Originally Posted By: demarpaint
Originally Posted By: WylieCoyote
Originally Posted By: demarpaint
Here's what I think happened. They took the car, topped it up, waited a few minutes and sent the OP packing, swearing up and down they did the work. Here's what I do and my logic for doing so. If you're going to call someone out, either you watch them make the fix, or ask for a refund, politely. I watched and heard war stories from PO'ed techs at a few dealerships I worked at do things, some very spiteful things to customer's cars because they were spoken down to by the customer, or reamed by the service writer or manager. Once that car leaves your sight if you PO'ed someone enough you're leaving yourself open for some kind of possible retaliation.
If they did change the oil I see zero reason in changing the filter.
None of this turned into an ugly exchange. I never once talked down to anyone. I only brought attention to their mistakes when there were, one by one, revealed to me during the course of the day, in an effort to get it corrected.
If dealerships are going to get their little feelers bent because someone wants the job done correctly, and holds them accountable, perhaps they should be more careful, or get out of the business.
If this engine happened to use a quart of oil during the 5,000 mile OCI, which is completely plausible, the oil level wouldn't have even registered on the dipstick by the time it was ready for another oil change. I don't find that acceptable. For a dealership to put in the incorrect viscosity of oil, when the correct viscosity is listed in at least 3 different places, just serves to highlight their apathy toward other peoples' property. Ford spec'd 5W-30 for this engine....why aren't their service departments abiding by that? Additionally, am I to believe that they even bothered to check the oil level before backing the car out? If they did, were they fine with it reading below the hashmarks? If they didn't, .....shouldn't they? Neither scenario is good.
In regard to the filter, I made the incorrect assumption that, because the filter was full of the incorrect oil, that they would change it. There I go assuming the best again.
As far as sabotage....if wrecking someone's vehicle is what they need to do to make themselves feel better, by all means, get after it. At 17,000 miles, it can visit the dealership again, for warranty work.
I was merely stating what can happen, and how to avoid it. Watching helps whenever there is a complaint, like using the wrong oil in this instance. I'm very happy you had no further issues.
The filter, maybe they removed and drained it, maybe.
As far as revenge, I recall one sick tech bragging about taking leak on a customer's back seat. The customer complained about grease on the steering wheel and came back for him to clean it. There are morons out there like that.
Yeah, the grease on the steering wheel take-back is a bit much, but that person probably also sends food back at restaurants, which I wouldn't do on a bet. I'd be better off eating what I was brought than eating the 'sneezer' that will replace it. As far as peeing in someone's car....I don't care what he thinks justified that, it's a chicken**** move and he should be barred from working in the industry (if that was actually possible).