Try uninstalling Magicjack then re-install it,worth a shot.
I use it myself.
I use it myself.
Magic Jack Connection lost and they can't help me
- Thread starter DragRace
- Start date
- Status
My MJ connection can't be maintained for more than 2 minutes.
Even the MJ Chat connection can't be maintained.
Before I cancel the service, any advice?
Even the MJ Chat connection can't be maintained.
Before I cancel the service, any advice?
Would assume sufficient bandwidth and a router with QoS is required similar to my Skype home phone. What bandwidth do you have (up/down mb)and what type of router do you use?
Originally Posted By: fxrider
thats why they call it majik jack
magiclly disapears
Not true. I've been using MagicJack for about 4 years, and I haven't a single problem with it.
thats why they call it majik jack
Not true. I've been using MagicJack for about 4 years, and I haven't a single problem with it.
Its Voice Over IP so it needs about 1mb up/outbound dedicated "clean" bandwidth. Get that, should be fine. Main problem I've seen with VOIP is congestion/poor router QoS.
Originally Posted By: CATERHAM
My MJ connection can't be maintained for more than 2 minutes.
Even the MJ Chat connection can't be maintained.
Before I cancel the service, any advice?
What kind of service provider do you have DSL? Cable modem? What speed?
What is your router that's connected to your DSL or Cable modem?
My MJ connection can't be maintained for more than 2 minutes.
Even the MJ Chat connection can't be maintained.
Before I cancel the service, any advice?
What kind of service provider do you have DSL? Cable modem? What speed?
What is your router that's connected to your DSL or Cable modem?
Hi guys,
What I've done is eliminated the Linksys router and connected the cable to it's RCA modem then directly to my computer.
It's made no difference. MJ will start-up normally and I will get a phone connection for about a minute then it disconnects with a pop up saying "MJ has encountered a problem and needs to close".
I'm at a lose what to try next.
I think I will take the MJ device and try on my neighbours computer.
What I've done is eliminated the Linksys router and connected the cable to it's RCA modem then directly to my computer.
It's made no difference. MJ will start-up normally and I will get a phone connection for about a minute then it disconnects with a pop up saying "MJ has encountered a problem and needs to close".
I'm at a lose what to try next.
I think I will take the MJ device and try on my neighbours computer.
What's the magic jack plugged into computer wise? Hardware and software? Doesn't sound like a internet issue but possibly a software/driver problem.
I just got back from trying it in my neighbours computer (plugs into the USB port) and the MJ device works fine. So the problem is my computer (Toshiba laptop) and/or my internet connection.
OVERKILL
$100 Site Donor 2021
If the software is crashing, my money is on your computer.
What OS?
What OS?
Yes it appears to be my computer.
I may know something about motor oil but computers aren't my thing. The problem is that MJ service sucks.
I may know something about motor oil but computers aren't my thing. The problem is that MJ service sucks.
OVERKILL
$100 Site Donor 2021
What operating system are you running?
If you want, we can do some remote support and I'll take a look at it for you.
If you want, we can do some remote support and I'll take a look at it for you.
Windows XP Home.
Yes I'm OK with some remote support if you have the time?
Yes I'm OK with some remote support if you have the time?
Do you use it "a lot"? I know when my dad had the service, after he activated it, we were reading through the "terms" - and somewhere in their they basically say they can throttle/block/disable your calls as they see fit, i.e.: if they think you're using "too much" data, or using the service "excessively" - though back 2 years ago when he used it, we talked for about 2 hours before we got disconnected.....then I just called him back 
Edit: 6 hours later, seen theres more posts Soo....it is the MJ "software" that is crashing......that's one of the things I disliked about the service....being locked in to their PoS (QoS....? Get it? loL) software......looks like something I could have coded back in my middle school VisualBasic class
Edit: 6 hours later, seen theres more posts
Soo....it is the MJ "software" that is crashing......that's one of the things I disliked about the service....being locked in to their PoS (QoS....? Get it? loL) software......looks like something I could have coded back in my middle school VisualBasic class
Last edited:
Now I don't use it a lot.
As I mentioned I tried the devise on my neighbours computer and it works fine. So the problem is likely my computer and I'm too computer iliterate to figure it out.
As I mentioned I tried the devise on my neighbours computer and it works fine. So the problem is likely my computer and I'm too computer iliterate to figure it out.
OVERKILL
$100 Site Donor 2021
Caterham:
Send me a PM regarding when you are available.
-Chris
Send me a PM regarding when you are available.
-Chris
Many thanks to OVERKILL who solved my computer problem in about 3 minutes. My toolbar had lots of TP stuff he got rid of.
- Status
