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Re: Warranty useless? (long) [Re: 71Chevyguy] #5121500 05/31/19 03:29 PM
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hemitom Offline
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well i really hate to recommend this but at this point i would do some 4000rpm neutral drops to drive until something lets go, tow it to the dealer and say here you go total transmission failure fix it now.


2009 Saturn Vue.
2015 Mustang GT Convertible.
Re: Warranty useless? (long) [Re: Oily_Thing] #5121517 05/31/19 03:47 PM
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JLTD Offline
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First of all, sorry you're going through this!!

Originally Posted by Oily_Thing
Google your state's lemon law. Sounds like you have already met the threshold for replacement or buyback in most states.


Yup, this. Keep taking it back, rack up the visits until you reach the lemon law threshold, then they have to buy it back from you.


I use the overseas manual to choose my viscosity.

Using AMSOIL

Hers: 2008 Jeep Liberty 154k, SS 5w30/Amsoil

His: 2015 4Runner 60k, SS 5w20/Amsoil

Re: Warranty useless? (long) [Re: 71Chevyguy] #5121526 05/31/19 03:56 PM
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Anduril Offline
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Unfortunately, you may be looking at lemon law. The good news is you will win as long as you meet the requirements, and Ford will have to pay your attorney fees.


2015 Nissan Versa Note 1.6/5MT
2012 Toyota Tacoma 2.7/4AT
2007 Toyota Camry 2.4/5AT
2005 Nissan XTerra 4x4 4.0/6MT
2002 Mustang GT Convertible 4.6/5MT
2009 Kawasaki Vulcan 900
2013 Hyosung ST7
Re: Warranty useless? (long) [Re: 71Chevyguy] #5121528 05/31/19 03:59 PM
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71Chevyguy Offline OP
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Wow thank you for all the responses so quickly. I am doing my best to document everything. Have about 5 pages of notes about visits, phone calls, etc. I did call the Ford number in my manual and they were the ones that gave me a case number and were of no further assistance. They said my buyback request was denied. I never made a request, I said I want it fixed, replaced or bought back if those aren't successful. Then again Ford customer service is in India and there is a language barrier there. I think it is pretty sad when the manufacturer tells you that they won't help you till you are stranded out on the road somewhere. I am looking into the lemon law, but I live in WV and purchased the vehicle in Boston MA since they were the only ones around who had the vehicle color/options combination I was looking for. So not sure if the MA or WV lemon laws apply? The laws in MA don't look to be very favorable at all. It is indeed the 6F15 and not the DCT, that is why I bought it and it seems this one isn't any better.


18 Focus 1.0 Mobil1 5w20 / Mobil1 filter
98 Buick LeSabre Defy 10w30 / Fram Ultra 3387a
85 Skylark 2.5
71 Nova 250
Re: Warranty useless? (long) [Re: 71Chevyguy] #5121565 05/31/19 04:34 PM
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parshisa Offline
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dump it, move on and don't look back. next time get some with Japanese roots

Re: Warranty useless? (long) [Re: 71Chevyguy] #5121580 05/31/19 04:54 PM
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2009Edge Offline
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Trade it

Re: Warranty useless? (long) [Re: 71Chevyguy] #5121586 05/31/19 05:00 PM
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ammolab Offline
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Lemon law is for problems that have had repeated attempts at repair.

So far Ford has told him “no problem exists”, and no repair attempts to date.


1998 Jeep Cherokee
2011 BMW R1200R
2005 Kaw Ninja 250
1994 Jeep Wrangler 2.5L
2016 Chevy SS Sport Sedan
Re: Warranty useless? (long) [Re: 2009Edge] #5121591 05/31/19 05:12 PM
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KrisZ Offline
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Originally Posted by 2009Edge
Trade it


The amount of money OP is going to lose on a trade in will probably be more than a new transmission. Small cars aren't exactly selling now. I would not even consider it as an option until getting it repaired under warranty fails.


2015 Grand Caravan 3.6L - 31k miles.
2006 Mazda 3 2.0L - 171k miles
Re: Warranty useless? (long) [Re: 71Chevyguy] #5121595 05/31/19 05:22 PM
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71Chevyguy Offline OP
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I can't trade it, it is 7 months old. I would lose over 12k on it. And yes they said they weren't able to verify my claims that it isn't shifting properly. Even though I do know they flashed it twice, I do not have that on paper. What I DO have is that it does lurch forward on shifts but not enough to throw a code. So I do at least have something from dealer #2, both dealers were local to me by the way.


18 Focus 1.0 Mobil1 5w20 / Mobil1 filter
98 Buick LeSabre Defy 10w30 / Fram Ultra 3387a
85 Skylark 2.5
71 Nova 250
Re: Warranty useless? (long) [Re: 71Chevyguy] #5121596 05/31/19 05:22 PM
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vw7674 Offline
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You may already be burned out on this experience, but I wonder if you have broken engine/trans mount(s) & that is where the harshness is coming from?
Maybe have an independent shop look for those then Lemon Law it back in Ford's lap.

Re: Warranty useless? (long) [Re: 71Chevyguy] #5121609 05/31/19 05:49 PM
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carviewsonic Offline
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My Dad had the same car & trans. Had the trans out of the car 3 times under warranty. Would work fine for a few weeks after repair, then same issues you have would start all over again.
He traded it on a new Escape, because the Ford dealer was the only dealer that would give him anything for the Focus. The Honda, Toyota etc dealers did not want that car.
I think those trans are a bad design, and can never be made right. I would take the hit and trade it on something with a good reliability score, and at least have peace of mind, even with the bigger payment.
I don’t understand why they are giving you such lousy service, other than maybe frustration at the thousands of Foci they have had to repair. There is a class action lawsuit, maybe check into that as well.


'18 Impala
'05 Park Avenue
'03 Park Avenue
'07 Honda Accord
'09 VStar 1300
Re: Warranty useless? (long) [Re: 71Chevyguy] #5121611 05/31/19 05:55 PM
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fdcg27 Offline
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I can understand your frustration.
There is a serious problem with your car. You know it, the dealers who've seen it know it and Ford knows it.
What you get as a response is "nah, nothing wrong it's fine".
It appears that the dealers that you've taken the car to as well as Ford are well aware of how lemon laws actually work.
They deny that there was any problem with your car, so they made no attempt to fix it, even if they did an undocumented re-flash.
Since there was no problem they couldn't attempt to fix it so there is no lemon law case to be made.
Sleazy, dirty and mean, but there you are with your messed up new car.
Maybe some sleazy, dirty and mean attorney will bring a class action against Ford for what appears to be common issues with these units?
I work with a woman who has one of these cars. She reports the same clunky transmission operation. She takes it back to the dealer regularly for "repair", probably a reflash and it acts fine for a while.
For those who value fuel economy, it might be wise to pay a bit more for an HEV offering from Honda or Toyota and end up with better fuel economy with fewer issues.


18 Accord Hybrid 20K HGMO 0W-20
17 Forester 30K VME 0W-20
12 Accord LX 115K SSO 0W-20
09 Forester 119K M1HM 5W-30
96 Accord LX 104K T5 10W-30
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Re: Warranty useless? (long) [Re: 71Chevyguy] #5121619 05/31/19 06:09 PM
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researcher Offline
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Originally Posted by 71Chevyguy
Wow thank you for all the responses so quickly. I am doing my best to document everything. Have about 5 pages of notes about visits, phone calls, etc. I did call the Ford number in my manual and they were the ones that gave me a case number and were of no further assistance. They said my buyback request was denied. I never made a request, I said I want it fixed, replaced or bought back if those aren't successful. Then again Ford customer service is in India and there is a language barrier there. I think it is pretty sad when the manufacturer tells you that they won't help you till you are stranded out on the road somewhere. I am looking into the lemon law, but I live in WV and purchased the vehicle in Boston MA since they were the only ones around who had the vehicle color/options combination I was looking for. So not sure if the MA or WV lemon laws apply? The laws in MA don't look to be very favorable at all. It is indeed the 6F15 and not the DCT, that is why I bought it and it seems this one isn't any better.


what no one has mentioned is this.. Get yourself an attorney! Seriously! I had a lemon before and the automaker wouldn't even talk to me, kept putting me off, "stone-walling" me. Once I got an attorney, oh look at that, the auto company's legal dept actually started to do something!

I had them buy back the vehicle and had a check for my troubles in TWO weeks!

So stop screwing around with the overseas DO NOTHING people! Get an attorney involved, see how fast Dearborn calls you back! and you get rid of it!

Re: Warranty useless? (long) [Re: researcher] #5121638 05/31/19 06:34 PM
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fdcg27 Offline
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Well, Dearborn has attorneys as well, both on staff and on retainer from name brand firms.
As I pointed out above, the OP has no lemon law case either. The dealers and Ford appear to have been careful to avoid that.
It may be that an actual filing will move Ford to part with a couple dozen or so grand to avoid having to litigate the case, but the OP would be dollars ahead
just driving the car until it can't be driven and letting Ford fix it under warranty, since they'd then be unable to deny that there was a problem.
The OP is in an unenviable position that illustrates why so many people avoid domestic nameplates.


18 Accord Hybrid 20K HGMO 0W-20
17 Forester 30K VME 0W-20
12 Accord LX 115K SSO 0W-20
09 Forester 119K M1HM 5W-30
96 Accord LX 104K T5 10W-30
95 318i
Re: Warranty useless? (long) [Re: 71Chevyguy] #5121661 05/31/19 07:09 PM
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dishdude Offline
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For the shifting, I would ask to go on a test drive with the tech to show him exactly what you're experiencing. You need to be able to duplicate the condition for them to be able to repair it.

As for the steering wheel, that's an easy one. If another Fiesta sitting on the lot heats the entire wheel and yours doesn't...


2018 Challenger SRT 392 PUP 0w-40 Wix 57899XP
2018 GTI M1 Euro 0w-40 Wix WL10024
2019 Tiguan
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