Had a weird problem with the Accord Hybrid this morning.
I went out to drive the car to work and was greeted with a cascading series of failure indications on the dashboard display, things like EPB unuseable, ABS inoperative, TSC inoperative, service brakes not fully functional, things like that. With the car powered up, the EPS was not operating either. It was also not possible to select either drive or reverse, so the car was basically bricked.
Called the office and told them I wouldn't be in and called for a wrecker. Had car taken to the dealer from which we purchased it, Joe Morgan Honda (yes, that Joe Morgan) which is only about six miles up the road from our house. The service advisor with whom I was paired seemed a little ditzy, but it turns out I was wrong about her. Anyway, she called after a couple of hours and told me that the tech had found the 12V battery to be weak and she asked for my approval to replace it for $200.00. Considering that I'd have paid at least half that much for a battery I told her they should go ahead and do it. She called me again around 4:00 pm telling me that with the new battery all was well, as I thought might prove to be the case after learning that the original was weak.
I had also asked them to diagnose the now very weak AC, since Honda has extended warranty coverage for leaky condensers. They did this and told me that the AC repairs would be fully covered and they'd be done with the car tomorrow.
This whole episode demonstrated to me that at least some dealer service departments really are honest and competent and that something as simple as a weak 12V battery could have a disabling impact on the car.
Car was assembled May 2018, so the battery was old enough to be ready for replacement. I thought there was supposed to be some indication of a declining 12V battery in the dash display, just as there is for the fob battery, but if there is I never saw it.
I went out to drive the car to work and was greeted with a cascading series of failure indications on the dashboard display, things like EPB unuseable, ABS inoperative, TSC inoperative, service brakes not fully functional, things like that. With the car powered up, the EPS was not operating either. It was also not possible to select either drive or reverse, so the car was basically bricked.
Called the office and told them I wouldn't be in and called for a wrecker. Had car taken to the dealer from which we purchased it, Joe Morgan Honda (yes, that Joe Morgan) which is only about six miles up the road from our house. The service advisor with whom I was paired seemed a little ditzy, but it turns out I was wrong about her. Anyway, she called after a couple of hours and told me that the tech had found the 12V battery to be weak and she asked for my approval to replace it for $200.00. Considering that I'd have paid at least half that much for a battery I told her they should go ahead and do it. She called me again around 4:00 pm telling me that with the new battery all was well, as I thought might prove to be the case after learning that the original was weak.
I had also asked them to diagnose the now very weak AC, since Honda has extended warranty coverage for leaky condensers. They did this and told me that the AC repairs would be fully covered and they'd be done with the car tomorrow.
This whole episode demonstrated to me that at least some dealer service departments really are honest and competent and that something as simple as a weak 12V battery could have a disabling impact on the car.
Car was assembled May 2018, so the battery was old enough to be ready for replacement. I thought there was supposed to be some indication of a declining 12V battery in the dash display, just as there is for the fob battery, but if there is I never saw it.
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