Sorry dont have the time to read through this right now but I see the words "fault" "equipment" ect.
When you sign up for a service, it's expected you will get the service you signed up for at an agreed price. Is that wrong?
If you dont get the service at the agreed price, then call the company and ask for an explanation. Does that sound unreasonable to you?
In my experience many times ISP can not provide an explanation or I see posts in here with questions.
So why not call the ISP and get that explanation or investigation as too why you are not getting the speed. Wasnt that the question posted by
@Soft Cars or did I miss some posts someplace and he knew why he wasnt getting the speed?
Does any of this sound unreasonable to you?
The other part is MANY times people do not get an explanation or uniformed ISP
contractors showing up at your house unable to correct an issue, sometimes they say its your fault and you know its not. (It happened to me with these subcontractors) People then accept what it is, well, people do not have to accept anything, get the ISP to your house and explain it if you are unhappy. Sadly sometimes a customer of an ISP ends up in an endless loop of tech support.
I give them two chances and then file a complaint, once you file, its AMAZING how quickly high end management get in touch with you, I mean AMAZING, even if you dont pick up, they leave messages and if you dont call back, they will call you.
My issue was wiring and obsolete filters in the community, notably to my house that wasnt removed. Took two visits from the company, still didnt figure it out, blamed me, I knew it wasnt. Filed a compliant, oh my, what do you know? They didnt even have to come into my house, it was a street level problem, took them two days to figure out.
Service people are on a schedule, get in and out of a house, they will tell you whatever they make up if they cant figure out something.
File a complaint takes care of it. If you sign up for a service and do not get what you signed up for, sorry, but dont settle until someone can prove why, since they sold you on that service make them deliver it or tell you how to get it, since they took your money and hooked you up.
Maybe Im missing something here but I dont agree with anyone signing up for a service and not getting what they paid for or they should not have taken your money and explained why first. It's not up to the user to determine why he is not getting the service he pays for. That is the ISP job, they are the experts and they are taking the customers money. If you are unhappy, file a complaint, there is no frustration in doing so.
I feel your responses are coming from a knowledge of technology. The average person is clueless and there is no need for them to trouble shoot when paying a company for a service.