I know it’s been pointed out many times by other members with various examples but I just wanted to share my interaction today with @High Performance Lubricants that really impressed me…..
So, of course, I wanted to get in on their 25% holiday weekend sale so I called them directly with a request. My Mazda 3 takes 5qts (technically 4.8) so I had a quart left over from the last OCI where I ordered the 6qt case. While Mary Jane didn’t answer the phone the woman who did help me said I could order 2 gallons and 1 individual quart to have enough for 2 OCIs combined with the lone qt I had leftover. Wow. Try that level of customization of sizing and packaging calling anywhere else. Let alone any other company taking the time to answer the phone and diligently help you save money.
Even though my normie daily driver probably can’t tell a true difference between HPL and Acme Big Box Store Brand X, customer service and the bending over backward to accommodate us is what makes it easy to give them my business without a second thought.
So, of course, I wanted to get in on their 25% holiday weekend sale so I called them directly with a request. My Mazda 3 takes 5qts (technically 4.8) so I had a quart left over from the last OCI where I ordered the 6qt case. While Mary Jane didn’t answer the phone the woman who did help me said I could order 2 gallons and 1 individual quart to have enough for 2 OCIs combined with the lone qt I had leftover. Wow. Try that level of customization of sizing and packaging calling anywhere else. Let alone any other company taking the time to answer the phone and diligently help you save money.
Even though my normie daily driver probably can’t tell a true difference between HPL and Acme Big Box Store Brand X, customer service and the bending over backward to accommodate us is what makes it easy to give them my business without a second thought.