Originally Posted By: Astro14
Originally Posted By: c502cid
My two cents as a passenger who has butt in seat over 2 million miles, with 1.5 million on United. Last night I just flew my second 787 flight, this one from LAX to PVG (Pu Dong, Shanghai, China). It is a great airplane, light years ahead of the competition in passenger comfort (and yes, some of that is due to individual airlines set up of interiors), and both flights were trouble free.
Want trouble? Book a United Airbus flight. Doesn't matter what model. It isn't ever something major but usually you can count on a delay or cancel due to a simple perflugenhoffer light not working and we need to get the part sent from France. From a passenger point of view, getting to your destination relatively on time beats all else except safety. My comfort level with the safety of the 787 is higher then any Airbus around.
I am a Boeing fan. You could probably tell...and I am also a shareholder. I also have over 800,000 miles on UAL as a paying passenger, roughly half your experience (though my Space A travel gets me close).
I have to comment on your UAL A-320/319 observation, above, however. I currently fly the A-320/319 for UAL as a pilot. It did go through some maintenance "issues" right after the merger, but it's not the airplane's fault.
It was the fault of legacy CAL management that "thought" they knew how to save money on spare parts as well as on mechanics. Airbus spares and maintenance $$ were cut, but "Fifi" didn't like that, and she sure didn't like mechanics who only knew Boeing turning wrenches on her.
The maintenance reliability (dispatch availability) plummeted when the two maintenance systems (and mechanics) merged. After nearly two years of poor results, UAL has invested in better spares (not more expensive, just different than what typically fails on Boeings), their former CAL mechanics have gained experience, and the airplanes themselves got some upgrades in critical areas.
The A-320/319 reliability is now on a par with all fleets, including the newer 737 fleets, despite the older average age of each of the 153 Airbus at UAL. Your experience mirrors our statistics from over a year ago, but not our recent statistics...and the real point is this: airplanes perform well if they're treated well. Just like cars.
Astro..fair enough. I typically avoid booking any Airbus flights because of this. I tried to get home early last week, jumped on an earlier flight, an A320, boarded, sat for 1 1/2 hours, then cancelled. I laughed. However, I know much of United is all Jeff'ed up and can see how easily your point would be valid.