- Joined
- Sep 28, 2002
- Messages
- 39,793
We bought a few GE appliances at THD a few months ago. A dishwasher, trash compactor, and a hood microwave. The trash compactor was the only new piece ..that is, that wasn't replacing an existing circa 80's item.
The dishwasher had a defective water valve. It just wouldn't take any water .......returned it. NP
The trash compactor, so far, has performed flawlessly. We had left just that much space in the counter to fit it and had anticipated putting one in for a very long time. I finally got around to buying it.
The microwave worked well to, as expected. One day, about 2 months ago, I kept hearing "beeps" from the kitchen. I'd walk out there. Nothing. Finally, after about a half hour of it driving me nuts, I just sat in the kitchen. The microwave would spontaniously just turn on. The touchpad became unresponsive and the interior was, naturally, warm. I unplugged and plugged it in and everything was fine for a minute or two and the same thing would happen. It would generate its own F3 internal code.
So, I call up GE warranty service and toggle through the various options to describe the problem ...naturally none of them offered really covered what my situation was ..so I was given an opportunity to have my problem recorded. No problem ..got a call from the GE tech the next day giving us all the warnings about not leaving it plugged in and blablabla. He said that we would be receiving parts directly drop shipped to our house to save time.
Parts arrive. Some internal component and a touch pad. The tech shows up ..opens the box ...black touch pad ..white microwave. Hmm..that's not what I ordered
He leaves ....says he'll order the right parts ..and he'll be back. Package arrives ..I open it ...6 black touch pads ..all with WH part numbers. I call the tech on the cell phone number that he used to call us ..and got his alternate (they split weekends). He comes out ..looks at the wrong parts ...figures out that they all came from a midwest warehouse and said that he'll try and order them from the NJ warehouse. He called into his dispatcher (whatever) and advised them of the situation. He said that he was surprised that they didn't just give me a new microwave by this time. This was three weeks ago ...so I called today and the customer service rep said that my case was put on hold. I re-explained the situation and said "The world keeps revolving while my case is on hold. So, can someone determine if white touch pads indeed exist or did they just mismark the boxes ..or just produce black touch pads in whatever asian country that they were made in and they just forgot about the white ones ...or whatever ..but someone needs to find out one way or the other whether it's going to be fixed or replaced ..and when ..and that should be NOW.
The rep agreed and said that we'd be hearing from them within 48 hours.
I don't know what I did in some past life ...but it must have been real bad. It's not that I can't cope with common issues ..things break ...stuff happens ...but somehow ..the nth degree of obscure ..against all odds ...near impossible stuff seems to navigate to my location.
Truly it's an inverse case of "you can't get there from here" (how in the world did you get here from there
).
The dishwasher had a defective water valve. It just wouldn't take any water .......returned it. NP
The trash compactor, so far, has performed flawlessly. We had left just that much space in the counter to fit it and had anticipated putting one in for a very long time. I finally got around to buying it.
The microwave worked well to, as expected. One day, about 2 months ago, I kept hearing "beeps" from the kitchen. I'd walk out there. Nothing. Finally, after about a half hour of it driving me nuts, I just sat in the kitchen. The microwave would spontaniously just turn on. The touchpad became unresponsive and the interior was, naturally, warm. I unplugged and plugged it in and everything was fine for a minute or two and the same thing would happen. It would generate its own F3 internal code.
So, I call up GE warranty service and toggle through the various options to describe the problem ...naturally none of them offered really covered what my situation was ..so I was given an opportunity to have my problem recorded. No problem ..got a call from the GE tech the next day giving us all the warnings about not leaving it plugged in and blablabla. He said that we would be receiving parts directly drop shipped to our house to save time.
Parts arrive. Some internal component and a touch pad. The tech shows up ..opens the box ...black touch pad ..white microwave. Hmm..that's not what I ordered
The rep agreed and said that we'd be hearing from them within 48 hours.
I don't know what I did in some past life ...but it must have been real bad. It's not that I can't cope with common issues ..things break ...stuff happens ...but somehow ..the nth degree of obscure ..against all odds ...near impossible stuff seems to navigate to my location.
Truly it's an inverse case of "you can't get there from here" (how in the world did you get here from there
