Do you think warranty will be voided if...

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You can stick your head in the sand and/or you can mock Amsoil, I don't really care - but to start an argument with "manufacturers give consumers warranties" is at best an ignorant statement, and false, shaky logic footing.

You pay for every part of that warranty in the long run. Sometimes manufacturers eat most or part of their warranty reserve (if they have one), but over time customers pay for warranties.
 
Yea and..........Consumers have guidelines to follow to be warranty compliant don't they? If I strap a 12,000 trailer to the back of a Civic and blow the transmission should they replace it under warranty? If I change my oils half as much as they recommend should they fix my engine if I have an oil related problem?
 
Originally Posted By: demarpaint
Yea and..........Consumers have guidelines to follow to be warranty compliant don't they? If I strap a 12,000 trailer to the back of a Civic and blow the transmission should they replace it under warranty?


Of course, race mods come to mind. But even those won't "void the entire warranty".
 
Originally Posted By: Pablo
Originally Posted By: demarpaint
Yea and..........Consumers have guidelines to follow to be warranty compliant don't they? If I strap a 12,000 trailer to the back of a Civic and blow the transmission should they replace it under warranty?


Of course, race mods come to mind. But even those won't "void the entire warranty".


No but void the part of the warranty that you need.
 
Quote:
Why hassle it? The customer will most likely have to pay for a lawyer to get the law to side for him. Wouldn't it just be easier to follow the mfg recommendations during the warranty period? They can even use OE or XL for that if they're hooked on Amsoil.



I have no dog in this fight but that sounds pretty logical Frank.
 
Originally Posted By: Trav
Quote:
Why hassle it? The customer will most likely have to pay for a lawyer to get the law to side for him. Wouldn't it just be easier to follow the mfg recommendations during the warranty period? They can even use OE or XL for that if they're hooked on Amsoil.



I have no dog in this fight but that sounds pretty logical Frank.


Thanks, I wasn't taking a shot at Amsoil, I even suggested which products to use. They won't void the entire warranty only the part that covers the transmission in my example. I'm sure they'd the radio if that wasn't working after the tow.
 
I'm a little surprised that no one has mentioned this yet. But coming back to the original hypothetical posting:

If I had gone through the process of selecting an extended service oil (not mentioning any specific brands) and determining the maximum possible OCI based on statistical trending through UOA and was periodically monitoring the condition of the oil; the whole point of doing that extra work is to make sure these decisions don't cause my engine to explode. So I am certain that if the right effort goes in the chances of me having an issue is almost zero.

However, in the rare case that there is an internal engine failure I would be running the risk of not getting that work done under warranty. First the manufacturer would have to prove that the failure was lubricant related. If it was there is a good chance that I would be out of luck.

I also wonder how many drivers (likely not BITOG members) operate under what would be defined as severe service in the OM and maintain under light duty service. I'd bet more people do that then not. I wonder what the warranty status would be if those people had engine failures. Would they be denied the same as someone who has done the analysis and put the effort in?
 
Doesn't matter how long the oil is good for. Dealer wants to see records of oil changes at specified intervals as listed in your manual or they can deny your claim should the engine fail. It's you against them, and I bet them has much more firepower.
 
Note that not all owner's manuals specify keeping or providing any receipts. Mine make no mention of it.
 
Originally Posted By: 47HO

Note that not all owner's manuals specify keeping or providing any receipts. Mine make no mention of it.


No owners manual states to do it( that I have seen )but if you are going to do your own maintenance or have it done somewhere other than a dealer you better keep your receipts. If a problem arises that is tied into maintenance that is the 1st thing that will be checked( i.e. have you done the proper maintenance ). If you can't show you did the maintenance on time and with the correct parts/fluids best of luck getting your repair covered.
 
Originally Posted By: Pablo
You can stick your head in the sand and/or you can mock Amsoil, I don't really care - but to start an argument with "manufacturers give consumers warranties" is at best an ignorant statement, and false, shaky logic footing.

You pay for every part of that warranty in the long run. Sometimes manufacturers eat most or part of their warranty reserve (if they have one), but over time customers pay for warranties.


I should know better than to jump into this discussion but here goes anyway...
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Amsoil and their dealers on sites like this love to tell us the car mfg can not require this and can not require that and to listen to Amsoil about what you can do. One of the biggest falsehoods they love to put out there is that extending the OCI beyond what the new car mfg sets for limits will not put your new car warranty at risk( I disagree completely and notice I said put at RISK not void ). They try and use the Magnuson-Moss act to prove their stance but have twisted it like so many other aftermarket companies have to suit their agenda.

The MMA was never intended to let you do whatever you want. Amsoil constantly says the car mfg must prove such and such to void warranty. Not true if you use the wrong parts, fluids, don't perform maintenance on time, etc... That takes needing to prove anything away. The MMA was intended to allow customers some freedom of choice as far as brands and where the work is done or even to do it yourself and still keep the warranty. It also allows some mild modification without risking the entire warranty. It does not allow you to disregard what the car mfg says to do/not do however. The car mfg actually has a right to set some conditions on the customer to preserve their warranty. OCI length is one of those rights they have.

I have always found it highly amusing the way Amsoil and their followers say it is ok to disregard what the car mfg says about maintenance( i.e. oil changes )but their own warranty requires the customer to follow very strict guidelines for it to cover them should a problem arise. They set mileage limits just as the car mfg does. The car mfg apparantly has no right to set conditions for warranty coverage but it is ok for Amsoil to do it.
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In furtherence of my views( and Franks and others )take note of how almost every other oil mfg you can name says to follow the car mfg's requirements while under warranty. Even companies like Mobil 1 and Royal Purple with extended drain capable oils. They flat out tell you follow the owner's manual for OCI length until warranty is out! If you could ignore the car mfg's requirements as Amsoil claims these other oil companies would be saying to run their oil to the max and that it won't cause issues with a new car warranty. They know better though.

This is not a shot at the quality of products from Amsoil either. Very good stuff. Just commenting on the warranty issue. For me there is no way I disregard very clear requirements in my owner's manual and extend beyond the max time and/or mileage the car mfg, that is providing my warranty, allows me. Yes, I bought the warranty when I bought the car BUT there are conditions and requirements I have to comply with to preserve it and use it if needed.

I have been on both sides of the warranty counter( customer and dealership service )and I know what happens when you don't follow the owner's manual info. We have seen multiple people on this very site post of problems and having to provide proof proper maintenance was done to get the work covered by warranty( most recently that Toyota 4Runner about 8-12 months back ). I personally will follow the owner's manual provided to me with my car that clearly spells out my obligations to preserve my warranty vs listening to some aftermarket company with no stake in that warranty.

If Amsoil is a person's preferred oil then by all means use it( again very good stuff )but to me OE and XL are the only options that make sense until warranty is expired. After that knock yourself out.
 
Originally Posted By: NHHEMI
Originally Posted By: Pablo
......but to start an argument with "manufacturers give consumers warranties" is at best an ignorant statement, and false, shaky logic footing.

You pay for every part of that warranty in the long run. Sometimes manufacturers eat most or part of their warranty reserve (if they have one), but over time customers pay for warranties.


I should know better than to jump into this discussion but here goes anyway...
crackmeup2.gif


Amsoil and their dealers on sites like this love to tell us the car mfg can not require this and can not require that and to listen to Amsoil about what you can do. One of the biggest falsehoods they love to put out there is that extending the OCI beyond what the new car mfg sets for limits will not put your new car warranty at risk( I disagree completely and notice I said put at RISK not void ). They try and use the Magnuson-Moss act to prove their stance but have twisted it like so many other aftermarket companies have to suit their agenda.


You kinda missed my point. Guy wrote something that wasn't true....plus now you bring the MMA. Where did I bring that up? I didn't.

The bottom line is you will not void your warranty by going beyond the recommend OCI. I do agree it will be a huge hassle if the engine has a warranty issue and of course the weasily dealers will try ANYTHING - including lies and violating rights, and their own warranties to get out of coverage. So I too think the best thing is just don't get crazy with the OCI. Even with my known sludger 2006 Odyssey I've done 2-3X OLM's and the engine is spotless - but if you worry just choose OE or XL.

Am I advising someone to go 25K out of the chute with a new car? No.

What no one has mentioned - and I know the big doubters here don't/won't believe it - but if such a thing happens please contact Amsoil immediately. They are a standup company and will back you. 12+ years of experience has shown me this.
 
Originally Posted By: NHHEMI
The MMA was never intended to let you do whatever you want. Amsoil constantly says the car mfg must prove such and such to void warranty. Not true if you use the wrong parts, fluids, don't perform maintenance on time, etc....


I think that commonly gets forgotten. Regardless of what an automaker is required to prove to deny a warranty claim, we cannot forget that a big automaker has a lot more resources and time to play with. If I do something outside of the recommendations in the manual, the worst that is going to happen to the automaker, if they lose, is that they have to pay their lawyer, fix the vehicle, and maybe pay my legal fees plus a bit extra. Even in that scenario, I would be without a vehicle for a period of time, all the while it is depreciating.

I highly doubt that Oil Brand X and Automaker Y would be tripping over each other to see who could more quickly pay out a warranty claim for a wrecked engine under extended OCIs.

A guy blows a stop sign and runs into you, you are in the clear from a liability standpoint. That does not do you much good if you are killed in the process.
wink.gif
 
Originally Posted By: Garak
Originally Posted By: NHHEMI
The MMA was never intended to let you do whatever you want. Amsoil constantly says the car mfg must prove such and such to void warranty. Not true if you use the wrong parts, fluids, don't perform maintenance on time, etc....


I think that commonly gets forgotten. Regardless of what an automaker is required to prove to deny a warranty claim, we cannot forget that a big automaker has a lot more resources and time to play with. If I do something outside of the recommendations in the manual, the worst that is going to happen to the automaker, if they lose, is that they have to pay their lawyer, fix the vehicle, and maybe pay my legal fees plus a bit extra. Even in that scenario, I would be without a vehicle for a period of time, all the while it is depreciating.

I highly doubt that Oil Brand X and Automaker Y would be tripping over each other to see who could more quickly pay out a warranty claim for a wrecked engine under extended OCIs.

A guy blows a stop sign and runs into you, you are in the clear from a liability standpoint. That does not do you much good if you are killed in the process.
wink.gif



+1 People tend to oversimplify things, and think this is cut and dry. That the small guy always wins against the big bad car maker, or the oil company has your back, or maybe the guy who told you doubling the OCI would be fine with his oil, maybe he'll pay. Not always so. Also keep in mind its your car sitting while you are unable to drive it while things get sorted out. Also not all cases go for the small guy. If the automaker can prove that the owner of the car went double the recommended OCI the person hearing the case might just say: WHAT, DOUBLE THE RECOMMENDED INTERVAL! What did you expect to happen? Then send that person packing with his tail between his legs, and footing the repair bill out of his own pocket. Anyone who thinks that can't or won't "ever" happen is totally clueless. Why chance it?
 
Originally Posted By: Pablo
What no one has mentioned - and I know the big doubters here don't/won't believe it - but if such a thing happens please contact Amsoil immediately. They are a standup company and will back you. 12+ years of experience has shown me this.


I believe it. I know someone who did exactly this. And Amsoil did back him up on it.

But I still say you can only disregard a new car warranty if you can afford to pay for the consequences. OCI's are one of many things you will be reasonably expected to prove if things go sour.
 
Originally Posted By: Pablo


What no one has mentioned - and I know the big doubters here don't/won't believe it - but if such a thing happens please contact Amsoil immediately. They are a standup company and will back you. 12+ years of experience has shown me this.


I could have sworn you've said over the years oil related engine failures are rare, and you never saw one with Amsoil. So just how are they backing people up in this instance?

As far as the car makers weaseling out sure I agree 100%. I bet the oil companies including Amsoil, XOM, Pennzoil, Castrol, etc. will try pointing fingers of blame to get off the hook too.

Again I say when under warranty follow the OM recommended intervals, and use an oil they approve. Once again if you're hooked on Amsoil use OE or XL and follow the mfg OCI.
 
Originally Posted By: demarpaint


I could have sworn you've said over the years oil related engine failures are rare, and you never saw one with Amsoil. So just how are they backing people up in this instance?



I've never seen a failure with Amsoil oils. I've read a couple cases about Toyota sludge engines where the dealer tried to blame the oil. Amsoil lawyers contacted the dealers - dealers/Toyota did and paid the warranty work. Early on in the Toyota sludge saga Amsoil actually replaced one engine, but they didn't have to.

The only time I have been near or heard anything was filter related. Wix made one or two messed up filters for Amsoil - somehow certain engines (Suzuki?) would ingest the ADBV (not sure if they were too thin or what). Also we have read (I never saw one) about a guy getting an engine from Amsoil because his EaO filter clogged up prematurely. You predicted this would be a huge issue for Amsoil. Turned out, not so much.

Amsoil stands ready to back people up. They want to know if dealers are pulling stunts.
 
I remember the filter fiasco, in all fairness Amsoil didn't make the filter. They probably collected from the company who did make the filter.
 
Originally Posted By: demarpaint
I remember the filter fiasco, in all fairness Amsoil didn't make the filter. They probably collected from the company who did make the filter.


Never heard anything about that. I do wonder if they tried with Wix.
 
Originally Posted By: Pablo
Originally Posted By: demarpaint
I remember the filter fiasco, in all fairness Amsoil didn't make the filter. They probably collected from the company who did make the filter.


Never heard anything about that. I do wonder if they tried with Wix.


That's business 101. If you sub work out to another vendor and the product is a defect, you pay out, and then you collect from the vendor [hopefully, or the business relationship will probably end]. If it were your specs that were to blame, we're in areas of gray, and OT.
 
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