This is an update from the thread I started nearly a year ago: Internet Plans - The Good, Bad, Ugly !?!?
Background:
- Prior to 4/19/17, I was using Cable One Internet. It cost $40 per month for 15Mbps and had a 50GB per month data cap.
- On 4/19/17, I switched to CentryLink DSL Internet. I got on a promotion. It cost $33.98 per month including internet recovery cost for 40Mbps and NO data caps. I purchased my own modem so no monthly modem lease.
- Today, 3/21/18, I called at month 11 of my promotional contract and did a bill review. I was able to keep my existing speed, again, with no data caps and got on CenturyLink's Price-for-Life plan for $40 per month including internet recovery cost. I couldn't be happier with this; a good speed at a good price.
My experience with CenturyLink:
With the start of my promotion. I had to watch my billing like a hawk. They had charged me shipping cost to ship the modem they require new subscribers to get with the set up of new service. My promotion included free shipping on the modem. This took a few calls to get cleared up. Next, I returned the CenturyLink provided modem with their provided UPS return label. After confirming they did receive the modem, it took many call backs to get the $9.99 modem lease fee removed from my bill and charges credited back to my account. Their customer care representatives are courteous and good to deal with for the most part but some of them as it would seem don't know what they are doing. I have a list of call dates with confirmation numbers I kept as I dealt with billing discrepancies.
So aside from the initial promotional and billing hiccups with CenturyLink, the actual internet service has been great. 40Mbps allows us to stream all the HD Netflix we want, again, with NO data caps. That was the biggest problem I had with Cable One. Oh sure! Cable One offers'Blazing Fast" internet speed, but with cumbersome data caps. In my opinion, fast internet is all but useless if one has to constantly concern themselves with whether or not they are reaching they're data cap for that month.
We did have a day outage of service due to infrastructure upgrades/maintenance. It is a new fiber-optic service being offered so I believe they are upgrading and expanding the new service which again has only been one day for the whole year I've been with CenturyLink.
All-in-all I'm happy with Centurylink internet, both the speed and what I pay.
Background:
- Prior to 4/19/17, I was using Cable One Internet. It cost $40 per month for 15Mbps and had a 50GB per month data cap.
- On 4/19/17, I switched to CentryLink DSL Internet. I got on a promotion. It cost $33.98 per month including internet recovery cost for 40Mbps and NO data caps. I purchased my own modem so no monthly modem lease.
- Today, 3/21/18, I called at month 11 of my promotional contract and did a bill review. I was able to keep my existing speed, again, with no data caps and got on CenturyLink's Price-for-Life plan for $40 per month including internet recovery cost. I couldn't be happier with this; a good speed at a good price.
My experience with CenturyLink:
With the start of my promotion. I had to watch my billing like a hawk. They had charged me shipping cost to ship the modem they require new subscribers to get with the set up of new service. My promotion included free shipping on the modem. This took a few calls to get cleared up. Next, I returned the CenturyLink provided modem with their provided UPS return label. After confirming they did receive the modem, it took many call backs to get the $9.99 modem lease fee removed from my bill and charges credited back to my account. Their customer care representatives are courteous and good to deal with for the most part but some of them as it would seem don't know what they are doing. I have a list of call dates with confirmation numbers I kept as I dealt with billing discrepancies.
So aside from the initial promotional and billing hiccups with CenturyLink, the actual internet service has been great. 40Mbps allows us to stream all the HD Netflix we want, again, with NO data caps. That was the biggest problem I had with Cable One. Oh sure! Cable One offers'Blazing Fast" internet speed, but with cumbersome data caps. In my opinion, fast internet is all but useless if one has to constantly concern themselves with whether or not they are reaching they're data cap for that month.
We did have a day outage of service due to infrastructure upgrades/maintenance. It is a new fiber-optic service being offered so I believe they are upgrading and expanding the new service which again has only been one day for the whole year I've been with CenturyLink.
All-in-all I'm happy with Centurylink internet, both the speed and what I pay.