Just received the email and letter this morning. Bear with me on this as I am going to type the email first, word for word, then I will type the letter that was attached.
Email:
From: xxxxx
To: Johnny xxxxxx
March 15, 2005
Our analysis show results typical of HMV. It also agrees with retain sample results when the batch was blended and packaged. I think anyone making any claims about low additive treat levels should make very sure that they have valid data. I have had no other complaints or evidence that a off specification product left our facility. The chances of just a few bottles or gallons of defective product leaving a facility are extremely remote. Samples are taken and tested from the fill nozzles at the very beginning (first bottle), middle and end (last bottle) of every production run. This includes quarts, 5 quarts, 5 gallon pails, 55 gallon drums, tankers, and rail cars.
The Letter:
Our Technology Center has completed evaluation of the sample of Pennzoil HMV 5W30 that was submitted in regard to the concern over suspected low additive levels.
The oil sample contained:
Viscosity @100cSt of 11.95
Calcium ppm 1760.0
Magnesium ppm 8.0
Molybdenum ppm 115.0
Phosphorus ppm 1007.0
Silicon ppm 8.0
Zinc ppm 1232.0
The analysis results look typical for our PZ High Mileage Vehicle formulation. Additionally, this analysis agrees with our production sample analysis taken at the ISO 9000 packaging facility when this oil batch was blended and packaged.
I hope the information supplied meets your needs.
Regards,
xxxxxx
_________________________________________________
So, there you have it. For those of you that are using this product, you can sleep well tonight. You got what you paid for.
Johnny
[ March 16, 2005, 02:59 PM: Message edited by: Johnny ]