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My Walmart TLE screw up #4540759
10/11/17 09:45 PM
10/11/17 09:45 PM
Joined: Apr 2016
Posts: 971
KS
FordBroncoVWJeta Offline OP
FordBroncoVWJeta  Offline OP
Joined: Apr 2016
Posts: 971
KS
For those of you who dont know me I work for Walmart in the TLE department. Last week I had my first screw up. Not really my fault though, more of a defective equipment deal.

Most of you know walmart has an oil extractor machine that goes through the oil dipstick that sucks up the old oil. Anyway the oil extractor has different end pieces that are plastic looking straws with a metal rod going through it so its straight.

So the vehicle I was working on was a 2013 F-150 with the 5.0. We almost never use the machine unless the drain plug on a car is severely damaged or a very large truck. (This truck had an almost 1.5FT of a bumper guard on the front and was a long bed truck. They do not fit on the bay.

So I took it into the bay with the oil extractor. I put the plastic straw down the dipstick hole. The second I did that it just did'nt feel right. I tried to take it out but it would not budge. Well after fighting with it, it broke in half. Half of it in the oil dip stick. Told my boss, he came out. Put some tape over the dipstick hole so oil could not go out while in drive. Gave the guy a free oil change, and told him the customer to take it to the dealership and we would pay the bill.

Side note, had to drain the oil the old fashion way of opening up the drain plug. Laziness really didn't work out on this one.

I just would like the put out there. Out of the thousands of cars I have worked on this is my first screw up. If you can even call it my screw up. More of Walmarts fault. Not only that, but we owned up too it. Most of the time its a "preexisting condition" that was done at a different shop that they try to blame on us. that somehow we did. Cost Walmart $600 for that one.

Don't get me wrong. Walmart has a TON of jackasses that work for them. Most of them are good, a few bad apples that spoil the bunch. I feel TERRIBLE when a car gets screwed up under me. Thought I would share this, I feel terrible at the same time but proud of how walmart handled it.

Last edited by wwillson; 10/12/17 07:47 PM. Reason: subject clarification
Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540767
10/11/17 09:54 PM
10/11/17 09:54 PM
Joined: Jul 2008
Posts: 687
Maryland USA
rubberchicken Offline
rubberchicken  Offline
Joined: Jul 2008
Posts: 687
Maryland USA
Talk to the boss about it and see how he feels. My opinion is that you owned up to it, the company owned up to it, and notified the customer. The best thing is to have the boss keep contacting the customer and see them through the problem.

Re: My Walmart TLE screw up [Re: rubberchicken] #4540770
10/11/17 09:57 PM
10/11/17 09:57 PM
Joined: Apr 2016
Posts: 971
KS
FordBroncoVWJeta Offline OP
FordBroncoVWJeta  Offline OP
Joined: Apr 2016
Posts: 971
KS
Originally Posted By: rubberchicken
Talk to the boss about it and see how he feels. My opinion is that you owned up to it, the company owned up to it, and notified the customer. The best thing is to have the boss keep contacting the customer and see them through the problem.
He told me he "it happens, not your fault". The customer came into today with the bill. We will be paying for it. Too many Walmart horror stories, not enough of the "ones" that you never hear about.


2017 Volkswagen Jetta 1.4T - 2015 Honda CRV 2.4 - 2012 Volkswagen Jetta 2.0 - 2001 Pontiac Sunfire 2.2
Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540776
10/11/17 10:02 PM
10/11/17 10:02 PM
Joined: Jul 2008
Posts: 687
Maryland USA
rubberchicken Offline
rubberchicken  Offline
Joined: Jul 2008
Posts: 687
Maryland USA
I work in IT, and we run into screwups now and then. The worst thing you can do is screw up, then not admit it and/or try to cover up the problem. It will have to be fixed sooner or later, and the guy(s) that have to come behind and fix it will be [censored] off because it wasted time and money. People that fail to own up to the problem, or try to cover up the problem; they are dealt with harshly.

Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540777
10/11/17 10:04 PM
10/11/17 10:04 PM
Joined: Nov 2004
Posts: 1,864
SD
zrxkawboy Offline
zrxkawboy  Offline
Joined: Nov 2004
Posts: 1,864
SD
You and your boss handled it well.


"Think of all the Ford owners who will someday want an automobile." John Dodge

Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540780
10/11/17 10:05 PM
10/11/17 10:05 PM
Joined: Mar 2017
Posts: 6,575
...
PimTac Offline
PimTac  Offline
Joined: Mar 2017
Posts: 6,575
...
The fact that you owned up to it and covered all the customers expenses is great customer service. I don't see how this is WMs fault though. Stuff happens.


Cannot see signatures any longer so it doesn’t matter.
Re: My Walmart TLE screw up [Re: PimTac] #4540783
10/11/17 10:10 PM
10/11/17 10:10 PM
Joined: Apr 2016
Posts: 971
KS
FordBroncoVWJeta Offline OP
FordBroncoVWJeta  Offline OP
Joined: Apr 2016
Posts: 971
KS
Originally Posted By: PimTac
The fact that you owned up to it and covered all the customers expenses is great customer service. I don't see how this is WMs fault though. Stuff happens.
Fault equipment that Walmart supplied.


2017 Volkswagen Jetta 1.4T - 2015 Honda CRV 2.4 - 2012 Volkswagen Jetta 2.0 - 2001 Pontiac Sunfire 2.2
Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540784
10/11/17 10:11 PM
10/11/17 10:11 PM
Joined: Jul 2008
Posts: 687
Maryland USA
rubberchicken Offline
rubberchicken  Offline
Joined: Jul 2008
Posts: 687
Maryland USA
Car mechanics, quick lubes and techs: you guys might have a different "corporate culture" then what we have in software engineering or IT, so take this with a grain of salt: If we caused a self-inflicted problem, then we would personally analyze it, describe the root cause and document a workaround or fix. Sort of like a TSB to help other techs prevent the problem. This may or may not be acceptable in your shop, but simply showing the faulty part at lunchtime and educating your peers on not making that same mistake might be good politics. Check with the boss first though.

Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540790
10/11/17 10:22 PM
10/11/17 10:22 PM
Joined: May 2014
Posts: 1,129
Virginia, USA
Tony10s Offline
Tony10s  Offline
Joined: May 2014
Posts: 1,129
Virginia, USA
You handled the situation in a very professional manner and with integrity.

Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540795
10/11/17 10:31 PM
10/11/17 10:31 PM
Joined: Jun 2004
Posts: 2,476
St. Louis
MONKEYMAN Offline
MONKEYMAN  Offline
Joined: Jun 2004
Posts: 2,476
St. Louis
Things happen. How you and your boss handled it was great.


Truth alone triumphs, not untruth.

2017 Elantra SE
Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540802
10/11/17 11:00 PM
10/11/17 11:00 PM
Joined: Nov 2008
Posts: 9,307
Phoenix
dishdude Offline
dishdude  Offline
Joined: Nov 2008
Posts: 9,307
Phoenix
This stuff happens, sounds like you, the boss and Wal-Mart stepped up and made it right. Can't complain about that.


2018 Challenger SRT 392 PUP 0w-40 Wix 57899XP
2018 GTI
Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540813
10/11/17 11:52 PM
10/11/17 11:52 PM
Joined: Aug 2010
Posts: 12,910
Northern Kentucky
901Memphis Offline
901Memphis  Offline
Joined: Aug 2010
Posts: 12,910
Northern Kentucky
Glad to hear everyone was positive about the situation


2012 Chevy Cruze LT 1.4T - 59k - Edge 0w30 SL + Mahle OX401D
2002 Buick Century 144k - Built 4T65e(Maxlife) - GTX 5w30 + Fram XG3980
Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540823
10/12/17 12:50 AM
10/12/17 12:50 AM
Joined: Aug 2014
Posts: 377
DFW
Timo325 Offline
Timo325  Offline
Joined: Aug 2014
Posts: 377
DFW
Good story, with a decent result. Good on ya.


2011 Odyssey Touring Elite 80k mi. M1 EP, 0W-20, FU
2008 Mustang GT 81k mi. Edge EP (Gold) 5W-20, FU

Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540846
10/12/17 03:47 AM
10/12/17 03:47 AM
Joined: Sep 2013
Posts: 10,692
Indiana
dlundblad Online happy
dlundblad  Online Happy
Joined: Sep 2013
Posts: 10,692
Indiana
Was tape over the dipstick a good thing to do? I would think the vacuum would be too much and just suck a hole in it.


03 Jeep WJ 4.0 202k Castrol Edge 10w40 HM Fram XG16
02 Volvo S60 2.4T 186k M1 0w40 Mahle OX149D
97 Chevy Blazer 4.3 153k Synpower 5w30 Supertech ST3980 (Ecore)

Re: My Walmart TLE screw up [Re: FordBroncoVWJeta] #4540900
10/12/17 05:58 AM
10/12/17 05:58 AM
Joined: Oct 2008
Posts: 12,660
The Old North State
Sayjac Offline
Sayjac  Offline
Joined: Oct 2008
Posts: 12,660
The Old North State
Hey, [censored] happens. Important thing you owned up to it, reported it immediately and the WM TLE is doing the right thing by the customer. As a customer, that's about the most one could ask.

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