Originally Posted By: jsfalls
I work in a quick-lube shop, but I take the time to triple-check everything I touched. The problem comes from managers and customers wanting it done quicker than humanly possible, (add that up to how many cars they do every day and you can see why mistakes are made) but if someone is working on my car i'd rather them take the time than just try to rush it through.
I think a lot of techs do want to do a good job, but the time pressure in this industry is unbelievable. All the customer cares about is quick and cheap, so that becomes the main objective for management and corporate. Mistakes can happen when you are trying to change oil in three cars at the same time and you have to get all of them out in 20 minutes or less...plus check the car over, top off fluids, air up tires, etc.
One chain I worked for kept very close track of ticket time. They would be all over the manager if the average ticket time was higher than what they thought was acceptable.
Then you have the clueless customers. They see someone with an I6 Cherokee get in and out in 15 minutes, so they start raising bloody [censored] about their car, with 300 bolts in its skid plate and a bottom mount cartridge filter with a seized on cap, taking 25. Try to explain why their car takes longer than 15 minutes and costs more than $15 to change the oil on, and they go off about how it's a rip off and you're making them late for this or that.
It is a thankless industry, and the customer demands speed more than quality.