There are always more to the details than what gets posted on here after "buyers remorse" sets in. What a train wreck of a thread!
Interesting, what details do you feel are missing? I laid it all out. Vehicle is older but not a rust bucket. Had a 1/4 tank of fuel. I had previously pulled all 6 fuel tank strap bolts and put antiseize on them.
But in the end they fixed it, and the repair is holding up so far. (Hopefully no evap codes! Not sure the monitor has run yet) Could have been worse, however I still feel the labor was a bit excessive. My choice was to pay it, or have it towed to another shop which may have been just as high on price or worse, or have it towed back to my house and fixed it myself.
I told them I was suprised that the labor hours were so high, but again what can you do.
Yes the dealer was cheaper as far as labor goes to R&R the tank, well actually the dealer labor rate is higher, it's just they charge book time, not double. Would the dealer have repaired the line? Probably not. What would the cost of a whole new line have been? I have no idea.
I approved all the charges before they did the work, he said they were going to do an inspection on the vehicle and I said ok. I assumed the inspection was "free".
I probably won't go back there, when I had the van towed there, I was actually thinking of bringing my other vehicle in for some repair, at this point I will just do it myself or bring it to the dealer.
Part of my expectations of having the repair done comes from the fact the dealer I use when I have had recalls, some maintenance on a lease vehicle and a timing belt job done at actually seems to be a good dealer.
I go to this dealer because thier sales department was excellent, thier parts department has been excellent and it turns out thier service department is excellent as well.
There are 3 or 4 dealers closer than this one, at least one of those is a "stealership"