Originally Posted By: 6starprez
When I bought my AAP Gold battery in early 2015, I was told the warranty was three years and that's it. I'll reach the three year mark in about six months. Therefore those two stores mentioned did nothing wrong.
Incorrect. When he bought his battery, it came with a 3 year free replacement period, followed by another two years of pro-rate. His prorate was still in effect and should be honored by the retailer. The fact that they changed their battery warranty AFTER he bought his battery is no matter. They need to abide by the terms of the original sale.
In the 60's and 70's you could buy a lifetime free replacement battery from JCPenney. Even though they no longer sell auto batteries, they were still honoring, and paying for, replacement auto batteries as of a few years ago for people that still owned the original cars that the battery was installed in. That's honoring your commitment.
Next time, I would have asked the manager of the store for his district managers name and phone number, and I would have called him right then and their from the store, had they refused to honor the prorate.
Good job by that local manager going above and beyond to help out your wife.
When I bought my AAP Gold battery in early 2015, I was told the warranty was three years and that's it. I'll reach the three year mark in about six months. Therefore those two stores mentioned did nothing wrong.
Incorrect. When he bought his battery, it came with a 3 year free replacement period, followed by another two years of pro-rate. His prorate was still in effect and should be honored by the retailer. The fact that they changed their battery warranty AFTER he bought his battery is no matter. They need to abide by the terms of the original sale.
In the 60's and 70's you could buy a lifetime free replacement battery from JCPenney. Even though they no longer sell auto batteries, they were still honoring, and paying for, replacement auto batteries as of a few years ago for people that still owned the original cars that the battery was installed in. That's honoring your commitment.
Next time, I would have asked the manager of the store for his district managers name and phone number, and I would have called him right then and their from the store, had they refused to honor the prorate.
Good job by that local manager going above and beyond to help out your wife.