Coincidentally, I was flying in that airspace yesterday as a law enforcement flight, so this is very different than airline ops. When I'm flying one of these missions, ATC gets zero warning--bad guys have no firm schedules it seems, so we tend to pop up wherever, whenever. Anyway, yesterday was a good VFR day in NYC and from my perspective, everything ran great. We were there for about three hours and talked to half a dozen different controllers as we flew through different control sectors. The controllers were awesome!
In airspace as dense as NYC, I almost feel bad making my initial callup--I envision a frazzled controller doing a palm-slap to his / her forehead when they hear our callsign! Anyway, all I got yesterday was complete professionalism from all of the controllers I interacted with, and they were extremely busy the entire time our mission lasted. Our mission objectives changed a few times, requiring altitude, direction and location changes, often-times abruptly--ATC didn't miss a beat.
I'm not saying airlines don't have difficulties there. . . . this is more about giving kudos to the controllers there who are working a challenging, high-repsonsibility job while short-staffed and still maintain their professionalism. I sincerely hope the staffing issues get sorted out soon.