I ordered a (wholesale closeout) new AC compressor for the Reatta, long story short I got it installed before I noticed the part had been dropped and the clutch plate was slightly bent.
I initiated a return last night (Sunday), got an email before noon central time asking for photos of the shipping packaging and part packaging plus a photo of the damage. I sent them these photos at 530 pm central, and had a direct response from customer service within an hour letting me know they were shipping a replacement ASAP.
Sure, I have to do the hour's worth of work over again, but this compressor was half the cost of the next cheapest option. I'm very happy with the outcome.
I initiated a return last night (Sunday), got an email before noon central time asking for photos of the shipping packaging and part packaging plus a photo of the damage. I sent them these photos at 530 pm central, and had a direct response from customer service within an hour letting me know they were shipping a replacement ASAP.
Sure, I have to do the hour's worth of work over again, but this compressor was half the cost of the next cheapest option. I'm very happy with the outcome.