This is absolute truth. If you start the conversation, "I'm never coming back" - why would they even pretend to care.I didn’t want to leave a review until they had the opportunity to resolve the situation. A review prior to their resolution didn’t seem fair. A lot of people use a negative Google review as a starting point for addressing a problem, but if you’ve already publicly slammed someone, then an effective resolution is more difficult to achieve.
Great topic, great follow-through on the resolution, and looking forward to this moving forward.