So, after 4 months and 7000 miles on the 17 Fusion I figured it was time to collect my free oil change from the dealership (even though there was 33% left on the OLM). I went back to the Ford Dealership I purchased the car from and they have a separate Quick Lane building on the premises.
I walked in the door around 12:30 and both advisors were assisting customers, although one was finishing up. I was greeted with a huge smile from my advisor and I indicated that I was here for my free oil change. I gave her my last name and within seconds she said "the 17 Fusion"? She asked how many miles I had and suggested a tire rotation for $9. Sold. She took my keys and directed me to the lounge, which was only a few feet away. Told me to help myself to coffee and bottled water.
There were about 4 customers already waiting in the lounge, which was brightly lit. The open lounge had 12 well-cushioned leather chairs, a 65 inch HDTV, a Keurig coffee maker with plenty of pods, and a small dorm sized fridge stocked with Sams Club bottled water. A large window allowed you to view all work going on in the garage area. Multiple signs on the walls indicated the WiFi password.
I took a seat and opened my laptop, connected to WiFi, and started going through my work e-mails. I did have a couple of decafs from the coffee machine. This location had plenty of techs working as they seemed to turnover cars pretty quickly. I would say they had between 10-12 bays for working on the vehicles. Within about 5 minutes, I noticed my car was being pulled into one of the bays.
A single tech handled both the rotation and also the oil change. He took around 45 minutes to do the change, the rotation, and also the inspection which included a battery test. They also took my car through a car wash, although I suspect they have their own washing mechanism. The car was clean, but not really clean as if you went to a normal drive-thru car wash. I paid the $9 for the rotation and was out in an hour total.
I checked the OLM and the tech forgot to reset it. It was still at 33%. A bit irksome in my book. Maybe it was an oversight, maybe the techs are told not to reset it because the general public is just going to follow the idiot light and get an oil change when the car tells them to. In my case, if I did not reset it myself the OLM would be going off in another 3000 miles.
Also, I asked for the coolant to be filled to the MAX line. Wasn't done. I was also told my washer fluid was filled by the tech. Wasn't done. When I got home, I called to give this feedback to a manager and was told he is off today and will be back tomorrow. I will be calling him then.
Normally, this oil change / rotation service costs $39.99 and they gave me a $5 coupon to use next time. So $34.99 is a pretty darn good deal when you consider 5 qts of MC is nearly $20 and the FL-910s filter is around $4.
Even with the slips in service today, I will be back again and will re-evaluate at that time. If they give stellar service, I think I'll keep going back and not change the oil myself on this car. The price is attractive, plus I don't want to personally deal with the underbody shield and the awkward oil filter placement on the 1.5l Ecoboost. Paying someone else $11 in labor to deal with it is fine by me.
I walked in the door around 12:30 and both advisors were assisting customers, although one was finishing up. I was greeted with a huge smile from my advisor and I indicated that I was here for my free oil change. I gave her my last name and within seconds she said "the 17 Fusion"? She asked how many miles I had and suggested a tire rotation for $9. Sold. She took my keys and directed me to the lounge, which was only a few feet away. Told me to help myself to coffee and bottled water.
There were about 4 customers already waiting in the lounge, which was brightly lit. The open lounge had 12 well-cushioned leather chairs, a 65 inch HDTV, a Keurig coffee maker with plenty of pods, and a small dorm sized fridge stocked with Sams Club bottled water. A large window allowed you to view all work going on in the garage area. Multiple signs on the walls indicated the WiFi password.
I took a seat and opened my laptop, connected to WiFi, and started going through my work e-mails. I did have a couple of decafs from the coffee machine. This location had plenty of techs working as they seemed to turnover cars pretty quickly. I would say they had between 10-12 bays for working on the vehicles. Within about 5 minutes, I noticed my car was being pulled into one of the bays.
A single tech handled both the rotation and also the oil change. He took around 45 minutes to do the change, the rotation, and also the inspection which included a battery test. They also took my car through a car wash, although I suspect they have their own washing mechanism. The car was clean, but not really clean as if you went to a normal drive-thru car wash. I paid the $9 for the rotation and was out in an hour total.
I checked the OLM and the tech forgot to reset it. It was still at 33%. A bit irksome in my book. Maybe it was an oversight, maybe the techs are told not to reset it because the general public is just going to follow the idiot light and get an oil change when the car tells them to. In my case, if I did not reset it myself the OLM would be going off in another 3000 miles.
Also, I asked for the coolant to be filled to the MAX line. Wasn't done. I was also told my washer fluid was filled by the tech. Wasn't done. When I got home, I called to give this feedback to a manager and was told he is off today and will be back tomorrow. I will be calling him then.
Normally, this oil change / rotation service costs $39.99 and they gave me a $5 coupon to use next time. So $34.99 is a pretty darn good deal when you consider 5 qts of MC is nearly $20 and the FL-910s filter is around $4.
Even with the slips in service today, I will be back again and will re-evaluate at that time. If they give stellar service, I think I'll keep going back and not change the oil myself on this car. The price is attractive, plus I don't want to personally deal with the underbody shield and the awkward oil filter placement on the 1.5l Ecoboost. Paying someone else $11 in labor to deal with it is fine by me.