What stealerships actually do!
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OVERKILL
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Originally Posted By: CKN
Another "Bash the Dealers" thread.........................these are almost tiring as undeservedly bashing companies on the Internet.
Well played sir
Another "Bash the Dealers" thread.........................these are almost tiring as undeservedly bashing companies on the Internet.
Well played sir
Originally Posted By: CKN
Bash the dealers is an easy "bash topic".
Maybe if they are bashed enough it will help change the way they operate. Never hurts to try. If it costs them enough business, and since the internet came along it really has started to cost them because people defer having service done on their cars until the last possible minute out of pure hatred and disgust of their sleazy, crooked, and incompetent business practices.
Bash the dealers is an easy "bash topic".
Maybe if they are bashed enough it will help change the way they operate. Never hurts to try. If it costs them enough business, and since the internet came along it really has started to cost them because people defer having service done on their cars until the last possible minute out of pure hatred and disgust of their sleazy, crooked, and incompetent business practices.
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Here are just a few of the things I have experienced. Went into a new car dealer to look at a Honda I was interested in since they were heavily advertising $50 just to take a test drive. I wanted to take the test drive anyway, so I figured "why not?" Took the drive with the salesman breathing down my neck and just decided to think about it at least overnight since I wasn't happy with his attitude, which set him off his rocker. He literally threw the $50 at me and proceeded to follow me out of the building screaming at me that I was a no good so-and-so, blah, blah, blah as if that would now get me to buy a car from him. Another time I had picked out the minvan (new baby on the way), agreed to a trade in on my nearly pristine 2-year old car, and was just scanning the paperwork as we went through various pages and they had changed the trade-in value (without telling me) from our agreement made 10 minutes previously. When I questioned this thinking it must be a mistake again the salesman got very upset and said I was ripping them off, blah, blah, blah and he would have to get approval from his manager. I knew this was now going to be the manager scene where I get shuffled to him for the hard sell, but instead I said, "Fine, you have 20 minutes to work things out while I wait. If you don't come back with the paperwork fixed I am walking out the door." They made me wait the entire 20 minutes before reverting to the original deal. Of course then the delivered car had no heat, it was near zero in the middle of the winter, and it turned out someone had cannibalized the car's blower motor. My father recently purchased a lightly used car from a new car dealer. One of the selling points was that it had just had its brakes done. He took it in for its first oil change and the mechanics came out with a long scroll of paper with all the work it "needed," including all new brakes all around. Twice I have been to that same dealer for repair appointments and they made me cool my heels for hours before telling me they couldn't do the work then after all because they didn't have the part or the tool. This is all just typical new car dealer stuff.
Originally Posted By: AuthorEditor
Here are just a few of the things I have experienced. Went into a new car dealer to look at a Honda I was interested in since they were heavily advertising $50 just to take a test drive. I wanted to take the test drive anyway, so I figured "why not?" Took the drive with the salesman breathing down my neck and just decided to think about it at least overnight since I wasn't happy with his attitude, which set him off his rocker. He literally threw the $50 at me and proceeded to follow me out of the building screaming at me that I was a no good so-and-so, blah, blah, blah as if that would now get me to buy a car from him. Another time I had picked out the minvan (new baby on the way), agreed to a trade in on my nearly pristine 2-year old car, and was just scanning the paperwork as we went through various pages and they had changed the trade-in value (without telling me) from our agreement made 10 minutes previously. When I questioned this thinking it must be a mistake again the salesman got very upset and said I was ripping them off, blah, blah, blah and he would have to get approval from his manager. I knew this was now going to be the manager scene where I get shuffled to him for the hard sell, but instead I said, "Fine, you have 20 minutes to work things out while I wait. If you don't come back with the paperwork fixed I am walking out the door." They made me wait the entire 20 minutes before reverting to the original deal. Of course then the delivered car had no heat, it was near zero in the middle of the winter, and it turned out someone had cannibalized the car's blower motor. My father recently purchased a lightly used car from a new car dealer. One of the selling points was that it had just had its brakes done. He took it in for its first oil change and the mechanics came out with a long scroll of paper with all the work it "needed," including all new brakes all around. Twice I have been to that same dealer for repair appointments and they made me cool my heels for hours before telling me they couldn't do the work then after all because they didn't have the part or the tool. This is all just typical new car dealer stuff.
Oh, well that's just YOUR personal experience, MOST customers are completely satisfied with their dealership experience, you are being UNfair and unreasonable in your opinion.
Here are just a few of the things I have experienced. Went into a new car dealer to look at a Honda I was interested in since they were heavily advertising $50 just to take a test drive. I wanted to take the test drive anyway, so I figured "why not?" Took the drive with the salesman breathing down my neck and just decided to think about it at least overnight since I wasn't happy with his attitude, which set him off his rocker. He literally threw the $50 at me and proceeded to follow me out of the building screaming at me that I was a no good so-and-so, blah, blah, blah as if that would now get me to buy a car from him. Another time I had picked out the minvan (new baby on the way), agreed to a trade in on my nearly pristine 2-year old car, and was just scanning the paperwork as we went through various pages and they had changed the trade-in value (without telling me) from our agreement made 10 minutes previously. When I questioned this thinking it must be a mistake again the salesman got very upset and said I was ripping them off, blah, blah, blah and he would have to get approval from his manager. I knew this was now going to be the manager scene where I get shuffled to him for the hard sell, but instead I said, "Fine, you have 20 minutes to work things out while I wait. If you don't come back with the paperwork fixed I am walking out the door." They made me wait the entire 20 minutes before reverting to the original deal. Of course then the delivered car had no heat, it was near zero in the middle of the winter, and it turned out someone had cannibalized the car's blower motor. My father recently purchased a lightly used car from a new car dealer. One of the selling points was that it had just had its brakes done. He took it in for its first oil change and the mechanics came out with a long scroll of paper with all the work it "needed," including all new brakes all around. Twice I have been to that same dealer for repair appointments and they made me cool my heels for hours before telling me they couldn't do the work then after all because they didn't have the part or the tool. This is all just typical new car dealer stuff.
Oh, well that's just YOUR personal experience, MOST customers are completely satisfied with their dealership experience, you are being UNfair and unreasonable in your opinion.
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According to BITOG-99.9% of dealers stink and are dishonest. The prevailing attitudes on this board are..........well entertaining!
If you picked out a certain racial/ethnic group and made such large-wide generalizations you would be banned on this board-but with car dealers it's OK.
Yea-figure that one out!
If you picked out a certain racial/ethnic group and made such large-wide generalizations you would be banned on this board-but with car dealers it's OK.
Yea-figure that one out!
A salesman/woman stands between the purchaser and the product or service and hopes to gain a fee for doing so.
There was a time when such a person could help, providing valuable information to the would be purchaser.
But times have changed. Everybody on this site, should appreciate, that we are, and have been for some time in an age of plentiful FREE information, and information from more than one source (ie. less likely to be biased)
This, in my mind reduces the agent to little more than a pimp.
An unwanted hurdle that stands between you and the item you wish to purchase, while trying to extract a $ premium, with little or no benefit to the purhaser.
There was a time when such a person could help, providing valuable information to the would be purchaser.
But times have changed. Everybody on this site, should appreciate, that we are, and have been for some time in an age of plentiful FREE information, and information from more than one source (ie. less likely to be biased)
This, in my mind reduces the agent to little more than a pimp.
An unwanted hurdle that stands between you and the item you wish to purchase, while trying to extract a $ premium, with little or no benefit to the purhaser.
I wanna purchase my next new car via Amazon. Oh wait, they would still be the "middleman". Scratch that. I want to order my next new car via the manufacturers website, with no middleman involved.
Quote:
If you picked out a certain racial/ethnic group and made such large-wide generalizations you would be banned on this board-but with car dealers it's OK.
I have had a good new car buying experience many moons ago in a state where I no longer live, but I have been burned enough times personally to know that the stereotypes are true for the most part. You can see clearly how they have rigged the game. You don't go into a Las Vegas casino and expect to win--the games are rigged against you. It's the same in a car dealership. Just read the responses here of people who claim they got the better of the dealer--it requires a haggler and a bluffer just as good as they are to get a fair deal, and even then I suspect a lot of people aren't getting as good of a deal as they thought! If what car dealers provided was worth it there wouldn't be a need for franchise laws that give them a monopoly. All that the people ask is there be a level playing field. Why not let Amazon and Tesla sell cars direct? In what other retail market are there such laws that prevent competition?
If you picked out a certain racial/ethnic group and made such large-wide generalizations you would be banned on this board-but with car dealers it's OK.
I have had a good new car buying experience many moons ago in a state where I no longer live, but I have been burned enough times personally to know that the stereotypes are true for the most part. You can see clearly how they have rigged the game. You don't go into a Las Vegas casino and expect to win--the games are rigged against you. It's the same in a car dealership. Just read the responses here of people who claim they got the better of the dealer--it requires a haggler and a bluffer just as good as they are to get a fair deal, and even then I suspect a lot of people aren't getting as good of a deal as they thought! If what car dealers provided was worth it there wouldn't be a need for franchise laws that give them a monopoly. All that the people ask is there be a level playing field. Why not let Amazon and Tesla sell cars direct? In what other retail market are there such laws that prevent competition?
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OVERKILL
$100 Site Donor 2021
Originally Posted By: AuthorEditor
Quote:
If you picked out a certain racial/ethnic group and made such large-wide generalizations you would be banned on this board-but with car dealers it's OK.
I have had a good new car buying experience many moons ago in a state where I no longer live, but I have been burned enough times personally to know that the stereotypes are true for the most part. You can see clearly how they have rigged the game. You don't go into a Las Vegas casino and expect to win--the games are rigged against you. It's the same in a car dealership. Just read the responses here of people who claim they got the better of the dealer--it requires a haggler and a bluffer just as good as they are to get a fair deal, and even then I suspect a lot of people aren't getting as good of a deal as they thought! If what car dealers provided was worth it there wouldn't be a need for franchise laws that give them a monopoly. All that the people ask is there be a level playing field. Why not let Amazon and Tesla sell cars direct? In what other retail market are there such laws that prevent competition?
I have a number of good experiences, but many of them are at the same dealer.
1. When I bought my '97 Explorer, it came from Cumberland Honda in Amherst, NS. Absolutely zero pressure, they gave me the keys for it and told me to take it for a week. When I brought it back and said it was a deal, it needed new tires and so they gave me a brand new CR-V off the lot for a couple of days while they got the Explorer ready for pick-up. I was only an 18 year old "kid" at the time and I was treated extremely well.
2. My current SRT-8, as well as the '06 Charger both came from one of our local Chrysler dealers. The '06 was a replacement for the Subaru we had briefly that was purchased from the same dealership but had an issue they, nor Subaru could resolve. They bought the car back, no questions asked, and put us in the Charger. We were given the Charger for a few days with dealer plates to ensure it was an appropriate replacement.
The SRT-8 I ended up with completely unexpectedly. I was in getting the M5 looked at to determine the cost of replacing the driveshaft and was told by the one mechanic, who is a buddy of mine, that I should make some inquiries about the SRT-8 in the showroom that had been there for over a year. I laughed and said it had a 65K sticker, and was over 67K with all the options that were on it. He said I should still ask, that there was a possibility for a good deal there. I knew that I wouldn't get more than 6 or 7K on trade for the M5 since that's the blackbook for a 5-series based on my previous exchange with the Sales Manager, so I went right to the owner, and told him that I heard there was a good deal to be had on this car and he asked "are you interested?" and I said I was if the price was right and that I needed what the M5 was going for on Auto Trader for trade, not black book. He told me to leave it with him. I came back the next day, he handed me a piece of paper showing 20K off sticker plus 12K for trade on the M5. I can currently turn around and sell it for more than I paid.
There are good dealers out there, and there are bad ones. My overwhelming experience has been positive both from a sales and service perspective but I DID have a bad service experience (getting bent over) by one of the BMW dealers, which I will not deal with again. I also, on the other hand, had a fantastic experience with another BMW dealer. Maybe dealers are better in Canada?
Quote:
If you picked out a certain racial/ethnic group and made such large-wide generalizations you would be banned on this board-but with car dealers it's OK.
I have had a good new car buying experience many moons ago in a state where I no longer live, but I have been burned enough times personally to know that the stereotypes are true for the most part. You can see clearly how they have rigged the game. You don't go into a Las Vegas casino and expect to win--the games are rigged against you. It's the same in a car dealership. Just read the responses here of people who claim they got the better of the dealer--it requires a haggler and a bluffer just as good as they are to get a fair deal, and even then I suspect a lot of people aren't getting as good of a deal as they thought! If what car dealers provided was worth it there wouldn't be a need for franchise laws that give them a monopoly. All that the people ask is there be a level playing field. Why not let Amazon and Tesla sell cars direct? In what other retail market are there such laws that prevent competition?
I have a number of good experiences, but many of them are at the same dealer.
1. When I bought my '97 Explorer, it came from Cumberland Honda in Amherst, NS. Absolutely zero pressure, they gave me the keys for it and told me to take it for a week. When I brought it back and said it was a deal, it needed new tires and so they gave me a brand new CR-V off the lot for a couple of days while they got the Explorer ready for pick-up. I was only an 18 year old "kid" at the time and I was treated extremely well.
2. My current SRT-8, as well as the '06 Charger both came from one of our local Chrysler dealers. The '06 was a replacement for the Subaru we had briefly that was purchased from the same dealership but had an issue they, nor Subaru could resolve. They bought the car back, no questions asked, and put us in the Charger. We were given the Charger for a few days with dealer plates to ensure it was an appropriate replacement.
The SRT-8 I ended up with completely unexpectedly. I was in getting the M5 looked at to determine the cost of replacing the driveshaft and was told by the one mechanic, who is a buddy of mine, that I should make some inquiries about the SRT-8 in the showroom that had been there for over a year. I laughed and said it had a 65K sticker, and was over 67K with all the options that were on it. He said I should still ask, that there was a possibility for a good deal there. I knew that I wouldn't get more than 6 or 7K on trade for the M5 since that's the blackbook for a 5-series based on my previous exchange with the Sales Manager, so I went right to the owner, and told him that I heard there was a good deal to be had on this car and he asked "are you interested?" and I said I was if the price was right and that I needed what the M5 was going for on Auto Trader for trade, not black book. He told me to leave it with him. I came back the next day, he handed me a piece of paper showing 20K off sticker plus 12K for trade on the M5. I can currently turn around and sell it for more than I paid.
There are good dealers out there, and there are bad ones. My overwhelming experience has been positive both from a sales and service perspective but I DID have a bad service experience (getting bent over) by one of the BMW dealers, which I will not deal with again. I also, on the other hand, had a fantastic experience with another BMW dealer. Maybe dealers are better in Canada?
Originally Posted By: dwcopple
Originally Posted By: Cujet
I want to order my next new car via the manufacturers website, with no middleman involved.
At full MSRP then? Sold, LOL.
MSRP assumes a middleman, so the price might come down. Then again, the OEM has to do what the dealer does (deal with tire kickers, whiners, people looking to take something off the price, people looking for free) so I can't see the price coming down. Only if you could just buy without pre-delivery inspection--buy it with the hubcaps in the trunk, protective wrap still on the car, etc. And any niggling little things that might not have been done right during the build.
Originally Posted By: Cujet
I want to order my next new car via the manufacturers website, with no middleman involved.
At full MSRP then? Sold, LOL.
MSRP assumes a middleman, so the price might come down. Then again, the OEM has to do what the dealer does (deal with tire kickers, whiners, people looking to take something off the price, people looking for free) so I can't see the price coming down. Only if you could just buy without pre-delivery inspection--buy it with the hubcaps in the trunk, protective wrap still on the car, etc. And any niggling little things that might not have been done right during the build.
My dealership experience is pretty good as well, but I think it's because I never let them turn it into a bad one. For the ones I tried I simply said "no" and left.
My latest one with my local Chrysler dealer was excellent. No going back and forth to the manager's office, no unsuspected "fees" attached the last minute. Even the extras from the finance guy were only mentioned once, and when I said "no", they were never brought up again.
I even recommended them to one of my co-workers when she told me her husband was looking for a new car. Their experience was excellent as well and she said they walked out on few dealers already before going to this one.
My latest one with my local Chrysler dealer was excellent. No going back and forth to the manager's office, no unsuspected "fees" attached the last minute. Even the extras from the finance guy were only mentioned once, and when I said "no", they were never brought up again.
I even recommended them to one of my co-workers when she told me her husband was looking for a new car. Their experience was excellent as well and she said they walked out on few dealers already before going to this one.
Nowadays, with the internet, it's pretty easy to get sufficient information on the reputation of dealers. I usually cross check reviews on Google, Yelp, cars.com, etc and if a dealer is highly rated across all of them, I've rarely had a bad experience. Plus, when you email them, you will know by the first response whether they will be shady or straight with you.
Originally Posted By: CKN
According to BITOG-99.9% of dealers stink and are dishonest. The prevailing attitudes on this board are..........well entertaining!
If you picked out a certain racial/ethnic group and made such large-wide generalizations you would be banned on this board-but with car dealers it's OK.
Yea-figure that one out!
Why can't people buy them directly from the manufacturer and cut stealerships? Because all of them banged together to pass a law.
Then you bring racism into play, does that make sense?
Nothing wrong with the people but their business model is out of whack where they can do whatever they want.
According to BITOG-99.9% of dealers stink and are dishonest. The prevailing attitudes on this board are..........well entertaining!
If you picked out a certain racial/ethnic group and made such large-wide generalizations you would be banned on this board-but with car dealers it's OK.
Yea-figure that one out!
Why can't people buy them directly from the manufacturer and cut stealerships? Because all of them banged together to pass a law.
Then you bring racism into play, does that make sense?
Nothing wrong with the people but their business model is out of whack where they can do whatever they want.
Originally Posted By: dwcopple
Originally Posted By: Cujet
I want to order my next new car via the manufacturers website, with no middleman involved.
At full MSRP then? Sold, LOL.
MSRP is established so that stealerships already make money.
By going to the manufacturer you knock that cut off.
Originally Posted By: Cujet
I want to order my next new car via the manufacturers website, with no middleman involved.
At full MSRP then? Sold, LOL.
MSRP is established so that stealerships already make money.
By going to the manufacturer you knock that cut off.
I think the biggest misconception is that by going to direct sales, there will be a reduction in price. In all actuality, it will most likely stay the same and the manufacturer will make a larger profit to cover their now greater overhead.
What about trade ins? Unlikely that a manufacturer will give you anything but wholesale on a trade in, as they have no interest in selling anything other than new.
And service? Will the manufacturer have their own maintenance centers?
What about trade ins? Unlikely that a manufacturer will give you anything but wholesale on a trade in, as they have no interest in selling anything other than new.
And service? Will the manufacturer have their own maintenance centers?
Originally Posted By: rooflessVW
And service? Will the manufacturer have their own maintenance centers?
That's how it works in Germany, and many other countries in Europe, I'm much more willing to believe that a manufacturer service department will have better more stringent training and competence with their staff than the US independent franchises that are only interested in cutting costs in every way possible.
In Europe you rarely buy ANY car right off the showroom floor, instead the showroom will have a large number of demonstrators with all sorts of configurations so that you can drive the version of the car you'd like to order. That is one of the very best aspects of buying in Europe, you can get many more configurations so you end up with a car that more closely meets your exact needs, (MANY items and options can be had a la carte!) and then you order it, and usually it takes from 3 to 6 weeks until you have it delivered to the point of sale.
And service? Will the manufacturer have their own maintenance centers?
That's how it works in Germany, and many other countries in Europe, I'm much more willing to believe that a manufacturer service department will have better more stringent training and competence with their staff than the US independent franchises that are only interested in cutting costs in every way possible.
In Europe you rarely buy ANY car right off the showroom floor, instead the showroom will have a large number of demonstrators with all sorts of configurations so that you can drive the version of the car you'd like to order. That is one of the very best aspects of buying in Europe, you can get many more configurations so you end up with a car that more closely meets your exact needs, (MANY items and options can be had a la carte!) and then you order it, and usually it takes from 3 to 6 weeks until you have it delivered to the point of sale.
Originally Posted By: rooflessVW
I think the biggest misconception is that by going to direct sales, there will be a reduction in price. In all actuality, it will most likely stay the same and the manufacturer will make a larger profit to cover their now greater overhead.
What about trade ins? Unlikely that a manufacturer will give you anything but wholesale on a trade in, as they have no interest in selling anything other than new.
And service? Will the manufacturer have their own maintenance centers?
Then how am I able to buy below MSRP? Why every time I go to buy a car I gotta haggle with them?
Don't tell I am just ripping the stealership off.
Reminds me of
I think the biggest misconception is that by going to direct sales, there will be a reduction in price. In all actuality, it will most likely stay the same and the manufacturer will make a larger profit to cover their now greater overhead.
What about trade ins? Unlikely that a manufacturer will give you anything but wholesale on a trade in, as they have no interest in selling anything other than new.
And service? Will the manufacturer have their own maintenance centers?
Then how am I able to buy below MSRP? Why every time I go to buy a car I gotta haggle with them?
Don't tell I am just ripping the stealership off.
Reminds me of
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