Subject vehicle: 2006 Land Cruiser. Beautiful specimen: fully loaded, 125k miles, not a spec of rust (which is amazing here in the Midwest). Came in for a general inspection, no specific complaints.
Upon inspection, I found the reservoir for the hydraulic suspension at it's "MIN" level. After lifting, I found the RF and LR shocks leaking fluid, warranting replacement of all 4 shocks. Before I had my service writer bother to quote the job, I looked up the repair procedure. The first step called for draining the system of all it's fluid, replacing the defective shock(s), and refilling the system.
Given that, I declined the job and referred the customer to the dealer. I do believe that I COULD have performed the repair, however I didn't feel comfortable given my lack of knowledge and tendency to cover my behind when it comes to obscure repairs.
Should I have sucked it up, watched a YT tutorial, and tackled the job? Or was I smart to turn it down. I'm far from hurting for work, so lost income isn't a factor.
Upon inspection, I found the reservoir for the hydraulic suspension at it's "MIN" level. After lifting, I found the RF and LR shocks leaking fluid, warranting replacement of all 4 shocks. Before I had my service writer bother to quote the job, I looked up the repair procedure. The first step called for draining the system of all it's fluid, replacing the defective shock(s), and refilling the system.
Given that, I declined the job and referred the customer to the dealer. I do believe that I COULD have performed the repair, however I didn't feel comfortable given my lack of knowledge and tendency to cover my behind when it comes to obscure repairs.
Should I have sucked it up, watched a YT tutorial, and tackled the job? Or was I smart to turn it down. I'm far from hurting for work, so lost income isn't a factor.