Hi bitogers.
Wanted to share a story with you.
Some time ago I've asked here if I should be worried about my wife's car battery, but later have found that my previous dealer has replaced it.
https://www.bobistheoilguy.com/forums/ubbthreads.php/topics/5028448/
Recently I went back to the dealer to get some other issue resolved and then I've found this note from the technician on the final report
Aftermarket battery installed which has a loose ground connection at the ground cable does not fit the battery
This note little confused me as it was an autonation-branded battery installed at my previous autonation dealer in CA, and my WA dealer is also part of Autonation.
That moment I also realized that the battery itself had a wrong group size - L4 when it has to be H6.
As I've arrived to pick up the car pretty late, my service advisor left for the day and I had a brief talk with the service's dept receptionist. He took couple of minutes to think about it
and then agreed that this doesnt sound right and suggested me to contact directly their service director about this issue.
And that's what I did - I sent him an email with the battery's pictures and asked if Autonation can make it right for me.
The next day I got a call from the service director saying that he's requested details from my previous dealer in CA on what has happened to the original battery and if they'll gonna cover the replacement as this battery is wrong.
2 days later I got an email from my service advisor asking to bring the car in as my previous dealer agreed to cover the brand new OEM battery.
I'll be honest I didn't expect this to go so well, I guess the lesson I've learned is that sometimes a solution to your problem is one email away and you just have to ask?
Wanted to share a story with you.
Some time ago I've asked here if I should be worried about my wife's car battery, but later have found that my previous dealer has replaced it.
https://www.bobistheoilguy.com/forums/ubbthreads.php/topics/5028448/
Recently I went back to the dealer to get some other issue resolved and then I've found this note from the technician on the final report
Aftermarket battery installed which has a loose ground connection at the ground cable does not fit the battery
This note little confused me as it was an autonation-branded battery installed at my previous autonation dealer in CA, and my WA dealer is also part of Autonation.
That moment I also realized that the battery itself had a wrong group size - L4 when it has to be H6.
As I've arrived to pick up the car pretty late, my service advisor left for the day and I had a brief talk with the service's dept receptionist. He took couple of minutes to think about it
and then agreed that this doesnt sound right and suggested me to contact directly their service director about this issue.
And that's what I did - I sent him an email with the battery's pictures and asked if Autonation can make it right for me.
The next day I got a call from the service director saying that he's requested details from my previous dealer in CA on what has happened to the original battery and if they'll gonna cover the replacement as this battery is wrong.
2 days later I got an email from my service advisor asking to bring the car in as my previous dealer agreed to cover the brand new OEM battery.
I'll be honest I didn't expect this to go so well, I guess the lesson I've learned is that sometimes a solution to your problem is one email away and you just have to ask?