2nd Kreen Cleaning -- 98 Camry V6 -- Results

[V8man]

Originally Posted By: badtlc
Notice that Pennzoil doesn't compare cleaning ability to oils like Maxlife. That should tell you a lot. Maxlife makes cleaning claims while Synpower does not but Pennzoil chooses to market against Synpower? Brilliant.


Pennzoil needs other oil's tested against them.

 

[FoxS]

Originally Posted By: Trav
What's the difference in the advertising that the oil company has and from an additive producer?
It comes to credibility, who do you trust? Some guy selling a home baked product of a one stall garage somewhere or a world wide multi billion dollar operation with testing facilities to test and prove their claims?

I'll take the later any day.



Good point. The big company has the resources to do proper testing.

But that's not the same as saying that every test / representation of test results, is fair, balanced and meaningful.

After all, that multi million advertising spend is about persuading the masses who expect a cleaner to clean, not informing the small number that want to be scientifically informed.

 

[Trav]

Originally Posted By: badtlc
Notice that Pennzoil doesn't compare cleaning ability to oils like Maxlife. That should tell you a lot.


Yes it tells me they are just aiming the resources at a real competitor. Valvoline/Ashland isn't even close, it would be money poorly spent.

 

[SteveSRT8]

Originally Posted By: badtlc
Notice that Pennzoil doesn't compare cleaning ability to oils like Maxlife. That should tell you a lot. Maxlife makes cleaning claims while Synpower does not but Pennzoil chooses to market against Synpower? Brilliant.


Tis.

By choosing their adversary carefully they can maximize their 'horse' and minimize the opponent. Common ad ploy and remarkably effective in most cases.

What has been swept under the rug by all this glad handing is that ARX does not appear to guarantee their product. Artem had no issue with his Kreen refund. This is a primary reason for myself and others being unhappy with ARX.

 

[Trajan]

Originally Posted By: V8man
Originally Posted By: badtlc
Notice that Pennzoil doesn't compare cleaning ability to oils like Maxlife. That should tell you a lot. Maxlife makes cleaning claims while Synpower does not but Pennzoil chooses to market against Synpower? Brilliant.


Pennzoil needs other oil's tested against them.


Why?

 

[Trav]

Originally Posted By: SteveSRT8
What has been swept under the rug by all this glad handing is that ARX does not appear to guarantee their product. Artem had no issue with his Kreen refund. This is a primary reason for myself and others being unhappy with ARX.


I am glad you brought that up. This is what they say now..
Originally Posted By: ARX
Than we have the tearful post about how rude i was and did not help this troll and he bought and used 4 bottles of Auto-Rx than felt i should give him a refund after he used all 4 bottles and had no product to return.

This is exactly why i took down the guarantee this was a lot of the type of "Refund Requests" we get They have used all the product they bought have nothing to send back and we should except there word and give them a refund


Now i ask you how can you return something that is in the sump? Strain it out? They say you need more than 1 application and 2 bottles are needed for one of their procedures so the guy used the product.
This is absolute lunacy.

This is what is being said about some BITOG members including myself by the owner of ARX.
Then comes here through the back door and pumps the product. I can only wonder who the "real mechanic" is doing the testing?
The few "real mechanics" here don't seem to be doing anything.

http://auto-rx.activeboard.com/t53181268/scams-trolls-fraud/

Mods if any part of this post is out of bound my apologies and please edit it.

 

[V8man]

Originally Posted By: Trajan
Originally Posted By: V8man
Originally Posted By: badtlc
Notice that Pennzoil doesn't compare cleaning ability to oils like Maxlife. That should tell you a lot. Maxlife makes cleaning claims while Synpower does not but Pennzoil chooses to market against Synpower? Brilliant.


Pennzoil needs other oil's tested against them.


Why?


I was just going along with what badtlc said.

 

[SteveSRT8]

Trav, it is interesting to note that Kano Labs gave Artem no grief on his refund. I believe all he did was notify them by phone that he was dissatisfied. Do you know if he had to return empty cans or jump through some other kind of hoops?

Basic Character 101, honor your guarantee. The funny thing is now they simply don't...

All the gorilla marketers will have to check in with the mothership for new tactics now.

 

[Trav]

Well he sure didn't need to strain it out of the oil because he used it that's for sure.

He said the refunded his money and said nothing about returning tin cans or anything else.

 

[demarpaint]

Advertising is just that, its advertising, it is used to highlight strong points, and exploit weakness in other companies. As always advertising has to be taken with a grain of salt. For anyone who takes advertising claims as Gospel I have a bridge I'd like to sell you.

 

[SteveSRT8]

Originally Posted By: Trav
Well he sure didn't need to strain it out of the oil because he used it that's for sure.

He said the refunded his money and said nothing about returning tin cans or anything else.


His attitude towards clients is appalling, that should be enough to dissuade people from doing business with him. I have little doubt his 'mechanic' will proclaim ARX + to be the second coming!

 

[Mystic]

Well, for one thing I think Frank Miller at Auto-RX would benefit from a spellchecker. A professional business website needs to look professional.

For another thing I am putting all of the people who seem to be promoting Auto-RX here on Ignore. I really don't need to read what they have to say. And Auto-RX is not a sponsor of this website. I believe that people are not supposed to be promoting products here that are not sponsors.

And I will be using Mobil 1 or Pennzoil Ultra to clean my engine and keep my engine clean. I think I will be miles ahead.

 

[Trav]

Originally Posted By: SteveSRT8
I have little doubt his 'mechanic' will proclaim ARX + to be the second coming!

That's a given. Naturally JMHO

 

[FoxS]

I sympathize with anyone who wasn't able to get a money back guarantee honored on a genuine claim.

Anyone offering a money back guarantee for a product that may or may not work needs to be clear about that policy from the beginning rather than make it up as the claims come in. If they did not qualify when the guarantee applies, they need to take the hit for their mistake, not the customer.

It's probably better that the guarantee is altogether gone.

I would say that on this topic, I give the retailer 2 chances and then I claim through my credit card company. I spend a lot on credit cards so I've been very successful at refunds on even larger transactions (about the sum Trav says he's lost)

 

[Artem]

Originally Posted By: SteveSRT8
Trav, it is interesting to note that Kano Labs gave Artem no grief on his refund. I believe all he did was notify them by phone that he was dissatisfied. Do you know if he had to return empty cans or jump through some other kind of hoops?

Basic Character 101, honor your guarantee. The funny thing is now they simply don't...

All the gorilla marketers will have to check in with the mothership for new tactics now.


I contacted Kano Labs via email and simply said that I used their product as described on the back of the can (added a pint every 1,000 miles) and didn't see any cleaning results. I was then contacted via email and a refund was issued. I recycled the empty cans and no jumping of any kind of hoops was needed.

I dislike their product as it didn't do anything for me but am happy at the end of the day by their customer service.

 

[Mystic]

People may eventually forgive that a product did not work, but they will always remember the customer service (or lack of it). And often if there is poor customer service that is an indication of the lack of quality of the company and the products they sell.

 

[FoxS]

The other point I have reading some of the comments above is that those who have had bad experiences with ARX should not characterize others who have had good experiences as ARX promoters.

True, there appears to have been some coordination by ARX to make posts here but you cannot go around making blanket statements about any member who shares a good experience with the product. On my part, I haven't used it, but it looks like Mystic might put me on ignore just for suggesting there might be circumstances in which it might work.

People complain the country is becoming polarized, but the country is its people and I see evidence of this polarizing behavior right here.

Whoever you disagree with, name their names and base your disagreement with them on specific facts. Please stop suggesting that everyone associated with something you disagree with is guilty by association.

 

[Trajan]

Originally Posted By: FoxS


but it looks like Mystic might put me on ignore just for suggesting there might be circumstances in which it might work.



Don't see why, being that his own postings in the past say it worked. And Falcon_LS showed it worked too.

 

[demarpaint]

Originally Posted By: Artem


I dislike their product as it didn't do anything for me but am happy at the end of the day by their customer service.


I had no doubt it would go down that way, no doubt at all. Good customer service, or the lack of it can make or break a company. Bad CS, or a company making excuses for why a product didn't work is a major red flag for me. I'm happy to hear they gave you your money back.

 

[Mystic]

It is a major red flag when a company makes excuses why the product did not work and either does not have a money back guarantee or even worse, refuses to honor a money back guarantee.

I have been here a long time. I can remember when Auto-RX discussions dominated the Oil Additives Section. At that time I was a supporter of Auto-RX, because a seal leak on a car I used to own stopped leaking after I did an Auto-RX cleaning. Even as a supporter (at that time) of Auto-RX I felt that there should be discussion about more things in the Oil Additives Section. I came out with a post to that effect and FM, who was a member here at that time, ripped into me for daring to suggest other things should be discussed.

That was one of the reasons I moved away from Auto-RX. But the main reason was when a guy here in a post stated that he had promoted Auto-RX for free product. I don't know if he was telling the truth or not but after all of that mess I stopped using Auto-RX. Plus in ten years here I never really saw any good proof that Auto-RX cleaned an engine. Maybe it is a good seal conditioner.