Originally Posted By: Artem
Originally Posted By: SteveSRT8
Trav, it is interesting to note that Kano Labs gave Artem no grief on his refund. I believe all he did was notify them by phone that he was dissatisfied. Do you know if he had to return empty cans or jump through some other kind of hoops?
Basic Character 101, honor your guarantee. The funny thing is now they simply don't...
All the gorilla marketers will have to check in with the mothership for new tactics now.
I contacted Kano Labs via email and simply said that I used their product as described on the back of the can (added a pint every 1,000 miles) and didn't see any cleaning results. I was then contacted via email and a refund was issued. I recycled the empty cans and no jumping of any kind of hoops was needed.
I dislike their product as it didn't do anything for me but am happy at the end of the day by their customer service.
I appreciate your candor. There's a fundamental difference there worth noting, and that is when I contacted ARX I was ridiculed and belittled. Not something easily forgotten.
Funny that otherwise our two completely different products yielded similar results! This merely proves that all cars are different, drivers are different, and duty cycles are also.
Originally Posted By: SteveSRT8
Trav, it is interesting to note that Kano Labs gave Artem no grief on his refund. I believe all he did was notify them by phone that he was dissatisfied. Do you know if he had to return empty cans or jump through some other kind of hoops?
Basic Character 101, honor your guarantee. The funny thing is now they simply don't...
All the gorilla marketers will have to check in with the mothership for new tactics now.
I contacted Kano Labs via email and simply said that I used their product as described on the back of the can (added a pint every 1,000 miles) and didn't see any cleaning results. I was then contacted via email and a refund was issued. I recycled the empty cans and no jumping of any kind of hoops was needed.
I dislike their product as it didn't do anything for me but am happy at the end of the day by their customer service.
I appreciate your candor. There's a fundamental difference there worth noting, and that is when I contacted ARX I was ridiculed and belittled. Not something easily forgotten.
Funny that otherwise our two completely different products yielded similar results! This merely proves that all cars are different, drivers are different, and duty cycles are also.