.
A week goes by and I do not have my amp. I check the package tracking number, somehow it ended up in New York, whoever had got it refused delivery, and it got sent back to them.
I call them up and they ship out another one.
Another week goes by and I have nothing. I check the tracking, this one ended up at a hotel in Dayton and got sent back to them.
I call them again. I told them I would most likely be at work any time the UPS truck would come to my house (I work 8:45-4:30 and UPS usually delivers around noon here) and asked them if they could just drop it off and not require a signature.
They told me they need a signature so they know I got it and I don't try to do a chargeback. Understandable, but incredibly inconvenient for me. I told my Mom if it arrived while I was at work to just forge my signature for me if it came to that.
They had offered to ship it to my work but I know that wouldn't work because my manager would definitely not like that, plus I have no way of knowing if I'd be there when it arrives as my schedule is randomized weekly.
We go ahead and try to ship it to my house again and same thing happens. I don't even remember where this one ended up at but there was no attempt to get it in the general direction of where I live.
I call them again and let them know what happened. I said something along the lines of, and maaaybe with a few expletives that I did not include here, "You have managed to ship a package to the wrong address 3 times now, I live in Ohio, American Bass is housed in Ohio, either just let me drive out and pick up my amplifier from them directly or give me a refund!"
I ended up getting a refund and just buying my amplifier on Amazon and got it in 3 days no problems...
I mean seriously, how hard is it to ship a package to the correct address?
They offered to send me a similarly performing amp for no extra cost (also a higher build quality one, American Bass brand which would match my subs) so I agreed and thought it would be fine after that. They said it would take a week to ship out which was fine.
A week goes by and I do not have my amp. I check the package tracking number, somehow it ended up in New York, whoever had got it refused delivery, and it got sent back to them.
I call them up and they ship out another one.
Another week goes by and I have nothing. I check the tracking, this one ended up at a hotel in Dayton and got sent back to them.
I call them again. I told them I would most likely be at work any time the UPS truck would come to my house (I work 8:45-4:30 and UPS usually delivers around noon here) and asked them if they could just drop it off and not require a signature.
They told me they need a signature so they know I got it and I don't try to do a chargeback. Understandable, but incredibly inconvenient for me. I told my Mom if it arrived while I was at work to just forge my signature for me if it came to that.
They had offered to ship it to my work but I know that wouldn't work because my manager would definitely not like that, plus I have no way of knowing if I'd be there when it arrives as my schedule is randomized weekly.
We go ahead and try to ship it to my house again and same thing happens. I don't even remember where this one ended up at but there was no attempt to get it in the general direction of where I live.
I call them again and let them know what happened. I said something along the lines of, and maaaybe with a few expletives that I did not include here, "You have managed to ship a package to the wrong address 3 times now, I live in Ohio, American Bass is housed in Ohio, either just let me drive out and pick up my amplifier from them directly or give me a refund!"
I ended up getting a refund and just buying my amplifier on Amazon and got it in 3 days no problems...
I mean seriously, how hard is it to ship a package to the correct address?
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