What's Up With Lubecontrol?
- Thread starter okiedokie
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Have you emailed or called them to check the status of your order? I have been very impressed with LCD especially since I know it is not a large scale company(Last I heard, employee count consisted of two men.) If you have not contacted them yet, please give them the benefit of the doubt until you do.
Since LCD has a history of good customer service, they may not even be aware that you failed to receive your order.(Maybe FedEx lost the shipment?)
Since LCD has a history of good customer service, they may not even be aware that you failed to receive your order.(Maybe FedEx lost the shipment?)
Whoops, I just saw that you said they stopped responding to emails. I know software designed to stop spam has kept important emails from getting through. Have you checked you email settings?
Definitely check this.
I might also add that it seems AOL (and possibly others) may have a "de-spaminator" in place that will block perfectly legit e-mails. I have one e-mail address that always gets blocked when I e-mail my brother (he's the one w/AOL) and he cannot unblock it no matter how hard he tries- go figure.
Glad I have more than one e-mail address...
The banner is still at the top of my screen, and there is still a sticky at the top of the this forum??
I'm sorry that happened. I've been fortunate to have no issues when ordering from LubeControl. I recently bought a couple of gallons of FP3000, which came very quickly.
I received my FP3000 and responses to emails in a timely manner.
Quote:
I just noticed they are not listed as sponsors, failed to deliver my last order (almost three months now), and stopped responding to emails.
Any ideas?
I think the banner only shows up when you are browsing the additives section.
I'd check your spam filter as others have suggested. Gmail used to block blackstone labs.
I've placed 4 orders with them and never had one problem. Sorry you are having difficulty.
They've been great to me. I sent them an email asking when my product would be shipped out, they sent me back an email with tracking info about two hours later... all this only two days after I ordered.
No issues here.
No issues here.
I have had no issues ordering from them at all. In fact, they are one of the quickest companies I have bought online from. 3-5 days and I have my order.
Ditto here.
Service has been great for me.......
I had similar issues with them and they finally got my order out to me and refunded me my money. I gave them the benifit and have ordered twice more and received it with in 2 days so the only thing that I can say and keep at and don't give up.
okiedokie............we received your PM via this website, but when I try to reply I get this message:
We cannot proceed.
Please use your back button to return to the previous page.
I think it also said you were not accepting private messages.
We return all emails. We return all phone calls. We left you voice mails as well.
By the way FedEx Tracking shows it was delivered today. 483465210021594
On this particular package we had your email address entered to send an email the day it was shipped from FedEx.
We apologize for any miscommunication, but we are always 100% committed to making things right if an order gets damaged, misrouted, or simply misplaced.
We cannot proceed.
Please use your back button to return to the previous page.
I think it also said you were not accepting private messages.
We return all emails. We return all phone calls. We left you voice mails as well.
By the way FedEx Tracking shows it was delivered today. 483465210021594
On this particular package we had your email address entered to send an email the day it was shipped from FedEx.
We apologize for any miscommunication, but we are always 100% committed to making things right if an order gets damaged, misrouted, or simply misplaced.
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