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Re: Honda stealership tried to upsell during airbag recall visit [Re: M1Accord] #5090192
04/29/19 07:14 AM
04/29/19 07:14 AM
Joined: Jan 2013
Posts: 234
Lake County, Ohio
ls973800 Offline
ls973800  Offline

Joined: Jan 2013
Posts: 234
Lake County, Ohio
I found 2 deep scratches on the body kit but can’t tell how they got there but know it is from car wash brush, just not sure if it was this time or back when my crazy wife used to do the wash that way. I am beyond [censored] nonetheless.


Sounds like he was just looking for things to complain about at this point. 2 scratches which he admits he has no idea how they got there or even when or where, yet he is sure they are from the car wash!

Re: Honda stealership tried to upsell during airbag recall visit [Re: das_peikko] #5090203
04/29/19 07:28 AM
04/29/19 07:28 AM
Joined: Apr 2008
Posts: 40,167
Ontario, Canada
OVERKILL Offline
OVERKILL  Offline

Joined: Apr 2008
Posts: 40,167
Ontario, Canada
Originally Posted by das_peikko
Interesting about the tires. Most dealers don't stock tires nor do they have a way to mount them. They can balance them but not mount or dismount.


Huh? Every dealer I've ever visited has had a tire machine. They generally don't stock tires, because the price changes frequently, but they can usually have what you want same or next day. My Chrysler dealer sells tons of tires, but they don't stock them for this reason.


2019 RAM 1500 Sport - Mobil 1 EP 0w-20, FRAM Ultra
2016 Grand Cherokee SRT - Ravenol SSL 0w-40, FRAM Ultra
Re: Honda stealership tried to upsell during airbag recall visit [Re: rooflessVW] #5090213
04/29/19 07:39 AM
04/29/19 07:39 AM
Joined: Apr 2008
Posts: 40,167
Ontario, Canada
OVERKILL Offline
OVERKILL  Offline

Joined: Apr 2008
Posts: 40,167
Ontario, Canada
Originally Posted by rooflessVW
Originally Posted by sxg6
Originally Posted by das_peikko
Interesting about the tires. Most dealers don't stock tires nor do they have a way to mount them. They can balance them but not mount or dismount.

I'm curious, what makes you say that most dealers don't have the equipment to mount/dismount tires?

One of the more laughable things I have read here.

OP, you miss 100% of the shots you don't take. They saw an old car with a cracked fog light and bald tires and assumed that it wasn't up on maintenance. I'd have done the same.


Yep, that's my take too. The OP doesn't visit the dealer, ergo, they don't know him from Jobe. They have no idea that he believes that Honda's and Toyota's only require tires and fluids to last 20 million miles. They saw a car rolling on worn rubber with what was obviously original fluids in most locations, a broken fog light and assumed that basic services had not been performed. The OP has confirmed that this is indeed the case, because of his belief system regarding the brand not requiring it.

The Service Manager and tech did what they thought was their due diligence based on what was observed. They aren't psychics or mind readers, they had no idea the guy that blew in for a recall and was now nestled in their massage chair was of the belief system that he has presented here, nor does it seem he mentioned that to them during the initial conversation shrug


2019 RAM 1500 Sport - Mobil 1 EP 0w-20, FRAM Ultra
2016 Grand Cherokee SRT - Ravenol SSL 0w-40, FRAM Ultra
Re: Honda stealership tried to upsell during airbag recall visit [Re: das_peikko] #5090215
04/29/19 07:42 AM
04/29/19 07:42 AM
Joined: Apr 2017
Posts: 2,060
Ohio
hallstevenson Online content
hallstevenson  Online Content

Joined: Apr 2017
Posts: 2,060
Ohio
Originally Posted by das_peikko
Interesting about the tires. Most dealers don't stock tires nor do they have a way to mount them. They can balance them but not mount or dismount.

Every (new) car dealer around here sells, stocks, and installs tires.

Re: Honda stealership tried to upsell during airbag recall visit [Re: hallstevenson] #5090219
04/29/19 07:43 AM
04/29/19 07:43 AM
Joined: Sep 2015
Posts: 742
NE Ohio
Ifixyawata Offline
Ifixyawata  Offline

Joined: Sep 2015
Posts: 742
NE Ohio
Originally Posted by hallstevenson
Originally Posted by das_peikko
Interesting about the tires. Most dealers don't stock tires nor do they have a way to mount them. They can balance them but not mount or dismount.

Every (new) car dealer around here sells, stocks, and installs tires.


I bought a set of 4 tires at a Ford dealer local to where I bought my Mountaineer. The dealer price-matched them and everything.


2004 Mercury Mountaineer 4.6 M1 High Mileage 10w-40 (Summer)
2001 Ford Focus 2.0 Zetec Pennzoil Euro L 5w-30
Re: Honda stealership tried to upsell during airbag recall visit [Re: MoneyJohn] #5090223
04/29/19 07:47 AM
04/29/19 07:47 AM
Joined: Apr 2017
Posts: 2,060
Ohio
hallstevenson Online content
hallstevenson  Online Content

Joined: Apr 2017
Posts: 2,060
Ohio
Originally Posted by MoneyJohn
Originally Posted by M1Accord
I took my Fit to the stealership for airbag recall and they told me they are running a special of free state inspection and car wash. I told them no, no, and just do the recall.

Maybe folks are reading 'quickly', so I have highlighted to help everyone that failed to read. No need to be so quick at bashing the OP.
He asked them to do recall and nothing else. Why this should be so difficult to understand? Totally get it where he is coming from.
I didn't miss that and was going to post the same basic thing you did.

Re: Honda stealership tried to upsell during airbag recall visit [Re: M1Accord] #5090235
04/29/19 07:56 AM
04/29/19 07:56 AM
Joined: Nov 2006
Posts: 22,046
MA, Mittelfranken.de
Trav Offline
Trav  Offline

Joined: Nov 2006
Posts: 22,046
MA, Mittelfranken.de
You have to consider you are bringing the car in for a safety recall, if they didn't go over the car and inform you of issues they found they may be liable if something happened shortly after it was at a dealer.
Sorry but it sounds to me like you went in there with the attitude do this recall, I know you dealers are a crooked lot and you wont sell me anything. Granted I don't get all the light bulbs or PS thing but the rest of the issues seem to be totally legit and should be noted. I don't see any serious up selling going on here.


ASE L1, Master. Deutsch Meisterbrief.
Re: Honda stealership tried to upsell during airbag recall visit [Re: M1Accord] #5090236
04/29/19 07:57 AM
04/29/19 07:57 AM
Joined: Nov 2011
Posts: 5,197
MTL, CANADA
Rolla07 Offline
Rolla07  Offline

Joined: Nov 2011
Posts: 5,197
MTL, CANADA
Im 50/50 on this. No to car wash should mean no. If the dealer wants to recommend services, you cant stop them, just nod no thanks a couple times and move along. My dealer does the same. I actually like the free inspection, it tells me about items I might not have noticed and I can at worst have my indy check up on it to see if its legit work to be done.


2007 Corolla Red Pearl 155k miles
PP 0w20 & ST 4967
2015 Toyota Venza Parisian Blue Pearl 25k miles
TGMO 0W20 & OEM filter

Re: Honda stealership tried to upsell during airbag recall visit [Re: Lubener] #5090265
04/29/19 08:14 AM
04/29/19 08:14 AM
Joined: Dec 2008
Posts: 3,238
Occupied Virginia
Bottom_Feeder Offline
Bottom_Feeder  Offline

Joined: Dec 2008
Posts: 3,238
Occupied Virginia
Originally Posted by Lubener
He's a service salesman trying to prove his existance at the dealership. Don't hold it against him.

Why not? He chose his profession. It's not like he was drafted.

Re: Honda stealership tried to upsell during airbag recall visit [Re: das_peikko] #5090288
04/29/19 08:31 AM
04/29/19 08:31 AM
Joined: Nov 2014
Posts: 644
Denver
marine65 Offline
marine65  Offline

Joined: Nov 2014
Posts: 644
Denver
Originally Posted by das_peikko
Interesting about the tires. Most dealers don't stock tires nor do they have a way to mount them. They can balance them but not mount or dismount.


I had to replace a tire on the wifes Elantra. Car only has 3800 miles on the OEM tires.
I wanted the same OEM tire.
Discount Tire had to order it 3 to 5 days out and $103.
Plant Hyundai where i bought the car had the tire the next day for $100.
Dealer charged a total of $126.02 out the door and washed the car!
Dealers are not always thieves but you still have to keep an eye on them.


2018 Hyundai Elantra GT black
2018 Hyundai Elantra GT silver
yup got two of them.
Re: Honda stealership tried to upsell during airbag recall visit [Re: M1Accord] #5090315
04/29/19 08:55 AM
04/29/19 08:55 AM
Joined: Jul 2013
Posts: 1,279
Dana Point, CA
splinter Offline
splinter  Offline

Joined: Jul 2013
Posts: 1,279
Dana Point, CA
Originally Posted by M1Accord
..I was on their massage chair..

Sheesh...but not a happy ending for you.


T6 5W-40
PUP 0W-40



Re: Honda stealership tried to upsell during airbag recall visit [Re: das_peikko] #5090354
04/29/19 09:36 AM
04/29/19 09:36 AM
Joined: Jan 2008
Posts: 4,189
Guilford, CT
exranger06 Offline
exranger06  Offline

Joined: Jan 2008
Posts: 4,189
Guilford, CT
Originally Posted by M1Accord
All light bulbs - With exception of 4 interior lights which I changed to LED as soon as I drove off the lot in 2012. all bulbs are still OEM but I do have a set for everything ready in my garage.

They said you need to replace all of your light bulbs? ???

Originally Posted by das_peikko
Originally Posted by sxg6
I'm curious, what makes you say that most dealers don't have the equipment to mount/dismount tires?


Because I worked at a Toyota dealer and all they had was a balance machine.

I'm bringing my Sienna to the Toyota dealer tomorrow for the airbag recall and I told them to replace a leaky valve stem while it's there. Apparently they have the equipment to do it, since they said they'd take care of it, no problem. I can't imagine any dealer not having a mounting machine. What do they do if a customer has a TPMS issue they need fixed under warranty?


2006 Ford Ranger Sport
1992 Honda Accord EX
2013 Toyota Sienna XLE AWD
1994 Ford Bronco XLT (project)
2011 Cadillac Escalade ESV (wife's)
Re: Honda stealership tried to upsell during airbag recall visit [Re: splinter] #5090405
04/29/19 10:16 AM
04/29/19 10:16 AM
Joined: May 2002
Posts: 2,255
St. Charles County, Missouri
csandste Offline
csandste  Offline

Joined: May 2002
Posts: 2,255
St. Charles County, Missouri
Originally Posted by splinter
Originally Posted by M1Accord
..I was on their massage chair..

Sheesh...but not a happy ending for you.



Rep points, if we had rep points.


2017 Kia Soul Plus-- VWB 5w30 65,000 miles
Re: Honda stealership tried to upsell during airbag recall visit [Re: Trav] #5090778
04/29/19 03:50 PM
04/29/19 03:50 PM
Joined: Jun 2005
Posts: 12,865
Santa Barbara, CA
bdcardinal Online content
bdcardinal  Online Content

Joined: Jun 2005
Posts: 12,865
Santa Barbara, CA
Originally Posted by Trav
You have to consider you are bringing the car in for a safety recall, if they didn't go over the car and inform you of issues they found they may be liable if something happened shortly after it was at a dealer.
Sorry but it sounds to me like you went in there with the attitude do this recall, I know you dealers are a crooked lot and you wont sell me anything. Granted I don't get all the light bulbs or PS thing but the rest of the issues seem to be totally legit and should be noted. I don't see any serious up selling going on here.


Yup, there have been lawsuits about this. As long as they didn't do any work they charged you for without approval, I don't see an issue. People get all worked up here about someone doing their job, all you have to do is say "no thank you" and everyone can go back to regularly scheduled programming.


2014 Ford Mustang GT Track Pack
1995 Ford Mustang GT

Ford/Mazda Parts Counter
NRA Benefactor Member
Opinions expressed are my own.
Re: Honda stealership tried to upsell during airbag recall visit [Re: M1Accord] #5090895
04/29/19 06:07 PM
04/29/19 06:07 PM
Joined: Dec 2009
Posts: 27,827
Regina, Saskatchewan, Canada
Garak Offline
Garak  Offline

Joined: Dec 2009
Posts: 27,827
Regina, Saskatchewan, Canada
There are things to gripe about in their laundry list, and things that aren't so bad. Wipers are an easy upsell and aren't a big deal. I like to change my own every six months. We also have to remember that many people who go to dealers for whatever reason (including recalls) do nothing of their own, and being told the results of an inspection can be helpful.

What isn't helpful are non-existent services like the PS fluid (one might dismiss that just as part of a boilerplate service blurb) or the scratches.

I get all kinds of emails and letters from the dealer about when I should get my oil change and what's due on my next service, despite me never having been there for service, only for things like tires, warranty, or something I couldn't handle myself. Them trying to drum up business isn't worth getting annoyed over. The scratches, though, I'm still not impressed having simply read about it.


Plain, simple Garak.

2008 Infiniti G37 - Shell ROTELLA T6 Multi-Vehicle 5w-30, Wix 57356
1984 F-150 4.9L - Quaker State GB 10w-30, Wix 51515
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