I have been pricing out tires for my GF's car. They matched the lowest quote including the mail in rebate for the other store. I decided to use them and made an appointment.
At the appointment another employee pulled up the info and noticed that I had been quoted for the incorrect tire. 15'in instead of the needed 16'in. This was their error (manager quoted me & set up appointment), and It didn't occur to me either. 40k tire, yada yada. I didn't want to pay a cent more since it wasn't my mistake but we settled on a $20 dollar difference otd.
I was looking over the receipt last night and noticed that the newly installed tires were only a 30k tire. I stopped in the store this morning and was careful how I worded everything to the manager. He said that this given brand was 40k, I responded that was incorrect etc. He looked it up and did agree that he made an error. he said that the tires used to be 40k and he hopes that he didn't make any other mistakes such as this.
They will be replacing these tires with a different brand of 40k tires and the replacements received better reviews and won't cost me a cent more.
In all I'm very satisfied with discount tire regardless of this incident.
At the appointment another employee pulled up the info and noticed that I had been quoted for the incorrect tire. 15'in instead of the needed 16'in. This was their error (manager quoted me & set up appointment), and It didn't occur to me either. 40k tire, yada yada. I didn't want to pay a cent more since it wasn't my mistake but we settled on a $20 dollar difference otd.
I was looking over the receipt last night and noticed that the newly installed tires were only a 30k tire. I stopped in the store this morning and was careful how I worded everything to the manager. He said that this given brand was 40k, I responded that was incorrect etc. He looked it up and did agree that he made an error. he said that the tires used to be 40k and he hopes that he didn't make any other mistakes such as this.
They will be replacing these tires with a different brand of 40k tires and the replacements received better reviews and won't cost me a cent more.
In all I'm very satisfied with discount tire regardless of this incident.