This is for my parents who've had a family wireless plan for probably 15 years. Two cell phones, free nights and weekends, probably 450 anytime mintues on each for $59.99 plus fees I believe it is. Then a home phone which ran $56 per month with taxes and fees included.
So my brother gives them an Ipad for xmas so they now had a Verizon data pack added for $30/month. Then my mom's OLD phone stops working and I advise her to get another one for free and enter into a two year contract keeping the terms the same. My brother tells her you can get a free Iphone but there's an additional $30/mo charge for the data pack. This occured in June 2013.
End of August my dad's cell phone dies and I advise him to get a basic phone which is all he wants and enter into a 2 year contact to get the free phone. Keep the terms the same. Here's the problem:
He comes home with a PREPAID phone from the verizon store. They tell him $100 will last him a year with unlimited text, data and minutes. None of this is on their website. So two weeks later he's out of minutes and they want $50 more. There's a daily access everytime the phone is used for $2. I don't know, I get a different story everytime I inquire with Verizon and nothing is in writing. Now they tell me it's a prepaid card he bought.
We go to the Verizon store last Saturday for an hour trying to unravel the mess. The first sales agent wants the original sales person to re-do everything but he's not available. I call for a manager who gets involved in all the details. He loads $50 in credit on the prepay phone while the mess is being sorted out. He says he will call me tuesday to let me how everything has worked out. Again this is after an hour in the store. Get a call tuesay at 4pm from the original sales person wanting to schedule an appt for us to come back in and re-do everything. The appt is now for 11am Sunday(tomorrow). So frustrating. Any thoughts, ideas etc.
So my brother gives them an Ipad for xmas so they now had a Verizon data pack added for $30/month. Then my mom's OLD phone stops working and I advise her to get another one for free and enter into a two year contract keeping the terms the same. My brother tells her you can get a free Iphone but there's an additional $30/mo charge for the data pack. This occured in June 2013.
End of August my dad's cell phone dies and I advise him to get a basic phone which is all he wants and enter into a 2 year contact to get the free phone. Keep the terms the same. Here's the problem:
He comes home with a PREPAID phone from the verizon store. They tell him $100 will last him a year with unlimited text, data and minutes. None of this is on their website. So two weeks later he's out of minutes and they want $50 more. There's a daily access everytime the phone is used for $2. I don't know, I get a different story everytime I inquire with Verizon and nothing is in writing. Now they tell me it's a prepaid card he bought.
We go to the Verizon store last Saturday for an hour trying to unravel the mess. The first sales agent wants the original sales person to re-do everything but he's not available. I call for a manager who gets involved in all the details. He loads $50 in credit on the prepay phone while the mess is being sorted out. He says he will call me tuesday to let me how everything has worked out. Again this is after an hour in the store. Get a call tuesay at 4pm from the original sales person wanting to schedule an appt for us to come back in and re-do everything. The appt is now for 11am Sunday(tomorrow). So frustrating. Any thoughts, ideas etc.
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