I heard back from Purolator today. Their techs have done visual analysis on the filters and found some troublesome spots in the areas I pointed out. They are going to run a series of non-destructive and destructive tests on them to see how they would have performed. They are also going to send me replacements that are going to be hand-inspected by their engineers tomorrow. Once the tests are complete, I will get a phone call from the engineer doing the investigating to explain the results.
I'm very pleased with how this has gone with Purolator. They seem like a company that cares about the product and customers. Thoughts?
I'm very pleased with how this has gone with Purolator. They seem like a company that cares about the product and customers. Thoughts?