It's new service. I used the service the first 2 weeks,then comp messed up.Hooked up 2 other ones,one freshly formatted,called tech service,pinged site,"host unreachable,used a new replacement modem.NOTHING!! tech says i do have service.I have tried everything from the driver cd to troubleshoot.Checked evrything.What the heck is going on?!?!?! Is it possible that something between the telephone pole and the apt bldg. is screwed up? We did have a very brief power outage that messed up my first comp.no Surge supp.