I'm working on a project, and bought some items from CarParts.com. Mainly because they are located in LaSalle, IL... less than 100 miles from me.
Since they are nearby, shipping should be quick. And they claim that shipping is quick to me, on their website.
Their website already knows my zip code, so it should be doing an accurate job of estimating delivery times. Of course, this is assuming that FedEx picks it up the same day, and there aren't any delays within the FedEx system.
One of the items that I needed, finishing up on this project, was a hood hinge. I ordered it early in the morning, and they told me next day delivery (see screen capture from early this morning below), which was confirmed during check out. When one is this close in proximity, FedEx Ground delivery should indeed be next day.
I ordered the hinge last Friday, and the delivery date provided was Saturday. They use FedEx Home, so a Saturday deliveries are at no extra charge.
Well, today is Wednesday of the next week, and I'm still waiting for it. It should finally be here tomorrow (it is currently in Indianapolis). Only about a week late.
Here's what their system completely fails to estimate, and what they conveniently fail to mention.
Their system did not account for the fact that the item was apparently NOT in their warehouse in LaSalle, but is in a warehouse in the Milwaukee area. So, getting it the next day was impossible, but should have now been 2 days via ground.
Then the second screwup... despite paying $9 for Ground shipping (which should have been over night from LaSalle or two days from Milwaukee), their remote warehouse shipped it out via FedEx "SmartPost", which is a FedEx/USPS hybrid service, which is really slow and cheap. So, now... it is five days on what they stated would be next day.
Unlike Rock Auto, which will be honest and give you an accurate delivery date for each item *before* you order... CarParts.com apparenlty just assumes that they have everything that they sell in their warehouse in LaSalle, IL and calculate delivery time from there. If they don't... well, then it is wrong and they'll just deal with the angry customers after the fact. , and you'll get it whenever it shows up.
Whenever the hood hinge arrives, it will be free... and it will be tossed out. I went ahead and bought one from the dealer instead, and they got it to me overnight at no extra charge.
They cannot be unaware of how broken their website is. Buyer beware.
Since they are nearby, shipping should be quick. And they claim that shipping is quick to me, on their website.
Their website already knows my zip code, so it should be doing an accurate job of estimating delivery times. Of course, this is assuming that FedEx picks it up the same day, and there aren't any delays within the FedEx system.
One of the items that I needed, finishing up on this project, was a hood hinge. I ordered it early in the morning, and they told me next day delivery (see screen capture from early this morning below), which was confirmed during check out. When one is this close in proximity, FedEx Ground delivery should indeed be next day.
I ordered the hinge last Friday, and the delivery date provided was Saturday. They use FedEx Home, so a Saturday deliveries are at no extra charge.
Well, today is Wednesday of the next week, and I'm still waiting for it. It should finally be here tomorrow (it is currently in Indianapolis). Only about a week late.
Here's what their system completely fails to estimate, and what they conveniently fail to mention.
Their system did not account for the fact that the item was apparently NOT in their warehouse in LaSalle, but is in a warehouse in the Milwaukee area. So, getting it the next day was impossible, but should have now been 2 days via ground.
Then the second screwup... despite paying $9 for Ground shipping (which should have been over night from LaSalle or two days from Milwaukee), their remote warehouse shipped it out via FedEx "SmartPost", which is a FedEx/USPS hybrid service, which is really slow and cheap. So, now... it is five days on what they stated would be next day.
Unlike Rock Auto, which will be honest and give you an accurate delivery date for each item *before* you order... CarParts.com apparenlty just assumes that they have everything that they sell in their warehouse in LaSalle, IL and calculate delivery time from there. If they don't... well, then it is wrong and they'll just deal with the angry customers after the fact. , and you'll get it whenever it shows up.
Whenever the hood hinge arrives, it will be free... and it will be tossed out. I went ahead and bought one from the dealer instead, and they got it to me overnight at no extra charge.
They cannot be unaware of how broken their website is. Buyer beware.