Bought another Town and Country over the weekend and had an observation that I hadn't seen before... and was looking to see if anyone else had come across this.
There were a few things outstanding on the van. It was missing the owner's manual, the remote for the DVD player, and the second key fob. Granted, that's probably only about $100 in items, but I'd still like to have them. Not having the second key fob is somewhat of an issue, as then you have to get the dealer/locksmith involved in programming a second one.
I wanted to get this in writing, on a "we owe" form. But the saleslady, who I'd never met before but seemed trustworthy, insisted that "you want to deal with ME on those items. I'LL take care of it for you".
I've received an email message from the saleslady, telling me that she's mailed all of the items to me, and to let her know if anything else becomes an issue. I haven't seen the items yet, but still have no reason to doubt her.
So... here's the question... Are the salespeople trying to intentionally keep management in the dark in submitting "we owe" forms with nothing shown on them... while at the same time appearing to work "behind the scenes" to take care of the customers... or have I finally found a salesperson who really DOES care, and truly wants to handle these issues personally... so she KNOWS that it got taken care of?
There were a few things outstanding on the van. It was missing the owner's manual, the remote for the DVD player, and the second key fob. Granted, that's probably only about $100 in items, but I'd still like to have them. Not having the second key fob is somewhat of an issue, as then you have to get the dealer/locksmith involved in programming a second one.
I wanted to get this in writing, on a "we owe" form. But the saleslady, who I'd never met before but seemed trustworthy, insisted that "you want to deal with ME on those items. I'LL take care of it for you".
I've received an email message from the saleslady, telling me that she's mailed all of the items to me, and to let her know if anything else becomes an issue. I haven't seen the items yet, but still have no reason to doubt her.
So... here's the question... Are the salespeople trying to intentionally keep management in the dark in submitting "we owe" forms with nothing shown on them... while at the same time appearing to work "behind the scenes" to take care of the customers... or have I finally found a salesperson who really DOES care, and truly wants to handle these issues personally... so she KNOWS that it got taken care of?