- Joined
- Dec 7, 2012
- Messages
- 3,609
You get what you pay for... or don't in this case.
I have 200 Mbps Spectrum. My cable modem is a 2 year old DOCSIS 3.0 Technicolor modem. As of late, I have been having to restart the cable modem daily.
Figured, well I'll get a new one from Spectrum since there is no rental fee. I get the new modem, a DOCSIS 3.1 Hitron E31N2V1. Get it home, can't seem to break past 1.5 Mbps down and 2 Mbps up -- weird. Power cycle it, a few times - still nothing. I call Spectrum, they send multiple refreshes to it - no better. Plus lots of latency and terrible jitter. Mind you, even though the previous modem required restarts, it worked well, while it worked.
I started looking online, apparently this modem is NOTORIOUS for having terrible latency and general lackluster performance. This modem has an Intel Puma chipset. At this point I'm feeling real great. The rep on the phone offers to send another modem to me, or I can pick another one up at the store. I inquired about different models and they said it would most likely be replaced with the same model and that this is their top modem even paired with their 1 Gbps service tier.
That's enough for me. In a way, hate to do it (spend the money), but went out and bought my own modem. A familiar brand and model. Picked up an Arris SurfBoard SB8200, DOCSIS 3.1, capable of handling Gigabit service. Got it home, called Spectrum to add it/activate it, power cycled once and we're back in business.
The free modem thing is nice, but I whole heartedly value my reliable home ISP over anything else. I never know when I need to remote in or in general want to work from home. This modem should work well for time to come. Should be relaiatvey future-compliant being DOCSIS 3.1 and able to handle Gigabit. Didn't want to shell out the money and find out in 2 years from Spectrum "hey guy, we need you on DOCSIS X.X so we'll give you a new modem free!".
I have 200 Mbps Spectrum. My cable modem is a 2 year old DOCSIS 3.0 Technicolor modem. As of late, I have been having to restart the cable modem daily.
Figured, well I'll get a new one from Spectrum since there is no rental fee. I get the new modem, a DOCSIS 3.1 Hitron E31N2V1. Get it home, can't seem to break past 1.5 Mbps down and 2 Mbps up -- weird. Power cycle it, a few times - still nothing. I call Spectrum, they send multiple refreshes to it - no better. Plus lots of latency and terrible jitter. Mind you, even though the previous modem required restarts, it worked well, while it worked.
I started looking online, apparently this modem is NOTORIOUS for having terrible latency and general lackluster performance. This modem has an Intel Puma chipset. At this point I'm feeling real great. The rep on the phone offers to send another modem to me, or I can pick another one up at the store. I inquired about different models and they said it would most likely be replaced with the same model and that this is their top modem even paired with their 1 Gbps service tier.
That's enough for me. In a way, hate to do it (spend the money), but went out and bought my own modem. A familiar brand and model. Picked up an Arris SurfBoard SB8200, DOCSIS 3.1, capable of handling Gigabit service. Got it home, called Spectrum to add it/activate it, power cycled once and we're back in business.
The free modem thing is nice, but I whole heartedly value my reliable home ISP over anything else. I never know when I need to remote in or in general want to work from home. This modem should work well for time to come. Should be relaiatvey future-compliant being DOCSIS 3.1 and able to handle Gigabit. Didn't want to shell out the money and find out in 2 years from Spectrum "hey guy, we need you on DOCSIS X.X so we'll give you a new modem free!".