My daughter took her Camry to Ford fastlane...

[tig1]

Originally Posted By: antiqueshell
My question is was this Camry in or out of warranty coverage?

If it was newer and was still under warranty I believe they were correct that the latest Camry specifies 0w20 oil. Of course you don't need full synthetic oil either. My guess is that Motorcraft has a 0w20 syn blend that would have cost substantially less!

No, what I really think was that the service writer saw a
woman and decided to make a few extra bucks off her.

That is why the consumers call them "$tealerships". So these
crooked creeps can keep whining about how unfair the reputation of this industry is, because they keep proving every freakin day that it deserves just that, a horrid reputation!


You are wrong on several counts.

1) MC does not make a 0-20 syn blend.

2) I wouldn't change the oil (labor), buy the oil and filter(M1 0-20EP and MC filter) for any less than $75. Would you?

3) Accusing a dealership of charging a woman customer more than a man is crazy. If they did that and were caught the woman would be intitled to sue. No dealer would chance that for a couple of bucks.

 

[cknight49090]

3) Accusing a dealership of charging a woman customer more than a man is crazy. If they did that and were caught the woman would be intitled to sue. No dealer would chance that for a couple of bucks. Are you serious what line of work are you in? They had 5w20 blend on hand yet sold her the max profit oil and the filter will never last as long as the oil how is that good business?:"

 

[silverrat]

Originally Posted By: geeman789


Oh, I recently inquired about the shop rate at a local Honda dealer...

$$$$$$. 148.50 per hour. $$$$$

Plus the dreaded 10% " SHOP SUPPLIES " add on. The guy who invented that one was brilliant.... I hate him... but still brilliant...!

How are shop rates elsewhere...?



I am surprised that your labour price is so high. I live in the Toronto area that I expect to be more expensive, and my local Honda dealer charges $115/hour.

Last time I did my oil change along with summer tire swap and emission test.

I took in my own oil, and the break down for the oil change was $8.69 labour, $3 for waste disposal and $9.71 for an A02 OEM oil filter. Total $21.96. Seasonal wheel swap was $36.99 and emission test was $30. I was happy with the service and prices.

Non-maintenance repairs I take to a Honda performance tuning shop. Had some suspension work done for 40% of dealer cost with high quality parts.

 

[antiqueshell]

Originally Posted By: tig1

My question is was this Camry in or out of warranty coverage?

If it was newer and was still under warranty I believe they were correct that the latest Camry specifies 0w20 oil. Of course you don't need full synthetic oil either. My guess is that Motorcraft has a 0w20 syn blend that would have cost substantially less!

No, what I really think was that the service writer saw a
woman and decided to make a few extra bucks off her.

That is why the consumers call them "$tealerships". So these
crooked creeps can keep whining about how unfair the reputation of this industry is, because they keep proving every freakin day that it deserves just that, a horrid reputation!

Quote:

You are wrong on several counts.

1) MC does not make a 0-20 syn blend.


They may not have motorcraft brand , but as I mentioned before, QuickLane is NOT a dedicated Ford product only program, it is set up to service all makes and models, which means they must keep numerous oils available to service everything from Mercedes to Mitsuishi, which means that if the $tealer is following the program as it is supposed to it should have a 0w20 syn blend or conventional on hand ready to dispense for vehicles that call for it.


Quote:

2) I wouldn't change the oil (labor), buy the oil and filter(M1 0-20EP and MC filter) for any less than $75. Would you?

Quit trying to obfuscate here....the car she drove DID NOT NEED
M1 EP! A syn blend 0w20 would have been perfect.
Quote:


3) Accusing a dealership of charging a woman customer more than a man is crazy. If they did that and were caught the woman would be intitled to sue. No dealer would chance that for a couple of bucks.



$tealerships do all manner of sleazy things, and get away with it due to ignorance why do you think it never happens...again there is a reason they call them $tealershipsThe reputation has been well deserved.

Oh, and I actually worked in the auto retail business for 25 years as a detailer, at various $tealers and indy shops...the poor reputation they have is not imagination, I witnessed all manner of crookedness and incompetence all ALL the stores I worked at.

 

[geeman789]

Originally Posted By: cknight49090
3) Accusing a dealership of charging a woman customer more than a man is crazy. If they did that and were caught the woman would be intitled to sue. No dealer would chance that for a couple of bucks. Are you serious what line of work are you in? They has 5w20 blend on hand yet sold her the max profit oil and the filter will never last as long as the oil how is that good business?:"



Ha ha ha ha.... dude, what planet do YOU live on...?

 

[cknight49090]

not canada

 

[geeman789]

Originally Posted By: silverrat
Originally Posted By: geeman789


Oh, I recently inquired about the shop rate at a local Honda dealer...

$$$$$$. 148.50 per hour. $$$$$

Plus the dreaded 10% " SHOP SUPPLIES " add on. The guy who invented that one was brilliant.... I hate him... but still brilliant...!

How are shop rates elsewhere...?



I am surprised that your labour price is so high. I live in the Toronto area that I expect to be more expensive, and my local Honda dealer charges $115/hour.

Last time I did my oil change along with summer tire swap and emission test.

I took in my own oil, and the break down for the oil change was $8.69 labour, $3 for waste disposal and $9.71 for an A02 OEM oil filter. Total $21.96. Seasonal wheel swap was $36.99 and emission test was $30. I was happy with the service and prices.

Non-maintenance repairs I take to a Honda performance tuning shop. Had some suspension work done for 40% of dealer cost with high quality parts.


Yeah, welcome to boomtown... EDMONTON ... where if you EVER question a repair cost, they call security and escort you out...!

Kidding.. but shop rates were $ 118 per hour just 2 years ago... pretty steep inflation...!

 

[earlyre]

Originally Posted By: tig1
Originally Posted By: antiqueshell
My question is was this Camry in or out of warranty coverage?

If it was newer and was still under warranty I believe they were correct that the latest Camry specifies 0w20 oil. Of course you don't need full synthetic oil either. My guess is that Motorcraft has a 0w20 syn blend that would have cost substantially less!

No, what I really think was that the service writer saw a
woman and decided to make a few extra bucks off her.

That is why the consumers call them "$tealerships". So these
crooked creeps can keep whining about how unfair the reputation of this industry is, because they keep proving every freakin day that it deserves just that, a horrid reputation!


You are wrong on several counts.

1) MC does not make a 0-20 syn blend.

2) I wouldn't change the oil (labor), buy the oil and filter(M1 0-20EP and MC filter) for any less than $75. Would you?

3) Accusing a dealership of charging a woman customer more than a man is crazy. If they did that and were caught the woman would be intitled to sue. No dealer would chance that for a couple of bucks.



in response to count 1: (From bdcardinal, who happens to be a ford counterperson, back on page 1)
Originally Posted By: bdcardinal
Motorcraft does make a 0W20 blend, but hardly anyone stocks it because it has not been fully rolled out. We stock Mazda 0W20 in bottles and Castrol Edge 0W20 in bulk from the Mazda program.

When you take an competitive make car to a Ford dealer for an oil change we go off of the specs we are given. I use Amsoil's page and then if it is not an oil we carry in stock, we get it from O'Reillys because people don't want to wait for it to come from a cheaper vendor. So we get charged 9.19 a quart by them for Mobil 1 or Castrol on our corporate account, plus the filter which for a lot of cars Ford does not make a cross number. Sometimes if we have time to get the parts, I will walk to that dealer and get the filter and oil and bring it back.

It is rather entertaining listening to people that have BMWs and Mercedes that come to us for oil changes crying that it over $100 because their car takes 9 quarts of 0W40 and a fleece filter.


in response to count 2: Yes, yes i would.
if i'm doing a change for someone, it's normally family, and I only charge them what i paid for the oil. (if i charge at all)

In response to count 3: Really?
What world have you been living in that you can't believe that?

 

[Nickdfresh]

Originally Posted By: antiqueshell
My question is was this Camry in or out of warranty coverage?

If it was newer and was still under warranty I believe they were correct that the latest Camry specifies 0w20 oil. Of course you don't need full synthetic oil either. My guess is that Motorcraft has a 0w20 syn blend that would have cost substantially less!

No, what I really think was that the service writer saw a
woman and decided to make a few extra bucks off her.

That is why the consumers call them "$tealerships". So these
crooked creeps can keep whining about how unfair the reputation of this industry is, because they keep proving every freakin day that it deserves just that, a horrid reputation!


How do you know? We have a 2011 Camry at work that specifies 0W-20 right on the oil fill cap.

 

[SilverC6]

Recent Camrys are spec'ed for 0W-20 but the car doesn't stop running if you use 5W-20.

Dealerships are under a lot of pressure.

Look at all the personnel, high profile building facades driven by auto manufacturers, inventory costs, equipment, tools, property/liability insurance, worker's comp insurance, utilities, land costs, taxes, etc., etc.

In this case, it sounds like the mark-up was about 100%.

A lot of the other stuff you buy has the same mark-up.

If you walk into an Autozone and buy a single oil filter, not an oil change deal, you're paying two to three times the store's cost for the filter.

Believe it or not, in small business, profitability even with a 100% profit margin can be illusive.

 

[FetchFar]

Originally Posted By: tig1

You are wrong on several counts.
1) MC does not make a 0-20 syn blend.


Yep, they do. Motorcraft 0w-20 synth-blend Link ... I was surprised too, I thought only Honda had a synth-Blend in 0w-20, all else full-syns.

 

[Nickdfresh]

Originally Posted By: antiqueshell
Originally Posted By: tig1

My question is was this Camry in or out of warranty coverage?

If it was newer and was still under warranty I believe they were correct that the latest Camry specifies 0w20 oil. Of course you don't need full synthetic oil either. My guess is that Motorcraft has a 0w20 syn blend that would have cost substantially less!

No, what I really think was that the service writer saw a
woman and decided to make a few extra bucks off her.

That is why the consumers call them "$tealerships". So these
crooked creeps can keep whining about how unfair the reputation of this industry is, because they keep proving every freakin day that it deserves just that, a horrid reputation!

Quote:

You are wrong on several counts.

1) MC does not make a 0-20 syn blend.


They may not have motorcraft brand , but as I mentioned before, QuickLane is NOT a dedicated Ford product only program, it is set up to service all makes and models, which means they must keep numerous oils available to service everything from Mercedes to Mitsuishi, which means that if the $tealer is following the program as it is supposed to it should have a 0w20 syn blend or conventional on hand ready to dispense for vehicles that call for it.


Quote:

2) I wouldn't change the oil (labor), buy the oil and filter(M1 0-20EP and MC filter) for any less than $75. Would you?

Quit trying to obfuscate here....the car she drove DID NOT NEED
M1 EP! A syn blend 0w20 would have been perfect.
Quote:


3) Accusing a dealership of charging a woman customer more than a man is crazy. If they did that and were caught the woman would be intitled to sue. No dealer would chance that for a couple of bucks.



$tealerships do all manner of sleazy things, and get away with it due to ignorance why do you think it never happens...again there is a reason they call them $tealershipsThe reputation has been well deserved.

Oh, and I actually worked in the auto retail business for 25 years as a detailer, at various $tealers and indy shops...the poor reputation they have is not imagination, I witnessed all manner of crookedness and incompetence all ALL the stores I worked at.


I don't have my car serviced at the "stealership," but $75 is not out of line for a synthetic oil change.

My brother paid over $200 for a Mobil 1 oil change at a Porsche dealer. Did they rip him off because he was a guy?

Motorcraft only makes a full syn 0W-20 and it would have been just as much.

"Syn-blend 0W-20?" Really? Have you seen this mythical unicorn? Maybe the guys at the Ford dealership should have gone over to the Honda dealership and bought some? I bet it really would be much cheaper if they had...

 

[Nickdfresh]

Originally Posted By: SilverC6
Recent Camrys are spec'ed for 0W-20 but the car doesn't stop running if you use 5W-20.
...


Right, but if it did stop running on a non-manufacterur spec'd weight, guess who antique boy who being saying she should sue...

 

[FetchFar]

Originally Posted By: antiqueshell

Oh, and I actually worked in the auto retail business for 25 years as a detailer, at various $tealers and indy shops...the poor reputation they have is not imagination, I witnessed all manner of crookedness and incompetence all ALL the stores I worked at.


Its like the series of bars in the U.S. a while back that were caught putting cheap vodka inside Grey Goose bottles. There was one guy that got caught years ago I heard of that was a very nice, smiling, soft-spoken oil change shop owner that ONLY stocked the cheapest dino conventional 10w-30 bulk oil and would put that in whatever car came to his shop, and he kept samples of all kinds of oil he never used, just to 'show' customers.

 

[javacontour]

Did she not have a cell phone that she could call you or a trusted friend if she doesn't want to admit to dad she doesn't know?

Pride is expensive. It's a lesson I learned. Today, if I don't know, I do research. It's usually cheaper than being sold something I don't need. If someone tried to sell me an oil change saying I needed synthetic, I'd say I'm not ready for that, let me get back to you, and leave, never to return.

The reason service writers get away with this is because folks are unwilling or unable to pull out their smart phones or do 30 seconds of research (read the owners manual) and show that 5W20 or 5W30 is perfectly acceptable for this application.

All of my Toyotas take 4 quarts. That's a 2.4L Camry and a 1.8L Corolla. It's $15-$20 in materials to do an oil change on either car.

Originally Posted By: jdelk69
For an oil change and it cost her about $75 plus. They told her that her Camry uses only Ow20 and that they used Mobil 1 extended performance. I told her that she could use 5w20 and for her to buy the oil and filter at Wally World and I'll do it for her! That's just crazy on the price.

 

[FetchFar]

Originally Posted By: Nickdfresh

Motorcraft only makes a full syn 0W-20 and it would have been just as much.

"Syn-blend 0W-20?" Really? Have you seen this mythical unicorn? Maybe the guys at the Ford dealership should have gone over to the Honda dealership and bought some? I bet it really would be much cheaper if they had...


Unicorns are real!!! Motorcraft 0w-20 synth-blend Link ... I was surprised too, I thought only Honda had a synth-Blend in 0w-20, all else full-syns. [/quote]

 

[Clevy]

To be honest the local shops here use exactly what the oem specifies as to free themselves from any liability.

 

[antiqueshell]

Originally Posted By: Nickdfresh


"Syn-blend 0W-20?" Really? Have you seen this mythical unicorn? Maybe the guys at the Ford dealership should have gone over to the Honda dealership and bought some? I bet it really would be much cheaper if they had...


Ever heard of Mobil Super, or Valvoline....
both have 0w20 syn blend products and sell it commercially in bulk to shops...also as bcardinal stated
Quote:

Motorcraft does make a 0W20 blend, but hardly anyone stocks it because it has not been fully rolled out


I keep abreast of the "bidness" now by reading various trade publications, which will explain how programs like QuickLube are required to have things like 0w20 syn blend on hand...well they are supposed to because Ford program rules tell the $tealer to as part of their agreement. Of course as usual it seems that the
$tealerships don't honor those agreements very often. Hence the term "$tealership. LOL

 

[tenderloin]

Walmart is $50 for "featured" synthetic
Walmart

Pep Boys M1 is $70
Pep Boys

Sears starts at $60
Sears

Goodyear useing Valvoline SynPower is $50 w/internet special (reg $54.95)
Goodyear

Called around a few dealers $65-$79 seems to be the synthetic price range. Did not ask brand of oil

 

[antiqueshell]

Originally Posted By: Clevy
To be honest the local shops here use exactly what the oem specifies as to free themselves from any liability.


Canada is quite different..in many ways the consumer protection laws are superior to those here in the USA, where many times it is
"buyer beware" and "anything goes" mentality reigns supreme with our gov't only caring about big business at the expense of the consumer. Lobbyists!