Tradespeople on other forums

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Originally Posted By: Pop_Rivit
What you fail to realize is that, with tradespeople, just like any professional, you're also paying for what they know as well as what they do. And if you're going to hire a trades professional, you're far better off hiring one that has the knowledge the need to complete the job right the first time.

Let's turn it around. As I understand it, your wife does some sort of therapy? Isn't there an hourly rate associated with that? Care to break down why she needs to make that hourly rate? If I needed therapy, would she be willing to dicker on price, or submit to a financial exam like you are asking of the trades people?

Or in your case, as I understand it, you are an engineer of some sort. Care to break down what you make and offer it up to your employer so he can determine if you make too much? If I need the engineering services you provide, are you willing to submit to the same financial exam you're asking the tradespeople to submit? Are you willing, on a discussion forum, to post your hourly rate, and why you need that hourly rate? Your insurance, your overhead, all the factors that go into what you make and why you feel you need to make so much?

In the professional world, someone with a doctorate or masters makes more than someone with an associates or bachelors degree. Wouldn't it make sense that, in the trades world, that someone with the trades experience equivalent of a masters or doctorate get paid more, because their knowledge is superior to a journeyman?

I suspect you would not be willing to subject yourself (or your spouse) to the same level of scrutiny to which you are trying to subject the tradespeople.


Your points are good except that yes, we indeed know what our complete fully burdened rates are, and these folks want more!

Im not trying to create a trade vs professional war here, say that one is worth more than the other, etc. But you ask based upon our professions? We both know exactly, to the penny, what our fully burdened rate of labor is, as well as, of course, our take-home rate of pay. My wife actually has less overhead type costs than I do. I have to cover a lot of aspects of other stuff in my line of work, including running the place, IT, a small fleet of vehicles, support staff, facility, travel, laboratories, etc. off of overhead, and the fully burdened rate including benefits/retirement is slightly less than the charged rate that these HVAC folks are claiming is the reasonable rate for them.

Im not saying that they should charge half their claimed hourly rate, or that they only deserve $x.

But when I get pretty consistently that the install is 4-8 hours, then see the pricing for those 4-8 hours worked at say, $2300, with another $5-700 of profit on the equipment, it sure seems off to me.

Does it take time to go pick up, unpack, and get stuff ready? Sure. Does the sales guy need to get paid? Absolutely. Is there a fleet of trucks and tools and training that need to be done? Sure.

But in my view, the sales guy's time and effort is paid for in the equipment markup, likely the cost to get it to me (delivery from warehouse). Is that really reasonable to be charging MORE hours on it? Then, there is already overhead charged into the hourly rate being charged, which is $130-150/hr, consistently.

And the only explanation I get is these hand-waving arguments about seasonal business needing to make their full wage in a few months, and the cost of keeping a fleet of trucks stocked with parts. Again, the fleet of trucks should be covered by business overhead in the hourly rate, and the seasonal part should not be put onto me as a subsidy of maintaining a seasonal business. That's my thought.

Its not that I should scrutinize them and not want scrutiny on myself. It is that when the hourly rate and tasked time is substantially higher than that of other tradespeople doing comparatively difficult work for less money in a far more transparent manner, then the lights go off. Ive never had an issue paying an electrician, plumber, carpenter or auto repair, all of whom are willing to give an hourly rate upfront (which these HVAC folks arent), an estimate of time, and an estimate of total cost. Im not even concerned if they come out 20% over in the end, at least they are transparent with what is to be done.

All I get is handwaving and being made the bad guy because I dare to ask why costs appear extreme on a total number of hours AND hourly rate basis. Frustrating.
 
I suspect they like to quote for near the worst case scenario, and then if things go kind of bad and they need to come back for a couple hours the next day, they still are paying the bills.
I think also moving from job to job, and the set up time, kind of forces them to round up to the nearest day as well. Office work doesn't have that cost. Another factor too is that many trades wear out the body as well, so they can't spread out funding their retirement over 40 years, and then having employess to do the grunt work is a fixed cost. Employing someone reliable is probably $40+/hr wether they are actually installing something, or driving to a job, or twiddling their thumbs for a morning if there's no work scheduled...

I guess if many trades were easy to get into their would be lots of folks doing it and driving quotes to have less padding.
 
Originally Posted By: IndyIan
I suspect they like to quote for near the worst case scenario, and then if things go kind of bad and they need to come back for a couple hours the next day, they still are paying the bills.
I think also moving from job to job, and the set up time, kind of forces them to round up to the nearest day as well. Office work doesn't have that cost. Another factor too is that many trades wear out the body as well, so they can't spread out funding their retirement over 40 years, and then having employess to do the grunt work is a fixed cost. Employing someone reliable is probably $40+/hr wether they are actually installing something, or driving to a job, or twiddling their thumbs for a morning if there's no work scheduled...

I guess if many trades were easy to get into their would be lots of folks doing it and driving quotes to have less padding.


Depends upon the "office work". Retail, perhaps, but my work has labs, facilities, vehicles, tools, technicans, etc., and that gets covered by OH that still comes out to a lower wage.

And is it no different for the auto repair or electrician? I have one of the best BMW indys around work on my car, and his rates are $50 less per hour. Doesnt he have to keep up his shop, training, etc.? Isnt that work tough too?

Twiddling thumbs is a risk on the business, but should not be directly charged to me, which seems to be the case given the hours padding (Im subsidizing x hours just in case) that appears to be common in this industry.

Actually the push for people to go to college is pulling folks away from trades more than anything else, IMO. I am friends with an electrician who earns over $100k/year, and whose rates are far less than these HVAC folks are trying to pull.

I hate to belittle the HVAC folks, but again, my issue is the ZERO transparency, while folks in all other trades have always given very detailed costing information, typically without me even needing to ask for it.
 
Originally Posted By: JHZR2
...Twiddling thumbs is a risk on the business, but should not be directly charged to me, which seems to be the case given the hours padding (Im subsidizing x hours just in case) that appears to be common in this industry...

It seems to be escaping you that the nature of the HVAC business is in fact different. Sure maybe more transparency in pricing would be nice, but the fact that it's seasonal, and probably hard for the people in it to cross-train for other profitable work that falls only during the off-seasons, necessitates a certain pricing structure. Everyone in an economy like ours seeks to maximize the price they can charge for their services. Hence the prices you're seeing.

Also, the idea that they should not be transferring their risk to you in the form of their prices is laughable. It's a standard risk mitigation strategy. (BTW less business in the off seasons isn't a risk; it's an issue. ie it's a certainty, not a possibility)

FWIW I'm having my HVAC system replaced in a couple of weeks and I found the companies to be surprisingly willing to deal on price. I didn't jerk anyone around, but I told the guy I liked best what the lowest other bidder's price was and he was happy to work with me on it.

jeff
 
Btw my boiler folks stated it is about $1000 less to install in summer than heating season.

Maybe you are buying in wrong season?
 
Originally Posted By: greenjp
Also, the idea that they should not be transferring their risk to you in the form of their prices is laughable.


Rally?
So, would you be willing to pay a landscaping guy double the price just so that he doesn't have to plow snow in winter? Or a roofer that may need to find some factory work during off season?

The only laughable thing here is the idea that it is OK to sit on you behind during off season and charge customer more to off set that.
 
Originally Posted By: rjundi
Btw my boiler folks stated it is about $1000 less to install in summer than heating season.

Maybe you are buying in wrong season?


Could be... Ive done without until now, Im willing to wait it out.
 
Originally Posted By: KrisZ
Originally Posted By: greenjp
Also, the idea that they should not be transferring their risk to you in the form of their prices is laughable.


Rally?
So, would you be willing to pay a landscaping guy double the price just so that he doesn't have to plow snow in winter? Or a roofer that may need to find some factory work during off season?

The only laughable thing here is the idea that it is OK to sit on you behind during off season and charge customer more to off set that.


Exactly. Im OK with some extent of that stuff being part of the hourly rate, the business has to have some surety... But it appears that the numbers are actually padded totally, like extra hours, for this case (as it has been explained to me). To me that is a lousy practice.
 
Originally Posted By: KrisZ
Originally Posted By: greenjp
Also, the idea that they should not be transferring their risk to you in the form of their prices is laughable.


Rally?
So, would you be willing to pay a landscaping guy double the price just so that he doesn't have to plow snow in winter? Or a roofer that may need to find some factory work during off season?

The only laughable thing here is the idea that it is OK to sit on you behind during off season and charge customer more to off set that.

I think its more a day to day thing and season to season. HVAC guys I assume are very busy in spring and fall with a few emergency calls in winter. So to keep some qualified guys around, you can't just hire them day to day... So they can't charge per job like they are going to be working 8 hours a day everyday, because they are not.
One of my neighbors ran a HVAC business and he had 3 crews going at the peak but went down to 2 as it was better to keep them busy most of the time and be able to bid high and lose some, then have to bid lower to keep all 3 going and still have some down time. He did all the gas pipe and appliance work at my place, and to get the hot water heater downstairs they needed two guys but then to do the rest, I suspect was more of a one man job. What can he do with a situation like that? His quote was competive so it not like anyone else had some magic tricks to make a helper appear for 20 minutes and then reappear 30 miles away to help at another job...
Now I'm pretty sure my HVAC neighbor has retired as one of those F150 driving millionaires, but no one forced any of his customers to choose him.
 
Question for those of you who don't like the existing HVAC industry pricing practices - given the seasonal and highly technical nature of the HVAC business, what would be an acceptable pricing structure?

jeff
 
Contractors are not bad, you just need to know how to deal with them. I build houses so I deal with them every day.

Make sure they do the job and don't hesitate to hold back a few bucks until they do.

But also have realistic expectations. Homeowners are a PITA to deal with because they never know what they want or whats involved with a job. Or the want expensive stuff cheap.
 
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Originally Posted By: greenjp
Question for those of you who don't like the existing HVAC industry pricing practices - given the seasonal and highly technical nature of the HVAC business, what would be an acceptable pricing structure?

jeff


An acceptable pricing structure would be to have qualifications to enable money to be made all year long.

Im all for the cost of doing business to include some dollars to ride through the slow times.

But it is thievery to take a 4 hour job and make it a 16 hour job because of the seasonal nature and the cost of doing business.
 
Originally Posted By: JHZR2
An acceptable pricing structure would be to have qualifications to enable money to be made all year long.

Im all for the cost of doing business to include some dollars to ride through the slow times.

But it is thievery to take a 4 hour job and make it a 16 hour job because of the seasonal nature and the cost of doing business.

You realize your first point is silly, right? You've always struck me as a reasonable person but you're out to lunch here. I suppose they could have side businesses doing roofing or plumbing (many actually do plumbing but I guarantee the plumbers and HVAC techs are for the most part different people) or something but that doesn't diminish the fact that the demand for their business is seasonal. Seasonal = more demand during certain times than others. Fundamental to our economy is the law of supply and demand. More demand = higher prices. You think you're getting gouged or something but the reality is they're simply operating in the same way as every business in our economy, albeit under a somewhat unique set of conditions.

So that leads to your last point. What's the difference if they pad hours, charge a higher rate, call it overhead, heck just call it a "seasonal demand charge" or something in order to get that greater revenue during the high demand times? Or what if the "high" summer price is really the real price and it's that you're getting a discount in the off-season?
wink.gif


Your middle point is sorta funny - "...some dollars to ride through the slow times." "Some" being whatever amount you deem appropriate? JHRZ2, Director of Central Planning for Residential HVAC?

jeff
 
Originally Posted By: greenjp
Originally Posted By: JHZR2
An acceptable pricing structure would be to have qualifications to enable money to be made all year long.

Im all for the cost of doing business to include some dollars to ride through the slow times.

But it is thievery to take a 4 hour job and make it a 16 hour job because of the seasonal nature and the cost of doing business.

You realize your first point is silly, right? You've always struck me as a reasonable person but you're out to lunch here. I suppose they could have side businesses doing roofing or plumbing (many actually do plumbing but I guarantee the plumbers and HVAC techs are for the most part different people) or something but that doesn't diminish the fact that the demand for their business is seasonal. Seasonal = more demand during certain times than others. Fundamental to our economy is the law of supply and demand. More demand = higher prices. You think you're getting gouged or something but the reality is they're simply operating in the same way as every business in our economy, albeit under a somewhat unique set of conditions.

So that leads to your last point. What's the difference if they pad hours, charge a higher rate, call it overhead, heck just call it a "seasonal demand charge" or something in order to get that greater revenue during the high demand times? Or what if the "high" summer price is really the real price and it's that you're getting a discount in the off-season?
wink.gif


Your middle point is sorta funny - "...some dollars to ride through the slow times." "Some" being whatever amount you deem appropriate? JHRZ2, Director of Central Planning for Residential HVAC?

jeff


Having been a tradesman for over 30 years, I've asked members of trade associations I was President of I used the example below to open up some good discussion.

Lets say your daughter is getting married, and she wants the very best Reception Hall to have her special day. She wants a June wedding, will it cost more than a February wedding? You bet. Same hall, same booze same food = more money in June. Demand pushes prices higher, in season pushes prices higher.

BTW this is in line with what you said.
 
Originally Posted By: greenjp


Your middle point is sorta funny - "...some dollars to ride through the slow times." "Some" being whatever amount you deem appropriate? JHRZ2, Director of Central Planning for Residential HVAC?

jeff


You asked a question. I came up with an idea in response, maybe its right or maybe not.

But you do realize that these guys are already charging $130-150/hr, and then pad the job by double the hours or more and you dont think its absurd?

Sounds like an entitlement tax to me. And Im one of the most pro-domestic jobs people youll find. But Ill DIY (its really NOT rocket science, I did more complex thermal load calculations yesterday than it takes to estimate my whole home) or do without before I pay that excessive of an amount.

Again, my experience with any other trades have not been anything like this. Zero transparency and entitlement for me to pay their paycheck for long-periods.
 
Originally Posted By: JHZR2
But you do realize that these guys are already charging $130-150/hr, and then pad the job by double the hours or more and you dont think its absurd?

I think it's simply a case of supply and demand coming together to create a price in the free market, nothing more nothing less. You are free to shop around, wait until the off-season to have the work done for less, try doing it yourself, or heck why not get into that business and charge those crazy prices yourself
smile.gif


jeff
 
around here AC is not very seasonal.

And it's 'lump sum' bids only for me. Any competent pro can give you one.

Personally I think anyone who agrees to per hour pricing is crazy.
 
Originally Posted By: SteveSRT8
around here AC is not very seasonal.

And it's 'lump sum' bids only for me. Any competent pro can give you one.

Personally I think anyone who agrees to per hour pricing is crazy.


But when the lump sum includes 16 hours on a 4 hour job, isnt that crazy too? Being an ostrich with head in the sand doesnt make the issue go away.

Im OK with 'lump sum', versus charging "hourly", but Id still like some transparency in where the costs come from.
 
I'm not a tradesman, but I'm not sure why their cost structure should be the primary determinant of the price they charge. There is a demand side as well and the market sets of the price. That is how every business in a free market economy works. To impose some sort of cost-plus type pricing on tradesman seems rather unfair. We pay ridiculous markups for soda pop and Apple products and nobody ever asks for their price structure. The market is the market.

If a tradesman charges a ridiculous price, guess what - demand curves are downward sloping. They bear the cost in terms of lost business. It is self correcting.

I do have a problem however with a contractor that doesn't keep promises, does shoddy work and then puts hidden costs on top of estimates. But that is fraud, which is a different issue.
 
Originally Posted By: greenjp
Originally Posted By: JHZR2
But you do realize that these guys are already charging $130-150/hr, and then pad the job by double the hours or more and you dont think its absurd?

I think it's simply a case of supply and demand coming together to create a price in the free market, nothing more nothing less. You are free to shop around, wait until the off-season to have the work done for less, try doing it yourself, or heck why not get into that business and charge those crazy prices yourself
smile.gif


jeff


Looks like you already made the free market point. Sorry didn't read your post before posting.
 
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