You do it yourself or have an independent do it for you, and Apple won't touch it for any reason unless you're willing to pay for a new screen in addition to whatever fee they have. Not even a battery replacement, although at a certain point one can only get a new device as part of the battery service. That being said, I've had mine replaced because I didn't think Apple's charge (in this case a full unit replacement for an iPad Mini) was worth it.
I used to participate on Apple's discussion board. I got in trouble with their mods for suggesting how to perform DIY repair - or at least what tool was needed to remove the cover off a notebook computer. And it was for something where Apple provided DIY instructions on how to take it off.
I used to participate on Apple's discussion board. I got in trouble with their mods for suggesting how to perform DIY repair - or at least what tool was needed to remove the cover off a notebook computer. And it was for something where Apple provided DIY instructions on how to take it off.