If he bought it CPO it’ll have a 7 year/100k warranty. Normal Powertrain is 5 year/60k.Well, he bought it used from a Dodge dealership. I wonder if any kind've warranty applies?
If he bought it CPO it’ll have a 7 year/100k warranty. Normal Powertrain is 5 year/60k.Well, he bought it used from a Dodge dealership. I wonder if any kind've warranty applies?
That I'm not sure, I'll have to ask him.If he bought it CPO it’ll have a 7 year/100k warranty. Normal Powertrain is 5 year/60k.
So much for pentastar reliability, seems like FCA vehicles are liability to own.
Update:
He put me on speaker phone so I could hear the conversation. He took his truck to the selling dealership (Chrysler/Dodge) and had them look at it. Just as I had suspected, the bottom left small idler pulley is bad. They told him Chryslers factory powertrain warranty covers the entire powertrain, but does not cover idler pulleys. they went on to tell him his CPO warranty from when he bought the truck would cover it but that he would have to pay a $100 deductible.
After he left the dealership, not leaving his truck there, I did a little bit of reading online and it looks like a lot of complaints have been filed against Chrysler for not covering the idler pulley, which seems to be extremely problematic.
I told him to call Chrysler corporate and explain the situation and find out straight from them whether the idler pulley is covered or not under their factory powertrain warranty. If in fact it’s not, that’s a total sleazeball move by Chrysler imo. I cannot fathom the idea of idler pulleys, which is part of a running engine, not being covered under a factory powertrain warranty, especially when this seems to be a huge problem on Chrysler products.
I will keep you informed on what further develops.
If it were me, I would pay the $100 deductible and let them fix it. The way I look at situation like that is, would I do that repair for $100? No way! I would gladly pay somebody $100 to let them fix that. I know we’re all diy’ers here, but it sounds like $100 is a bargain to replace that idler pulley imo. I think he’s just upset with the whole situation.It's $100. Is it really worth the hassle?
Powertrain warranty is generally very limited - it is often limited to internally lubricated parts plus a select number of external accessories.Update:
He put me on speaker phone so I could hear the conversation. He took his truck to the selling dealership (Chrysler/Dodge) and had them look at it. Just as I had suspected, the bottom left small idler pulley is bad. They told him Chryslers factory powertrain warranty covers the entire powertrain, but does not cover idler pulleys. they went on to tell him his CPO warranty from when he bought the truck would cover it but that he would have to pay a $100 deductible.
After he left the dealership, not leaving his truck there, I did a little bit of reading online and it looks like a lot of complaints have been filed against Chrysler for not covering the idler pulley, which seems to be extremely problematic.
I told him to call Chrysler corporate and explain the situation and find out straight from them whether the idler pulley is covered or not under their factory powertrain warranty. If in fact it’s not, that’s a total sleazeball move by Chrysler imo. I cannot fathom the idea of idler pulleys, which is part of a running engine, not being covered under a factory powertrain warranty, especially when this seems to be a huge problem on Chrysler products.
I will keep you informed on what further develops.