I went to my local Canadian Tire Auto centre for an oil change because I had a coupon for a Free Lube, Oil, Filter change. I joined the Canadian Tire Auto Club because my manufacturer's roadside assistance ran out. I would not dare take my car there so I brought my dad's Kia Sedona.
Fortunately the vehicle was put on the lift next to the waiting area. One tech took off the filter and then left. 10 minutes later another tech took over and replaced the filter assuming the oil was already drained. Proceeded to add 4 Litres of oil. Started the van. Checked the oil multiple times and didn't seem satisified. He took the van and parked it in the lot. I got my service record and proceeded to the van to check the oil. It was way overfilled like I thought.
Went in and complained and told them the oil was never drained. They drained the 8 Litres and then added the new oil again. Fortunately I was watching and caught this.
It's just another reason I like to do this myself.
Fortunately the vehicle was put on the lift next to the waiting area. One tech took off the filter and then left. 10 minutes later another tech took over and replaced the filter assuming the oil was already drained. Proceeded to add 4 Litres of oil. Started the van. Checked the oil multiple times and didn't seem satisified. He took the van and parked it in the lot. I got my service record and proceeded to the van to check the oil. It was way overfilled like I thought.
Went in and complained and told them the oil was never drained. They drained the 8 Litres and then added the new oil again. Fortunately I was watching and caught this.
It's just another reason I like to do this myself.