Dad's Win XP machine started throwing an error like below, except his is not pointing to IE but to an instant messaging app that he's been using for years. All of a sudden now he can't use it because as soon as he starts it, this message comes up and the app crashes.
Been googling for the past few hours and haven't yet come up with a solution. I tried reinstalling the app itself. I tried reinstalling Visual C++. The problem is still there.
I've read somewhere that it may be related to missing system files chewed up by a virus. I did some malware and virus scans on his PC, but did not find anything. Strangely, the free version of BitDefender that he's using wouldn't show me its logs, so I don't know if it quarantined something recently that may have been an infected system file.
Any ideas?
Again, this is not a screen shot from his machine as I just lost access to it temporarily, but it's the exact same runtime error, just different application causing it.
Been googling for the past few hours and haven't yet come up with a solution. I tried reinstalling the app itself. I tried reinstalling Visual C++. The problem is still there.
I've read somewhere that it may be related to missing system files chewed up by a virus. I did some malware and virus scans on his PC, but did not find anything. Strangely, the free version of BitDefender that he's using wouldn't show me its logs, so I don't know if it quarantined something recently that may have been an infected system file.
Any ideas?
Again, this is not a screen shot from his machine as I just lost access to it temporarily, but it's the exact same runtime error, just different application causing it.
