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Re: Dealer service courtesy cars [Re: y_p_w] #5024381 02/26/19 12:47 PM
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nthach Offline
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A friend got a Mustang while his 2012 Forester was being serviced for the Takata recall, it was the worst thing he drove(well, his mom - he had her drive his car to the dealer in exchange for her truck since it also fell on a camping weekend).

When my parents took their car to the local Lexus dealer, even though it was an older car they still got an newish ES350 out of it. I think Lexus set the bar high for service loaners. I hear too many stories of the local BMW and Mercedes dealers calling up Hertz or Enterprise just to get a Focus or Cobalt for someone used to a nicer car.

Re: Dealer service courtesy cars [Re: nthach] #5024412 02/26/19 01:23 PM
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Wolf359 Offline
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Originally Posted by nthach
A friend got a Mustang while his 2012 Forester was being serviced for the Takata recall, it was the worst thing he drove(well, his mom - he had her drive his car to the dealer in exchange for her truck since it also fell on a camping weekend).

When my parents took their car to the local Lexus dealer, even though it was an older car they still got an newish ES350 out of it. I think Lexus set the bar high for service loaners. I hear too many stories of the local BMW and Mercedes dealers calling up Hertz or Enterprise just to get a Focus or Cobalt for someone used to a nicer car.


Usually the local MB dealers have C classes as loners. I've heard of some people who had an S class get an S class as a loner, but they usually end up with either the E or C class. Kind of depends on the dealer. My boss has an Auid A8 and I think the last time he brought his car in, they gave him the A8 as a loaner so he ended up buying it. Kind of depends who you ask.

Sometimes if they don't have loaners, you end up with an Enterprise car. I usually make my appointment in advance and ask that they reserve a car for me. That's one way to make sure you get a decent car and not an Enterprise one when you just show up and ask on the spot.

Re: Dealer service courtesy cars [Re: y_p_w] #5024423 02/26/19 01:33 PM
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kkreit01 Offline
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That's what I miss the most about owning a Lincoln. They always provided a loaner -- even for free oil changes. I got to drive a new MKXs and MKCs (my previous MKC visited the dealer a lot!). My vehicle was always washed upon pick-up (did not like the greasy tire shine they applied).


2017 Jeep Grand Cherokee 4x4 3.6: 0w20 Rotella Gas Truck/Napa Platinum filter
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Re: Dealer service courtesy cars [Re: y_p_w] #5024524 02/26/19 03:16 PM
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Huie83 Offline
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I always ask if the dealer has service loaners when purchasing a car, it's a huge bonus if they do. I've found the higher end brands like BMW,Volvo,MB and VW usually do. No Ford, Chevy or Chrysler I've ever owned have had loaners. Oddly enough the one that surprised me was Hyundai. I had a Hyundai I owned in for service and they actually had loaner Sonata's as long as it was a major service.

The current VW dealer I use as it's more convenient does not, but they will arrange a discounted rental. Kinda sucks but not a huge deal as I like the service dept.

Re: Dealer service courtesy cars [Re: Huie83] #5024680 02/26/19 05:54 PM
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Wolf359 Offline
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Originally Posted by Huie83
I always ask if the dealer has service loaners when purchasing a car, it's a huge bonus if they do. I've found the higher end brands like BMW,Volvo,MB and VW usually do. No Ford, Chevy or Chrysler I've ever owned have had loaners. Oddly enough the one that surprised me was Hyundai. I had a Hyundai I owned in for service and they actually had loaner Sonata's as long as it was a major service.

The current VW dealer I use as it's more convenient does not, but they will arrange a discounted rental. Kinda sucks but not a huge deal as I like the service dept.


The MB dealer always have loaners if you ask in advance. Even though it's a cheap C class, it's still a 40k car and the limits on the rental is 150 miles a day. I guess that justifies the $150-$200/hour rate they charge for labor.

Re: Dealer service courtesy cars [Re: y_p_w] #5024686 02/26/19 05:56 PM
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sxg6 Offline
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Originally Posted by y_p_w
I called around and no Subaru dealer around here can do it same day.


Subaru dealers around here are usually booked out at least 7-10 days.. Can you usually get same day service out there?!

Re: Dealer service courtesy cars [Re: sxg6] #5024717 02/26/19 06:27 PM
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y_p_w Offline OP
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Originally Posted by sxg6
Originally Posted by y_p_w
I called around and no Subaru dealer around here can do it same day.


Subaru dealers around here are usually booked out at least 7-10 days.. Can you usually get same day service out there?!

I haven't really used any dealer service in years. The last time was for some cable recall. I mentioned my wife's 2002 Civic. I had all day and was there with it when I figured I'd find out if I could get an appointment. I used Honda's online system. It was maybe around 11:25 AM and I could have selected 11:30 but chose 11:45 just in case I got lost (never been to this dealer). They had the parts in stock. I did look, and the car stayed in the driveway for about 2.5 hours, but they had internet and free coffee in the showroom, which was right next to where service accepted the cars.

For my WRX I made the appointment Monday and called around. One dealer said only service advisors could check the part but I never heard back. Another one wanted my phone number and would get back to me. I got a text for an appointment (same day but later in the day) with a note to call if I wanted to cancel, which I did. I really selected the one I chose because they offered a car. I can spend all day, but I though maybe I could make it a day off exploring the area. It sounds like they treat this recall really seriously, although I remember my first recall notice said to simply not use the front passenger seat and wait for the part to be available. For whatever reason, my WRX doesn't have a recall for the driver airbag.

Re: Dealer service courtesy cars [Re: y_p_w] #5025367 02/27/19 11:51 AM
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y_p_w Offline OP
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So I’m at the dealer now waiting for the service. They ran out of courtesy cars. Said they were gone before my appointment time, and I was already late. Asked about a rental and was told it might take an hour. I’m thinking of maybe asking for a test drive of a new WRX when sales opens.

Re: Dealer service courtesy cars [Re: y_p_w] #5025514 02/27/19 01:45 PM
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JTK Offline
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I haven't had a dealer offer free courtesy loaners in 25yrs. I do know guys with $50-70K pickups and some with luxury brands that get them. Best I get is a shuttle ride to and from. Like mentioned above 2-3 week waits are standard practice if you call for a service appointment. Calling for an appointment with the mega dealer chains is through a centralized call center (even if you dial direct to a specific dealer). If you're able to talk directly to a service adviser or have a repeat problem, they'll usually fit you in quick.


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Re: Dealer service courtesy cars [Re: y_p_w] #5025660 02/27/19 03:36 PM
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y_p_w Offline OP
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There were others asking about the loaners but again they were all taken. I spoke to a sales guy who said that they had one less because one came back damaged the previous day. They did have free rides though anywhere in the county.

The service only took about 2.5 hours, and a lot of that was just waiting for someone to do it. I just waited and then asked for a test drive in a current WRX. Pretty nice - a bit lighter clutch than my 2004. I even stalled a few times because I didn't give enough gas on a green light. This was the first time I've seen a gear indicator on the instrument panel for a manual transmission. Maybe the Civic Si I test drove had it but I didn't notice it. Also a bunch of data on a center console screen including boost pressure.

Re: Dealer service courtesy cars [Re: y_p_w] #5025894 02/27/19 07:39 PM
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I always got a loaner when I had my Magnum, even for an oil change. It was usually a Caravan (I recall they had three: green, teal, and white), once a Dakota-they had a PT Cruiser but I don't recall ever getting it. Two loaners stand out-once, the Caravan I was supposed to take had a nail in the tire...so they threw a plate on a Ram demo. I recall it was a Ram *deep breath* 1500 4x4 Quad Cab SLT Laramie Big Horn Edition *gasp, gasp*. Nice truck, but WOW, it was almost sixty grand!

The other, I brought my car in for a brake job-it wasn't ready because they didn't get the parts. (They accidentally got 2 sets of rear pads.) They had no loaners, so the service manager offered to put a plate on one of their used cars. He asked if I minded a Neon...I said no problem. It was an R/T with a 5-speed. I took the long way home that day...man, those pocket rockets are fun. laugh


1979 Coupe de Ville, 542 stroker, 15W-40 Super Tech, Delco
2011 Crown Vic P71, 5W-20 NextGen, Super Tech
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Re: Dealer service courtesy cars [Re: y_p_w] #5025935 02/27/19 08:14 PM
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I've only had them for warranty work. At the Land Rover dealer, I used to get whatever enterprise had. Even if it was just for a few hours. At the Jeep dealer, it had to be overnight. Once I had a new Renegade Trailhawk with 40 miles on it, another time I had a Dodge Journey with 800 miles on it.


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05 Jeep KJ Limited: PHM 5W30
96 Jeep XJ Country: STP HM 5W30 (winter)
Re: Dealer service courtesy cars [Re: y_p_w] #5026452 02/28/19 12:01 PM
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You're in luck, there are dealers who refuse to offer a loaner car, even if the manufacturer’s official policy permits it.

Re: Dealer service courtesy cars [Re: y_p_w] #5026475 02/28/19 12:37 PM
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Mr Nice Offline
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Honda gave me a Honda loaner for 3 airbag recalls.

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