Do dealers automatically do updates when

[WhyMe]

Vehicles are brought in for oil change? I intend to take my kids 2019 Tucson to the dealer for oil changes till it's out of warranty .

So when you bring it into the dealer for oil change , do they plug in the computer and update the software if needed? Or is it just a inspect and oil change and nothing else.

 

[Jimzz]

Nope, not unless they are being paid. Software updates, outside warranty work, are not free.

My Q50 is still rocking the factory software as the dealer wanted about $200 to update it.

 

[JeffKeryk]

Doubt it.
Just get a Tesla Model 3 and you will be good to go....

 

[user52165]

They do it if there is a TSB, or service campaign, or whatever they call it, for something.

 

[SatinSilver]

You have to at least mention it otherwise they want to get the car out of there as quick as possible. And on to the next one.

 

[Quattro Pete]

Originally Posted by user52165
They do it if there is a TSB, or service campaign, or whatever they call it, for something.

+1

 

[BMWTurboDzl]

Originally Posted by WhyMe
Vehicles are brought in for oil change? I intend to take my kids 2019 Tucson to the dealer for oil changes till it's out of warranty .

So when you bring it into the dealer for oil change , do they plug in the computer and update the software if needed? Or is it just a inspect and oil change and nothing else.


Not unless there's something warranty/safety related (TSB's etc).. Updates can take a couple of hours (depends on the bus system, modules, etc).

 

[Audios]

No way, especially on european cars. The only time we got paid for that was if there was a relevant tsb and customer complaint, a lot of times it was transmission jerkiness or hesitation etc, and they would allow us to flash just that tcm. We did a 2012 535xi this week and it was about 8 hours to program the modules since they were 5 levels out, and you cant just do one now. Said last update was 2014, so probably done once for some sort of complaint and that was it.

 

[ragtoplvr]

If the mfg will reimburse them for the update as a safety, program or recall update you get one. Occasionally a update makes a car worse and emissions updates are always risky. So if it runs good do not update. Ever have a windows update fail? I have. This is why I DO NOT use the dealer for oil changes. If something crops up then I will under warranty take it in. Recalls only have a 90 day warranty, if something crops up after 6 months from an update then you may have to pay to fix it..

Rod

 

[mk378]

They would only automatically check the VIN for a recall, if clear it goes direct to the oil change bay with a mechanic who doesn't do much other than change oil and other things on the basic service list.

 

[atikovi]

They input the vin when you bring it in and will see if any updates available. If a recall, yes. If not a recall but under warranty. Most likely. If out of warranty, probably not.

 

[nthach]

Nope. Toyota might be an exception, as TIS Techstream does a "health check" of the car which also involves checking for new PCM/ECU updates but I doubt a dealer will apply them.

It might be the case with dealer-level diagnostics but not always that force a quick scan upon connection before entering into the diagnostics portion.

 

[cb_13]

Originally Posted by mk378
They would only automatically check the VIN for a recall, if clear it goes direct to the oil change bay with a mechanic who doesn't do much other than change oil and other things on the basic service list.

^^^This is exactly what we do at the dealership I'm at.

 

[Vern_in_IL]

Originally Posted by WhyMe
Vehicles are brought in for oil change? I intend to take my kids 2019 Tucson to the dealer for oil changes till it's out of warranty .

So when you bring it into the dealer for oil change , do they plug in the computer and update the software if needed? Or is it just a inspect and oil change and nothing else.


YES THEY DO! "when needed" = TSB/campaign based on VIN.

At a Nissan dealer they do this. They also do their "28 point inspection" and try to up-sale you. However, they did miss my engine accessory belt, I did let it go 20k over the recommended change mileage, cracks in ribs, and nobody said anything. Then there is the $50 tire rotations, so stay on your toes.

 

[Mad_Hatter]

Originally Posted by Vern_in_IL

YES THEY DO! "when needed" = TSB/campaign based on VIN.

Could be just my personal experience but I've never had a dealership just randomly bring up a TSB, unless I was in there for a problem (possibly) related to that TSB.

Campaigns are different... I've actually gotten post card or letter in the mail asking me to contact the dealership

 

[mclasser]

When I occasionally took my Pilot in for dealer oil changes under warranty, I'd ask them to check for any software updates. When they'd give me back my keys saying I was all set, I asked about the updates. They'd pause and say ""Oh, there weren't any." So, I'm pretty sure they never checked.

 

[Eddie]

My understanding is that IF you are having an issue with your vehicle/engine and you mention it to the dealer then, IF a TSB is available for that particular problem then they will do an update at no cost either in or out of warranty. TSB will only be addressed if you are having the problem. That was a terrible run on sentence but, I'm too tired to correct it. Ed

 

[RayCJ]

If it ain't broke, don't fix it. Of course, a lot folks have modified that as: If it ain't broke, fix it 'til it is.

I got pretty hot when Microsoft gratuitously upgraded me to Windows 10 (remember that fiasco?). If the firmware in my car was working fine & dandy and if there were no critical TSBs, I would expect my dealer to keep his mitts off my ECU and BCM.


Ray

 

[Mad_Hatter]

Originally Posted by Eddie
My understanding is that IF you are having an issue with your vehicle/engine and you mention it to the dealer then, IF a TSB is available for that particular problem then they will do an update at no cost either in or out of warranty. TSB will only be addressed if you are having the problem. That was a terrible run on sentence but, I'm too tired to correct it. Ed

That's been my personal experience the couple times I've had to take in a car and there was a TSB. Conversely, early on with my current ride there was a campaign for (potentially) faulty EVAP canister. They reached out to me, i brought it in, they inspected it and determined no repair was needed. To this date no issues with the EVAP system.

 

[mk378]

If they flashed an update and it changed the way the car worked in a way that the customer didn't like, they'd have a dis-satisfied customer coming back. And there would be no way to fix it, since downgrading isn't allowed. So they're not going to risk that.