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Firestone/Bridgestone doesn't back their tire warr #4644925
01/24/18 12:19 PM
01/24/18 12:19 PM
Joined: Jan 2017
Posts: 366
NJ
JLawrence08648 Offline OP
JLawrence08648  Offline OP
Joined: Jan 2017
Posts: 366
NJ
Several years ago I bought a set of Bridgestone tires. They had a 50% replacement cost warranty if they did not deliver the mileage stated. They wore out early so I went back to the store, they refused to honor the warranty because there was still a little tread left but not much! Certainly if I brought the car in to buy tires they would have told me they were shot! So I thought to complain to Firestone but first wanted to wear them bald so there would be no excuse. Firestone told me to bring them to a local company owned store and give them this email. I did. The Manager told me since they are bald he couldn't measure the tread depth with his gauge. I of course countered then it had to be less than acceptable, he agreed but since he couldn't measure it, he can't give me a credit. I never emailed Firestone about this Manager.

Re: Firestone/Bridgestone doesn't back their tire warr [Re: JLawrence08648] #4644929
01/24/18 12:23 PM
01/24/18 12:23 PM
Joined: Jan 2008
Posts: 10,968
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,968
OH
Same here, had some Affinity 60k tires that developed issues around the 30k mark. I bought them on sale, buy 3 get one free. After the proration, tax, etc each tire would be $93 installed. I said forget it and went to another tire store and had some Kelly tires installed for less than the "pro-rated Firestones". Never again.

Re: Firestone/Bridgestone doesn't back their tire warr [Re: JLawrence08648] #4644951
01/24/18 12:49 PM
01/24/18 12:49 PM
Joined: Dec 2016
Posts: 7,162
Waco, TX
Linctex Offline
Linctex  Offline
Joined: Dec 2016
Posts: 7,162
Waco, TX
Should have just stated the remaining tread is insufficient to meet legal requirements.


"The evidence demands a verdict".
(Re:VOA)"it's nearly impossible to actually know the particular additives that are in there at what concentrations."
Re: Firestone/Bridgestone doesn't back their tire warr [Re: JLawrence08648] #4644963
01/24/18 01:02 PM
01/24/18 01:02 PM
Joined: Jun 2002
Posts: 12,646
The Motor City
Kestas Offline
Kestas  Offline
Joined: Jun 2002
Posts: 12,646
The Motor City
Originally Posted By: JLawrence08648
The Manager told me since they are bald he couldn't measure the tread depth with his gauge. I of course countered then it had to be less than acceptable, he agreed but since he couldn't measure it, he can't give me a credit.

That is one of the lamest and infuriating excuses I've heard. They'll do anything to shed responsibility.

Re: Firestone/Bridgestone doesn't back their tire warr [Re: JLawrence08648] #4644964
01/24/18 01:02 PM
01/24/18 01:02 PM
Joined: Feb 2013
Posts: 11,089
Phoenix, AZ
Nick1994 Offline
Nick1994  Offline
Joined: Feb 2013
Posts: 11,089
Phoenix, AZ
2/32” is the minimum standard tread depth. You should have taken them to 2/32” and then gone in.

Incredibly unsafe to take a car down to 0 tread just to save a couple bucks on a warranty.


2015 Hyundai Sonata 2.4L 88k Motorcraft Synthetic Blend 5w30 & OEM
2000 Toyota Camry 2.2L 231k Valvoline 5w30 & Fram Ultra
1996 Jeep Cherokee 4.0L 147k Mobil 1 HM 10w40 & Fram Ultra
Re: Firestone/Bridgestone doesn't back their tire warr [Re: JLawrence08648] #4644967
01/24/18 01:07 PM
01/24/18 01:07 PM
Joined: Oct 2004
Posts: 8,326
Cincinnati, OH, USA
bullwinkle Offline
bullwinkle  Offline
Joined: Oct 2004
Posts: 8,326
Cincinnati, OH, USA
Your warranty is only as good as your tire store! I have a Michel Tires Plus manager here in Cincinnati that I've dealt with for fleet tires and other basic service ever since the Michelin distributor blew us off 15 years ago, and I never have a problem with Bridgestone/Firestone. If you find a good one, stick with them, buy them a pizza occasionally-then they will help you when you need it.


06 Ram 3500 CTD 4X4(FG Venturi), 93 GMC C3500 6.2, 89 F-450 7.3, 98 XJ 4.0(XG8A), 05 xB(XG3600), 18 Transit 3.7, 03 Merc Grand Marquis 4.6 2V(XG2)
Re: Firestone/Bridgestone doesn't back their tire warr [Re: Nick1994] #4645013
01/24/18 01:55 PM
01/24/18 01:55 PM
Joined: Jul 2005
Posts: 30,983
NY
demarpaint Offline
demarpaint  Offline
Joined: Jul 2005
Posts: 30,983
NY
Originally Posted By: Nick1994
2/32” is the minimum standard tread depth. You should have taken them to 2/32” and then gone in.

Incredibly unsafe to take a car down to 0 tread just to save a couple bucks on a warranty.


I agree.


God Bless Our Troops

Re: Firestone/Bridgestone doesn't back their tire warr [Re: JLawrence08648] #4645146
01/24/18 04:08 PM
01/24/18 04:08 PM
Joined: Dec 2017
Posts: 1,321
US
JLTD Offline
JLTD  Offline
Joined: Dec 2017
Posts: 1,321
US
Originally Posted By: JLawrence08648
Several years ago I bought a set of Bridgestone tires. They had a 50% replacement cost warranty if they did not deliver the mileage stated. They wore out early so I went back to the store, they refused to honor the warranty because there was still a little tread left but not much! Certainly if I brought the car in to buy tires they would have told me they were shot! So I thought to complain to Firestone but first wanted to wear them bald so there would be no excuse. Firestone told me to bring them to a local company owned store and give them this email. I did. The Manager told me since they are bald he couldn't measure the tread depth with his gauge. I of course countered then it had to be less than acceptable, he agreed but since he couldn't measure it, he can't give me a credit. I never emailed Firestone about this Manager.


Uh, Bald = 0/32". THAT is the guy you should have reported.


I'm a thickie; assimilate
But 20s have their place

Using AMSOIL™

Hers: 2008 Jeep Liberty 138k, SS 5w30/Amsoil

His: 2015 4Runner 41k, OE 5w30/Wix

Re: Firestone/Bridgestone doesn't back their tire warr [Re: Nick1994] #4645157
01/24/18 04:20 PM
01/24/18 04:20 PM
Joined: Jan 2017
Posts: 366
NJ
JLawrence08648 Offline OP
JLawrence08648  Offline OP
Joined: Jan 2017
Posts: 366
NJ
Originally Posted By: Nick1994
2/32” is the minimum standard tread depth. You should have taken them to 2/32” and then gone in.

Incredibly unsafe to take a car down to 0 tread just to save a couple bucks on a warranty.


I 100% agree but it was during the summer, I have no need to go out in the rain, and I didn't want any problems that there was tread left.

Re: Firestone/Bridgestone doesn't back their tire warr [Re: bullwinkle] #4645161
01/24/18 04:24 PM
01/24/18 04:24 PM
Joined: Jan 2017
Posts: 366
NJ
JLawrence08648 Offline OP
JLawrence08648  Offline OP
Joined: Jan 2017
Posts: 366
NJ
Originally Posted By: bullwinkle
Your warranty is only as good as your tire store! I have a Michel Tires Plus manager here in Cincinnati that I've dealt with for fleet tires and other basic service ever since the Michelin distributor blew us off 15 years ago, and I never have a problem with Bridgestone/Firestone. If you find a good one, stick with them, buy them a pizza occasionally-then they will help you when you need it.


The store I bought them at, I do but then a pizza, make homemade apple pie for them several times, gave the manager homemade bread, however I can't complain because they fix flats for me, rotate my tires and align my wheels all for free every 5,000 miles without buying any extra tire thing, besides fixing flats on my lawn and Snow equipment for free, just charging me $8 for the tube.

Re: Firestone/Bridgestone doesn't back their tire warr [Re: JLawrence08648] #4645174
01/24/18 04:41 PM
01/24/18 04:41 PM
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
Reddy45 Offline
Reddy45  Offline
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
Stop. Trusting. Tire. Warranties!!!

I can count on one hand the number of times a tire warranty has actually worked out.

Re: Firestone/Bridgestone doesn't back their tire warr [Re: JLawrence08648] #4645221
01/24/18 05:40 PM
01/24/18 05:40 PM
Joined: Oct 2017
Posts: 743
Georgia
MParr Offline
MParr  Offline
Joined: Oct 2017
Posts: 743
Georgia
Lesson #1 Firestone Stores are a joke.


2013 KIA Optima EX 2.4L. Now: QSUD 5W30 & STP S2808ML
2017 Ford Escape SE 2.0T Now: Mobil 1 5W30 & NAPA Gold 1348
Re: Firestone/Bridgestone doesn't back their tire warr [Re: JLawrence08648] #4645317
01/24/18 07:19 PM
01/24/18 07:19 PM
Joined: Nov 2013
Posts: 1,156
UT
BHopkins Offline
BHopkins  Offline
Joined: Nov 2013
Posts: 1,156
UT
That's too bad.

I just got a new set of tires on warranty for my Outback. The Defender tires were wearing out much quicker than what they were rated. So when I was in for a rotation I asked the service tech when I should bring them in for warranty. He told be between 2/32 and 3/32. So that's what I did. It worked out great.

I've only had to make a warranty claim on two set of tires. Both times it went without a hitch. I don't know if it was because of Discount Tire's buying power over tire manufacturers, or just because I maintain my tires well, including regular rotations.


2013 Subaru Outback 2.5i - Idemitsu 0W-20 & Mobil 1 filter
2007 Mercedes SL550 - M1M 5W-40 & MB OEM filter
Re: Firestone/Bridgestone doesn't back their tire warr [Re: JLawrence08648] #4645628
01/25/18 07:05 AM
01/25/18 07:05 AM
Joined: Nov 2008
Posts: 12,761
NH
supton Offline
supton  Offline
Joined: Nov 2008
Posts: 12,761
NH
I did get Michelin to prorate a set of cracked LTX's but after that I decided to not "trust" warranties any more. Easier to buy a grade cheaper, save the money and use that savings to pay for either shorter tire life or the occasional busted tire (outside of the Michelins I haven't had a tire problem).


2011 Toyota Camry, base, 2.5L/6MT, 170k, hers
2010 Toyota Tundra DC, 4.6L/6AT, 144k, ours
1999 Toyota Camry LE, 2.2L/4AT, 195k, his
Re: Firestone/Bridgestone doesn't back their tire warr [Re: JLawrence08648] #4645663
01/25/18 08:02 AM
01/25/18 08:02 AM
Joined: Feb 2003
Posts: 3,480
Somewhere in the US
CapriRacer Offline
CapriRacer  Offline
Joined: Feb 2003
Posts: 3,480
Somewhere in the US
Originally Posted By: JLawrence08648
Several years ago I bought a set of Bridgestone tires. They had a 50% replacement cost warranty if they did not deliver the mileage stated. They wore out early so I went back to the store, they refused to honor the warranty because there was still a little tread left but not much! Certainly if I brought the car in to buy tires they would have told me they were shot! So I thought to complain to Firestone but first wanted to wear them bald so there would be no excuse. Firestone told me to bring them to a local company owned store and give them this email. I did. The Manager told me since they are bald he couldn't measure the tread depth with his gauge. I of course countered then it had to be less than acceptable, he agreed but since he couldn't measure it, he can't give me a credit. I never emailed Firestone about this Manager.

Originally Posted By: JLawrence08648
Originally Posted By: Nick1994
2/32” is the minimum standard tread depth. You should have taken them to 2/32” and then gone in.

Incredibly unsafe to take a car down to 0 tread just to save a couple bucks on a warranty.


I 100% agree but it was during the summer, I have no need to go out in the rain, and I didn't want any problems that there was tread left.

Originally Posted By: JLawrence08648
Originally Posted By: bullwinkle
Your warranty is only as good as your tire store! I have a Michel Tires Plus manager here in Cincinnati that I've dealt with for fleet tires and other basic service ever since the Michelin distributor blew us off 15 years ago, and I never have a problem with Bridgestone/Firestone. If you find a good one, stick with them, buy them a pizza occasionally-then they will help you when you need it.


The store I bought them at, I do but then a pizza, make homemade apple pie for them several times, gave the manager homemade bread, however I can't complain because they fix flats for me, rotate my tires and align my wheels all for free every 5,000 miles without buying any extra tire thing, besides fixing flats on my lawn and Snow equipment for free, just charging me $8 for the tube.


Note: I copied all of the OP's posts into one for convenience.

There's something about this that just doesn't sound right.

First, I have never heard of a 50% treadwear warranty. I used to work in the warranty department of a major tire manufacturer and we would routinely survey our competition, so I would have thought I would have heard of one.

Second, I can understand why someone might not honor a treawear warranty if the tires weren't close to wornout (2/32!). But if they were 4/32nds or less, then usually something is arranged - especially if the customer calls the 800 number.

Third, it sounds a little extreme to wear the tires down to 0/32nds - and even more so when apparently the tires were MORE than 4/32nds previously. That takes many miles and a bit of time to get there. This seems like an overreaction.

Fourth, usually the tire manufacturer will do a little something even if the warranty doesn't apply, so why no followup with the manufacturer?

So I suspect there is something missing - like maybe the tires weren't evenly worn? Or maybe all the unpaid extra work resulted in the OP being put on the Blacklist?





CapriRacer

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