Windows Update Taking Out SSD Controllers

[Nessism1]

Blue screen crash. Rebooted, but boot drive was gone. Checked BIOS and couldn't see drive there either, but I didn't dig deep at this point. This part still confuses me. Boot drive is Western Digital Black SN750 500GB SSD 3D NVMe

Decided to pause and open the box, taking a moment to clean the dust and look for burned components. The boot drive was physically removed, then put back, and all other drives were disconnected. When I was checking the BIOS earlier, there were various drives found, with digital reference numbers I was not familiar with, thus my confusion about what drives were found, and what wasn't. I'm certain that the WD Black was NOT there, though.

Said a Hail Mary, plug it back together, and it booted! Thank Goodness!

Research help from a friend pointed me at a known recent problem regarding Windows Update KB5063878 taking out SSD drive controllers. I uninstalled this update, which came out a week or so ago, and turned off automatic update. Hoping for a better update soon.

Today is "backup" day! I've been negligant, but NOW is the time!

Be careful out there...

 

[Rand]

Looks like mine installed it on 8/12 and nothing blew.

I read an article yesterday about this and some bogus document going around from phison that isnt from them its fake.

https://www.tomshardware.com/pc-com...-continues-to-investigate-reports-of-problems

Not surprising there are issues .. with millions of hardware configurations.. but this isnt good.

 

[Nessism1]

Mine installed 8/14, and was fine up until yesterday. The video above said it occurs when moving large amounts of data, but mine crashed just surfing the internet.

 

[wwillson]

Yes, it happened to my main PC, the large 4TB SSD storage drive. The only 'fix' was to buy a 4TB Samsung 990 Pro, which has internal caching and does not rely on host memory buffer (HMB) for caching. The 4TB drive that was in the PC is a WD Blue, which relies on HMB. The cause of the blue screens seems to be a clash between the HMB and the SSD firmware.

 

[Nessism1]

Yes, it happened to my main PC, the large 4TB SSD storage drive. The only 'fix' was to buy a 4TB Samsung 990 Pro, which has internal caching and does not rely on host memory buffer (HMB) for caching. The 4TB drive that was in the PC is a WD Blue, which relies on HMB. The cause of the blue screens seems to be a clash between the HMB and the SSD firmware.

I wouldn't give up on that drive just yet. As mentioned, my drive miraculously showed back up, and started working normally again, for reasons I'm not clear about.

 

[wwillson]

I wouldn't give up on that drive just yet. As mentioned, my drive miraculously showed back up, and started working normally again, for reasons I'm not clear about.

Yes as did mine until it disappeared again a couple days later.

 

[Nessism1]

Yes as did mine until it disappeared again a couple days later.

Did you try uninstalling the update?

 

[wwillson]

Did you try uninstalling the update?

No, not best practice in my opinion.

 

[Quattro Pete]

Thanks for the heads-up. It doesn't look like KB5063878 installed on my system. I paused Windows updates for now.

 

[paulri]

Fingers crossed, update WFM so far, installed on 8/12.

 

[wwillson]

Thanks for the heads-up. It doesn't look like KB5063878 installed on my system. I paused Windows updates for now.

Does your SSD cache writes via the host memory buffer? It only affects those NVMe SSDs that do.

 

[Bottom_Feeder]

KB5063878 is installed on my system and I don't have the option to remove it. I'm not experiencing any issues.

 

[Quattro Pete]

Does your SSD cache writes via the host memory buffer? It only affects those NVMe SSDs that do.

If I'm reading this correctly, it doesn't:
https://smarthdd.com/database/SAMSUNG-MZVLB1T0HBLR-000L2/3L1QEXF7/

 

[wwillson]

If I'm reading this correctly, it doesn't:
https://smarthdd.com/database/SAMSUNG-MZVLB1T0HBLR-000L2/3L1QEXF7/

That one doesn't support HMB, is it affected by the bug that causes the drive to disappear? From what I have read the NVMe chipset matters too.

 

[Nessism1]

KB5063878 is installed on my system and I don't have the option to remove it. I'm not experiencing any issues.

Scroll down the update page, the remove option is on the bottom. If your PC is part of a managed network, you will need admin authority

 

[Bottom_Feeder]

Scroll down the update page, the remove option is on the bottom. If your PC is part of a managed network, you will need admin authority

Negative. There are only two updates available to remove from my Win11 installation and this one isn't one of them.

 

[Nessism1]

Negative. There are only two updates available to remove from my Win11 installation and this one isn't one of them.

Bummer. Hope you don't have any affected drives in your system... If you do, it's backup time...

 

[Quattro Pete]

is it affected by the bug that causes the drive to disappear? From what I have read the NVMe chipset matters too.

How would I check that?

 

[wwillson]

Bummer. Hope you don't have any affected drives in your system... If you do, it's backup time...

It’s always backup time.

 

[4WD]

It’s always backup time.

He agreed