Originally Posted By: crainholio
Just over 4 months: April-August. I sent the pics and explanatory text to
[email protected] but not finding an email address for Ford.com as yet. Not optimistic that this will change things.
I'll cut open the new-in-box Motorcraft FL-820S I have sitting on the shelf next weekend and see what's inside, it's not going on the vehicle and unlikely I can find the receipt to return it. Also picking up a Fram XG2 to swap out the 820 that's on the vehicle now and will cut that one open for examination.
Originally Posted By: ArcticDriver
How many months old to log 5,700 miles.
Hopefully you will send your complaint to Ford Motorcraft Customer Service and not just complain here since you can only effect change if they are made aware of your reason.
Thanks for posting your experience.
Well I am impressed that you pursued it as far as you did.
Maybe including that you are an active member of the premier lubricant forum on the Planet and you will be posting their response...or lack there of...could elicit a response? I don't know.