My folks wanted to stay in their own home, so I found a way to make that happen. My Dad was temporarily in three SNiF's (Skilled Nursing Facilities) in his last years, for various reasons. As with anywhere, you find people who truly care about their fellow man, and others who are just in it for the paycheck. The last Skilled Nursing Facility he was in, I'd call twice a day to check on how he was doing. At night it was very difficult to get anyone on the phone as there was only a Nurse, a CNA, and an assistant, for 60 patients. I was told that was the Medicare mandatory minimum staffing level.
After about a week of calling, one particular night Nurse gave me her own personal cellphone number, so at least on the nights she was working, I could get an update. After a couple weeks of getting updates, I thanked her for letting me contact her directly, and asked if she did that for family of all the other patients. She said she didn't, but only because I was the only family member of a patient who would call for updates. In talking to other healthcare professionals during various hospital stays, or home healthcare nurses over the years, I found out this level of apathy and indifference towards parents is very common.
I truly don't understand it.