I suppose there really isn't much one can do against a monopoly like Entergy, but . . .
Early last October I noticed I hadn't received a bill for electric power. I checked and found my July bill, for June's power, was the last one -- and it read, "This is your final bill." Well, I certainly hadn't canceled my power, so I called. It seems my apartment complex had recently gotten new management, and they took the account out of my name. I was naturally concerned they might decide to stop my power, so I called Entergy and got a new account established. No one mentioned a word about my having to pay for the two months where the power was not in my name.
So I'm going along, paying my power as I always do. Today I get a bill with a balance due of $149, for -- customer service tells me -- the power in August and September. When, I repeat, this account was no longer in my name.
Of course they can't give me the name of anyone higher up in the chain to explain this to. And I know if I complain to the apartment complex, they'll laugh.
They've "kindly" set up a 4-payment plan with no interest or late fees (though I have to call them each month after I make my payment, to tell them I've done it -- rather like checking in with one's parole officer, I gather). I can pay the bill. But I don't think I should have to pay for someone else's mistake. Is there anything I can do aside from hiring a lawyer?
Early last October I noticed I hadn't received a bill for electric power. I checked and found my July bill, for June's power, was the last one -- and it read, "This is your final bill." Well, I certainly hadn't canceled my power, so I called. It seems my apartment complex had recently gotten new management, and they took the account out of my name. I was naturally concerned they might decide to stop my power, so I called Entergy and got a new account established. No one mentioned a word about my having to pay for the two months where the power was not in my name.
So I'm going along, paying my power as I always do. Today I get a bill with a balance due of $149, for -- customer service tells me -- the power in August and September. When, I repeat, this account was no longer in my name.
Of course they can't give me the name of anyone higher up in the chain to explain this to. And I know if I complain to the apartment complex, they'll laugh.
They've "kindly" set up a 4-payment plan with no interest or late fees (though I have to call them each month after I make my payment, to tell them I've done it -- rather like checking in with one's parole officer, I gather). I can pay the bill. But I don't think I should have to pay for someone else's mistake. Is there anything I can do aside from hiring a lawyer?